EverTrue incident

EverTrue Imports - files uploaded via SFTP not appearing in ET importer

Minor Resolved View vendor source →

EverTrue experienced a minor incident on May 7, 2026 affecting Imports, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 03:12 PM UTC
Resolved
May 08, 2026, 03:36 PM UTC
Duration
1d
Detected by Pingoru
May 07, 2026, 03:12 PM UTC

Affected components

Imports

Update timeline

  1. investigating May 07, 2026, 03:12 PM UTC

    We’re currently investigating an issue impacting some accounts where files uploaded via SFTP are not appearing in the EverTrue importer. Additionally, manually uploaded imports may return a server error, and import notifications are not being sent as expected. We apologize for the disruption and are actively working toward a resolution. Please reach out to [email protected] with any questions.

  2. monitoring May 07, 2026, 04:40 PM UTC

    We’ve identified the root cause and deployed a fix, and we’re actively monitoring to ensure stability. Manual uploads should no longer generate server errors, and SFTP imports are expected to process normally. Import notifications are currently being tested.

  3. resolved May 08, 2026, 03:36 PM UTC

    This incident has been resolved!