EverTrue incident

EverTrue Imports - files uploaded via SFTP not appearing in ET importer

Minor Ongoing View vendor source →

EverTrue is currently experiencing a minor incident affecting Imports, which began 3h ago. The vendor's full update timeline is below.

Started
May 07, 2026, 03:12 PM UTC
Resolved
Ongoing
Duration
● 2h 52m
Detected by Pingoru
May 07, 2026, 03:12 PM UTC

Affected components

Imports

Update timeline

  1. investigating May 07, 2026, 03:12 PM UTC

    We’re currently investigating an issue impacting some accounts where files uploaded via SFTP are not appearing in the EverTrue importer. Additionally, manually uploaded imports may return a server error, and import notifications are not being sent as expected. We apologize for the disruption and are actively working toward a resolution. Please reach out to [email protected] with any questions.

  2. monitoring May 07, 2026, 04:40 PM UTC

    We’ve identified the root cause and deployed a fix, and we’re actively monitoring to ensure stability. Manual uploads should no longer generate server errors, and SFTP imports are expected to process normally. Import notifications are currently being tested.

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