EverTrue incident

EverTrue: Scheduled/Manual exports not working as expected

Minor Resolved View vendor source →

EverTrue experienced a minor incident on August 25, 2026 affecting Exports, lasting 4h 39m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 04:09 PM UTC
Resolved
Aug 25, 2026, 08:48 PM UTC
Duration
4h 39m
Detected by Pingoru
Aug 25, 2026, 04:09 PM UTC

Affected components

Exports

Update timeline

  1. investigating Aug 25, 2026, 04:09 PM UTC

    We are investigating an issue that prevented some scheduled exports from completing last night & is preventing some manual exports from completing today. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]

  2. monitoring Aug 25, 2026, 05:59 PM UTC

    A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please perform a hard refresh in your web browser before trying manual exports again (command+shift+R on Mac, CTRL+F5 on PC).

  3. resolved Aug 25, 2026, 08:48 PM UTC

    This incident has been resolved.