EverTrue incident

Temporary upload limits while we address a global security issue

Minor Ongoing View vendor source →

EverTrue is currently experiencing a minor incident affecting Web Application, which began 9h ago. The vendor's full update timeline is below.

Started
Oct 21, 2026, 05:31 PM UTC
Resolved
Ongoing
Duration
● 9h 17m
Detected by Pingoru
Oct 21, 2026, 05:31 PM UTC

Affected components

Web Application

Update timeline

  1. identified Oct 21, 2026, 05:31 PM UTC

    We're addressing a global security issue in PHP, software used by many web applications. While this work takes place you may experience issues uploading files. DonorSearch: web uploads are limited to 8 MB. Larger files can still be sent by FTP. ThankView: uploads are limited to 32 MB. ODDER: uploads are limited to 32 MB. Larger files won't upload until the limit is lifted. Other features may be unavailable while we work. All products remain online. We'll update this page when the limits are lifted.

  2. monitoring Oct 21, 2026, 10:03 PM UTC

    A fix has been implemented and we are monitoring the results.