EverTrue incident

EverTrue Imports - Temporary import delays for data sync customers

Minor Resolved View vendor source →

EverTrue experienced a minor incident on January 23, 2026 affecting Imports, lasting 2d 22h. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 05:07 PM UTC
Resolved
Jan 26, 2026, 03:29 PM UTC
Duration
2d 22h
Detected by Pingoru
Jan 23, 2026, 05:07 PM UTC

Affected components

Imports

Update timeline

  1. identified Jan 23, 2026, 05:07 PM UTC

    Blackbaud is currently experiencing API service degradation so some Raiser's Edge customers may see a temporary delay in the data sync from Raisers Edge to EverTrue, impacting Constituent and Gift data. Once the service issue is resolved on Blackbaud's end, the Data Sync will automatically catch up any missed data. Blackbaud updates can be viewed here - https://status.blackbaud.com/

  2. resolved Jan 26, 2026, 03:29 PM UTC

    This incident has been resolved! All Data Sync customers have had their syncs caught up and are syncing normally.