EverTrue incident
Scheduled and manual EverTrue exports not generating as expected
Affected components
Update timeline
- investigating Feb 27, 2026, 03:48 PM UTC
We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to [email protected] if you have any questions.
- monitoring Feb 27, 2026, 05:23 PM UTC
A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please perform a hard refresh in your web browser before trying manual exports again (command+shift+R on Mac, CTRL+F5 on PC).
- resolved Feb 27, 2026, 05:59 PM UTC
All failed/stuck exports have been re-run. Please reach out to [email protected] for any further questions or concerns.
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