EverTrue incident

Scheduled and manual EverTrue exports not generating as expected

Minor Resolved View vendor source →

EverTrue experienced a minor incident on February 27, 2026 affecting Exports, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2026, 03:48 PM UTC
Resolved
Feb 27, 2026, 05:59 PM UTC
Duration
2h 11m
Detected by Pingoru
Feb 27, 2026, 03:48 PM UTC

Affected components

Exports

Update timeline

  1. investigating Feb 27, 2026, 03:48 PM UTC

    We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to [email protected] if you have any questions.

  2. monitoring Feb 27, 2026, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please perform a hard refresh in your web browser before trying manual exports again (command+shift+R on Mac, CTRL+F5 on PC).

  3. resolved Feb 27, 2026, 05:59 PM UTC

    All failed/stuck exports have been re-run. Please reach out to [email protected] for any further questions or concerns.