EverTrue incident

Signal Platform - Some Constituent Records Temporarily not loading DonorSearch Summary View

Minor Resolved View vendor source →

EverTrue experienced a minor incident on October 20, 2026 affecting Application, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 01:45 PM UTC
Resolved
Oct 20, 2026, 04:46 PM UTC
Duration
3h 1m
Detected by Pingoru
Oct 20, 2026, 01:45 PM UTC

Affected components

Application

Update timeline

  1. investigating Oct 20, 2026, 01:45 PM UTC

    We are investigating an issue that is preventing some constituent records DonorSearch summary view to load. Please reach out to [email protected] if you have any questions.

  2. identified Oct 20, 2026, 03:44 PM UTC

    The issue has been identified and we are working on a fix now. Reach out to [email protected] if you have any questions.

  3. resolved Oct 20, 2026, 04:46 PM UTC

    This incident has been resolved.