EverTrue experienced a minor incident on February 23, 2026 affecting Video Processing, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 23, 2026, 02:20 PM UTC
We are currently investigating an issue that is causing some errors in video processing. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected].
- identified Feb 23, 2026, 03:41 PM UTC
We have identified the cause of the issue and are working to resolve as quickly as possible. Please reach out to [email protected] if you have any questions.
- monitoring Feb 23, 2026, 03:43 PM UTC
A fix has been implemented and we are monitoring the results. Please reach out to [email protected] if you continue to experience any issues.
- resolved Feb 23, 2026, 05:07 PM UTC
This incident has been resolved. Please reach out to [email protected] if you have any questions.