EverTrue incident

ThankView Platform - Video Processing Errors

Minor Resolved View vendor source →
Started
Feb 23, 2026, 02:20 PM UTC
Resolved
Feb 23, 2026, 05:07 PM UTC
Duration
2h 46m
Detected by Pingoru
Feb 23, 2026, 02:20 PM UTC

Affected components

Video Processing

Update timeline

  1. investigating Feb 23, 2026, 02:20 PM UTC

    We are currently investigating an issue that is causing some errors in video processing. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected].

  2. identified Feb 23, 2026, 03:41 PM UTC

    We have identified the cause of the issue and are working to resolve as quickly as possible. Please reach out to [email protected] if you have any questions.

  3. monitoring Feb 23, 2026, 03:43 PM UTC

    A fix has been implemented and we are monitoring the results. Please reach out to [email protected] if you continue to experience any issues.

  4. resolved Feb 23, 2026, 05:07 PM UTC

    This incident has been resolved. Please reach out to [email protected] if you have any questions.

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