EverTrue experienced a major incident on February 10, 2026 affecting Web Application, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application
Update timeline
- identified Feb 10, 2026, 09:39 PM UTC
We have identified an issue that is preventing the ThankView platform from loading, and are working on a fix to resolve as quickly as possible. If you have any questions, please reach out to [email protected].
- monitoring Feb 10, 2026, 09:58 PM UTC
A fix has been implemented and we are monitoring the results. If you experience any issues with being unable to load the site, please reach out to [email protected]
- resolved Feb 10, 2026, 10:59 PM UTC
This incident has been resolved. If you have any questions or experience any issues, please reach out to [email protected]