EverTrue incident

EverTrue Imports - Failures due to a critical error

Minor Resolved View vendor source →

EverTrue experienced a minor incident on January 13, 2026 affecting Imports, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 02:46 PM UTC
Resolved
Jan 14, 2026, 08:22 PM UTC
Duration
1d 5h
Detected by Pingoru
Jan 13, 2026, 02:46 PM UTC

Affected components

Imports

Update timeline

  1. investigating Jan 13, 2026, 02:46 PM UTC

    We are investigating an issue that is causing some automated imports to fail with this error code: Critical Error(s) Occurred:Error: Sorry, we ran into an internal error. Please try your import again. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]

  2. monitoring Jan 13, 2026, 09:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2026, 08:22 PM UTC

    This incident has been resolved.