EverTrue incident
EverTrue Imports - Files Failing Pre-Processing
EverTrue experienced a minor incident on March 4, 2026 affecting Imports, lasting 2d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 04, 2026, 01:22 PM UTC
We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to [email protected].
- investigating Mar 04, 2026, 02:18 PM UTC
We are investigating an issue that is causing Assignments files to fail at pre-processing. Other file types are not affected. If you have any questions, please reach out to [email protected].
- investigating Mar 04, 2026, 02:21 PM UTC
We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to [email protected].
- monitoring Mar 05, 2026, 06:31 PM UTC
A fix has been implemented. Previously stalled imports are now being processed. Due to the current backlog, processing may take some time, but we will continue monitoring progress.
- resolved Mar 06, 2026, 11:09 PM UTC
This incident has been resolved.