EverTrue incident

EverTrue Platform - Constituent Profile loading errors

Minor Resolved View vendor source →

EverTrue experienced a minor incident on July 1, 2026 affecting Application, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 02:01 PM UTC
Resolved
Jul 01, 2026, 02:40 PM UTC
Duration
39m
Detected by Pingoru
Jul 01, 2026, 02:01 PM UTC

Affected components

Application

Update timeline

  1. investigating Jul 01, 2026, 02:01 PM UTC

    We are currently investigating an issue that is preventing some constituent records from loading in the EverTrue platform. Some users may also be receiving "Ai email generation failed" errors on profiles. We are working to resolve as quickly as possible and apologize for any inconvenience this may cause.

  2. resolved Jul 01, 2026, 02:40 PM UTC

    This incident has been resolved.