EverTrue Outage History
EverTrue degraded · 2 active incidents View live status →Pingoru has recorded 54 incidents for EverTrue: 22 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 2 | 27 of 744 (4%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 1 of 744 (0%) |
| August 2026 | 2 | 51 of 744 (7%) |
| September 2026 | 2 | 25 of 720 (3%) |
| October 2026 | 3 | 93 of 587 (16%) |
Incidents, newest first
Minor May 28, 2025 Platform Issues - Clarity Dashboards 20h 34m Application
Started May 28, 2025, 06:10 PM UTC· resolved May 29, 2025, 02:44 PM UTC
- identified May 28, 2025, 06:10 PM UTC
Due to an issue with one of our third party providers we're having some issues with Clarity Dashboards. It's likely that the data users will see across all Clarity Dashboards could be inaccurate until we have a fix out for this (as of right now, which dashboards are/are not properly working appears to be inconsistent so we cannot list out which dashboards are having issues). We're in contact with our provider and are actively working to resolve this issue. Please contact [email protected] if you have any questions!
- resolved May 29, 2025, 02:44 PM UTC
This incident has been resolved.
Minor May 27, 2025 Platform Issues - Tasks & Cadences 4h 29m Application
Started May 27, 2025, 01:39 PM UTC· resolved May 27, 2025, 06:08 PM UTC
- investigating May 27, 2025, 01:39 PM UTC
We have identified an issue that is preventing users from accessing the tasks and cadences tabs. We are working to resolve this issue now, if you have any questions please reach out to [email protected]
- monitoring May 27, 2025, 02:46 PM UTC
A fix has been implemented and we are monitoring the results. Please do a hard refresh in your web browser (command+shift+R on Mac, CTRL+F5 on PC) and reach out to [email protected] if you continue to experience issues.
- resolved May 27, 2025, 06:08 PM UTC
This incident has been resolved.
Minor March 17, 2025 Platform Loading Issue - Server Errors 18h 2m Application
Started Mar 17, 2025, 06:00 PM UTC· resolved Mar 18, 2025, 12:02 PM UTC
- investigating Mar 17, 2025, 06:00 PM UTC
We are currently investigating an issue that is causing some users to experience problems with platform loading/experiencing general lag. Some users may also receive "Server Errors" while using the platform. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to [email protected].
- identified Mar 17, 2025, 06:51 PM UTC
We have identified the issue and are implementing a fix. Platform functionality should be returning to normal operation. We apologize for the inconvenience, if you have any questions please reach out to [email protected]
- monitoring Mar 18, 2025, 02:02 AM UTC
A fix has been implemented and we are monitoring the results. Please do a hard refresh in your web browser (command+shift+R on Mac, CTRL+F5 on PC) and reach out to [email protected] if you continue to experience issues.
- resolved Mar 18, 2025, 12:02 PM UTC
This incident has been resolved. If you experience any issues, please reach out to [email protected]
Minor February 21, 2025 EverTrue Imports - Files Uploaded via SFTP Not Appearing in EverTrue Importer 1d 1h Imports
Started Feb 21, 2025, 03:03 PM UTC· resolved Feb 22, 2025, 04:15 PM UTC
- investigating Feb 21, 2025, 03:03 PM UTC
We are investigating an issue that is affecting some accounts, where files uploaded via SFTP are not appearing in the EverTrue importer. We apologize for the issue and are working to resolve. Please note, files uploaded to the SFTP server are currently saved to the SFTP Uploads folder, and do not require additional copies uploaded. Please reach out to [email protected] if you have any questions.
- monitoring Feb 21, 2025, 03:39 PM UTC
We have identified the issue, have implemented a fix and are monitoring the importer jobs. Files should start to appear in the EverTrue importer over the next hour, and will be processed in the order they were received. We apologize for any inconvenience this may have caused. If you have any questions, please reach out to [email protected]
- identified Feb 21, 2025, 06:58 PM UTC
We are continuing work on a fix for this issue. We appreciate your patience as our team works to resolve, and apologize for the inconvenience this has caused. If you have any questions, please reach out to [email protected].
- monitoring Feb 21, 2025, 08:23 PM UTC
A fix has been implemented and we are monitoring the results. If you have any questions, please reach out to [email protected]
- resolved Feb 22, 2025, 04:15 PM UTC
This incident has been resolved. If you experience any issues with import files, please reach out to [email protected]
Minor January 29, 2025 EverTrue Platform - Some Email Notifications not Being Sent 3h 6m Email / Push
Started Jan 29, 2025, 03:55 PM UTC· resolved Jan 29, 2025, 07:02 PM UTC
- investigating Jan 29, 2025, 03:55 PM UTC
We are currently investigating an issue that is preventing some EverTrue email notifications from being sent to some recipients. Notification types that may be affected include - import notifications, saved search and list notifications, access link and password reset messages, prospect gift notifications, and tag/mention notifications. We apologize for the inconvenience this may cause, and are working to resolve as quickly as possible. Please note that this issue only affects email notifications, while in-app notifications and push messaging should be functioning as expected. If you have any questions, please reach out to [email protected]
- monitoring Jan 29, 2025, 04:29 PM UTC
We have identified the issue, have pushed a fix and are monitoring the results. All notifications that had not been delivered should begin to be sent shortly. Please reach out to [email protected] if you have any questions.
- resolved Jan 29, 2025, 07:02 PM UTC
This incident has been resolved. If you have any questions, please reach out to [email protected]
Minor December 3, 2024 Scheduled Exports - Some exports appearing in "Creating Export" status/not delivered at expected times 3d 4h Exports
Started Dec 03, 2024, 02:56 PM UTC· resolved Dec 06, 2024, 07:51 PM UTC
- investigating Dec 03, 2024, 02:56 PM UTC
We are investigating an issue that caused some accounts' scheduled exports to remain in "Creating Export" status with file failing to complete and be delivered at the scheduled time. We apologize for the continued issues and are working to resolve. Please reach out to [email protected] if you have any questions.
- monitoring Dec 03, 2024, 08:16 PM UTC
A fix has been implemented and our team will monitor the results overnight. Please reach out to [email protected] if you have any questions.
- resolved Dec 06, 2024, 07:51 PM UTC
This incident has been resolved. Please reach out to [email protected] if you have any questions.
Minor November 25, 2024 EverTrue/Scheduled Exports - Failed Delivery of Scheduled Exports 11/23-11/25 1d 10h Exports
Started Nov 25, 2024, 01:41 PM UTC· resolved Nov 27, 2024, 12:30 AM UTC
- investigating Nov 25, 2024, 01:41 PM UTC
We are currently investigating an issue which prevented some scheduled EverTrue exports from being delivered at the expected time starting 11/23. We apologize for the issue and are working to resolve as quickly as possible. We ask that you please do not attempt to manually run the exports while we work through the issue. If you have any questions, please reach out to [email protected]
- identified Nov 25, 2024, 03:20 PM UTC
We have identified the issue and are issuing a fix now. Failed exports will begin being delivered to affected accounts' SFTP exports folders shortly. We apologize for the inconvenience, if you have any questions please reach out to [email protected]
- monitoring Nov 25, 2024, 05:05 PM UTC
A fix has been implemented and we are monitoring the results. Failed export files are being generated and delivered, and we appreciate your patience as we work through the backlog. If you have not received your failed export by end of day, please reach out to [email protected].
- identified Nov 26, 2024, 01:17 PM UTC
Our team has identified an additional issue which prevented some missing exports from being created/delivered as expected. We apologize for the issue and are working to resolve this as quickly as possible. If you have any questions, please reach out to [email protected]
- monitoring Nov 26, 2024, 05:59 PM UTC
A new fix has been implemented and we are monitoring the results. Please reach out to [email protected] if you have any questions.
- resolved Nov 27, 2024, 12:30 AM UTC
This incident has been resolved. If you have any questions, please reach out to [email protected].
Minor November 20, 2024 Evertrue Platfrom - Email Functionality Issues 1h 45m Application
Started Nov 20, 2024, 09:11 PM UTC· resolved Nov 20, 2024, 10:57 PM UTC
- investigating Nov 20, 2024, 09:11 PM UTC
We are currently investigating an issue that is preventing email functionality from working properly. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to [email protected].
- identified Nov 20, 2024, 09:28 PM UTC
The issue has been identified and we are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]
- monitoring Nov 20, 2024, 09:38 PM UTC
A fix has been implemented and we are monitoring the results. Please perform a hard refresh while logged into the platform (Press command+shift+R if on Mac, CTRL +F5 if on PC) and functionality should return to normal. If after doing that you are still experiencing issues, please reach out to [email protected]
- resolved Nov 20, 2024, 10:57 PM UTC
This incident has been resolved. Please do a hard refresh in your web browser (command+shift+R on Mac, CTRL +F5 on PC). If you have any questions, please reach out to [email protected]
Minor November 13, 2024 EverTrue Platform - Tasks Issues 1h 13m Application
Started Nov 13, 2024, 08:22 PM UTC· resolved Nov 13, 2024, 09:35 PM UTC
- identified Nov 13, 2024, 08:22 PM UTC
We have identified an issue that is preventing some users from being able to add new tasks or edit existing tasks. Users will have the ability to see their existing tasks and mark them complete, and constituents can still be added to cadences. We are working to resolve this issue now, if you have any questions please reach out to [email protected]
- monitoring Nov 13, 2024, 08:37 PM UTC
A fix has been implemented and we are monitoring the results. If you or your users were affected by the issue, please perform a hard refresh (Press command+shift+R if on Mac, CTRL +F5 if on PC) while logged into EverTrue, and tasks should work as expected. If you have any questions, please reach out to [email protected]
- resolved Nov 13, 2024, 09:35 PM UTC
This incident has been resolved. If you have any questions, please reach out to [email protected]