EverTrue Outage History

EverTrue is up right now

EverTrue had 33 outages in the last 2 years totaling 74h 27m of downtime — averaging 1.4 incidents per month.

There were 33 EverTrue outages since July 9, 2024 totaling 74h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.evertrue.com

Minor November 20, 2024

Evertrue Platfrom - Email Functionality Issues

Detected by Pingoru
Nov 20, 2024, 09:11 PM UTC
Resolved
Nov 20, 2024, 10:57 PM UTC
Duration
1h 45m
Affected: Application
Timeline · 4 updates
  1. investigating Nov 20, 2024, 09:11 PM UTC

    We are currently investigating an issue that is preventing email functionality from working properly. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to [email protected].

  2. identified Nov 20, 2024, 09:28 PM UTC

    The issue has been identified and we are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]

  3. monitoring Nov 20, 2024, 09:38 PM UTC

    A fix has been implemented and we are monitoring the results. Please perform a hard refresh while logged into the platform (Press command+shift+R if on Mac, CTRL +F5 if on PC) and functionality should return to normal. If after doing that you are still experiencing issues, please reach out to [email protected]

  4. resolved Nov 20, 2024, 10:57 PM UTC

    This incident has been resolved. Please do a hard refresh in your web browser (command+shift+R on Mac, CTRL +F5 on PC). If you have any questions, please reach out to [email protected]

Read the full incident report →

Minor November 13, 2024

EverTrue Platform - Tasks Issues

Detected by Pingoru
Nov 13, 2024, 08:22 PM UTC
Resolved
Nov 13, 2024, 09:35 PM UTC
Duration
1h 13m
Affected: Application
Timeline · 3 updates
  1. identified Nov 13, 2024, 08:22 PM UTC

    We have identified an issue that is preventing some users from being able to add new tasks or edit existing tasks. Users will have the ability to see their existing tasks and mark them complete, and constituents can still be added to cadences. We are working to resolve this issue now, if you have any questions please reach out to [email protected]

  2. monitoring Nov 13, 2024, 08:37 PM UTC

    A fix has been implemented and we are monitoring the results. If you or your users were affected by the issue, please perform a hard refresh (Press command+shift+R if on Mac, CTRL +F5 if on PC) while logged into EverTrue, and tasks should work as expected. If you have any questions, please reach out to [email protected]

  3. resolved Nov 13, 2024, 09:35 PM UTC

    This incident has been resolved. If you have any questions, please reach out to [email protected]

Read the full incident report →

Minor October 15, 2024

Map View - Some accounts experiencing endless spinning wheel or "loading clusters" error message

Detected by Pingoru
Oct 15, 2024, 06:59 PM UTC
Resolved
Oct 15, 2024, 07:52 PM UTC
Duration
52m
Affected: Application
Timeline · 2 updates
  1. investigating Oct 15, 2024, 06:59 PM UTC

    We are currently investigating an issue that is preventing some accounts from being able to load the map view. Users may be seeing a "Loading Clusters" message or an endless spinning wheel. We are working to resolve the issue as quickly as possible and apologize for the inconvenience. Please reach out to [email protected] if you have any questions.

  2. resolved Oct 15, 2024, 07:52 PM UTC

    This incident has been resolved. If already logged into EverTrue, please perform a hard refresh on the page (command+shift+R on Mac, CTRL+F5 on PC) to implement the fix. Please reach out to [email protected] if you have any questions.

Read the full incident report →

Minor October 10, 2024

EverTrue SFTP/Automation - Some accounts may receive timeout issues when attempting to connect to upload.evertrue.com

Detected by Pingoru
Oct 10, 2024, 06:55 PM UTC
Resolved
Oct 10, 2024, 08:01 PM UTC
Duration
1h 6m
Affected: SFTP Server
Timeline · 2 updates
  1. investigating Oct 10, 2024, 06:55 PM UTC

    We are currently investigating an issue that is preventing some accounts from being able to connect to the EverTrue SFTP server (upload.evertrue.com). Users may receive a time out error, or be unable to connect. We are working to resolve the issue as quickly as possible and apologize for the inconvenience. Please reach out to [email protected] if you have any questions.

  2. resolved Oct 10, 2024, 08:01 PM UTC

    This incident has been resolved. Please reach out to [email protected] if you have any questions.

Read the full incident report →

Minor August 14, 2024

EverTrue -Scheduled and Manual exports not generating as expected

Detected by Pingoru
Aug 14, 2024, 03:07 PM UTC
Resolved
Aug 14, 2024, 07:23 PM UTC
Duration
4h 15m
Affected: Application
Timeline · 5 updates
  1. investigating Aug 14, 2024, 03:07 PM UTC

    We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to [email protected] if you have any questions.

  2. identified Aug 14, 2024, 03:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 14, 2024, 03:08 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 14, 2024, 04:00 PM UTC

    A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please reach out to [email protected] if you have any questions.

  5. resolved Aug 14, 2024, 07:23 PM UTC

    This incident has been resolved, and any failed exports should be available for download. Please reach out to [email protected] if you have any questions.

Read the full incident report →

Minor July 23, 2024

Platform loading issues - "Error Contact Search API" messages for several users

Detected by Pingoru
Jul 23, 2024, 01:24 PM UTC
Resolved
Jul 23, 2024, 06:27 PM UTC
Duration
5h 2m
Affected: Application
Timeline · 5 updates
  1. investigating Jul 23, 2024, 01:24 PM UTC

    We are currently investigating an issue that is causing issues with the EverTrue platform (app.evertrue.com) loading properly. Some users may also be receiving "Server Error" or "Error Contact Search API" messages. We apologize for the inconvenience and are working to resolve this as quickly as possible.

  2. investigating Jul 23, 2024, 01:26 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 23, 2024, 03:53 PM UTC

    We are continuing to investigate this issue.

  4. identified Jul 23, 2024, 06:26 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Jul 23, 2024, 06:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 9, 2024

EverTrue Platform - Platform Loading Issues/Lag, Server Errors

Detected by Pingoru
Jul 09, 2024, 08:47 PM UTC
Resolved
Jul 09, 2024, 11:10 PM UTC
Duration
2h 22m
Affected: ImportsApplication
Timeline · 4 updates
  1. investigating Jul 09, 2024, 08:47 PM UTC

    We are currently investigating an issue that is causing some users to experience problems with platform loading/experiencing general lag. Some users may also receive "Server Errors" while using the platform. We are temporarily pausing imports while we work through the issue; files currently queued for import will be processed in the order they were received once the issue has been resolved. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to [email protected].

  2. identified Jul 09, 2024, 09:04 PM UTC

    We have identified the issue causing platform loading issues/lag and server errors, and a fix is being implemented. Please reach out to [email protected] if you have any questions.

  3. monitoring Jul 09, 2024, 09:52 PM UTC

    A fix has been implemented and we are monitoring the results. Imports remain paused as we monitor the fix. Please reach out to [email protected] if you continue to experience issues.

  4. resolved Jul 09, 2024, 11:10 PM UTC

    This incident has been resolved. Please reach out to [email protected] if you have any questions or continue to experience any issues.

Read the full incident report →