Resolved after 1 day 21 hours, affecting Imports, on August 26, 2026.
We identified the issue that prevented new contact records from being created via Data Sync and file imports. Updates to existing records were not affected. A fix has been deployed and verified. If you use full-file imports, no action is needed — your next import will automatically create any records that were missed. If you use delta/partial imports, we are identifying and reprocessing affected jobs on our end. You do not need to re-upload anything.
Affected components
Update timeline
- investigating Aug 26, 2026, 05:11 PM UTC
Some contact imports are failing with a permissions error, blocking new record creation for affected institutions. Engineering is investigating. Next update to follow.
- monitoring Aug 27, 2026, 01:42 PM UTC
We identified the issue that prevented new contact records from being created via Data Sync and file imports. Updates to existing records were not affected. A fix has been deployed and verified. If you use full-file imports, no action is needed — your next import will automatically create any records that were missed. If you use delta/partial imports, we are identifying and reprocessing affected jobs on our end. You do not need to re-upload anything.
- resolved Aug 28, 2026, 03:08 PM UTC
This incident has been resolved.
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