Degraded HR Platform Performance
Affected: HR Software
Timeline · 2 updates
- investigating Jun 15, 2026, 01:15 AM UTC
We are currently investigating this issue.
- resolved Jun 15, 2026, 02:29 AM UTC
This incident has been resolved.
EmploymentHero Outage History
EmploymentHero is up right nowEmploymentHero had 47 outages in the last 2 years totaling 157h 56m of downtime — averaging 1.9 incidents per month.
There were 47 EmploymentHero outages since December 8, 2024 totaling 157h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
HR - Performance Management responses not visible in web.
Affected: HR Software
Timeline · 3 updates
- investigating Jun 02, 2026, 04:29 AM UTC
We are currently investigating an issue impacting published review responses which is causing reviewers, employees and admins to be unable to view published responses.
- identified Jun 02, 2026, 05:51 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 02, 2026, 06:37 AM UTC
This incident has been resolved.
HR - Platform slowness / intermittent error 500s
Affected: HR Software
Timeline · 5 updates
- investigating Jun 01, 2026, 04:22 AM UTC
Our engineers are currently investigating the cause of the degraded platform performance. Thank you for your patience.
- investigating Jun 01, 2026, 04:49 AM UTC
Our engineers have identified the cause and are currently working on mitigation. Thank you.
- identified Jun 01, 2026, 05:19 AM UTC
Our engineers are continuing with their mitigation work. We apologise for the continued disruption.
- monitoring Jun 01, 2026, 05:43 AM UTC
Our engineers have mitigated the issue and are currently monitoring.
- resolved Jun 01, 2026, 11:58 PM UTC
After monitoring, this issue has been confirmed as resolved. Thank you
HR - HR system notifications not sending
Affected: HR Software
Timeline · 3 updates
- investigating Jun 01, 2026, 01:30 AM UTC
Our engineers are currently investigating an issue impacting HR platform notifications including: - Password resets - Invitations - Workflows - Payroll admin notifications We apologise for the inconvenience.
- investigating Jun 01, 2026, 03:56 AM UTC
The majority of the backlogged notifications have now processed, though customers may continue to experience a small delay whilst our engineers continue to address root cause. Thank you for your patience.
- resolved Jun 01, 2026, 04:22 AM UTC
This incident has been resolved.
HR - Platform performance degraded.
Affected: HR Software
Timeline · 2 updates
- investigating May 26, 2026, 05:31 AM UTC
Our engineers are currently investigating the cause of degraded HR platform for some customers. Thank you for your patience.
- resolved May 26, 2026, 06:17 AM UTC
Our engineers have resolved the issue. Thank you.
HR - Platform Outage
Affected: HR Software
Timeline · 6 updates
- investigating May 07, 2026, 08:48 AM UTC
We are currently investigating and issue with system performance across our platform. Our Engineers are investigating.
- identified May 07, 2026, 08:56 AM UTC
Issue identified, engineers are applying a fix
- identified May 07, 2026, 10:33 AM UTC
We are now experiencing a system outage and our engineers are working to rectify ASAP.
- identified May 07, 2026, 10:41 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 07, 2026, 12:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 09:33 AM UTC
This incident has been resolved. Thank you for your patience.
Degraded Payroll Platform Performance
Affected: LoginLoginLoginLoginLoginCreate Pay RunCreate Pay RunCreate Pay RunCreate Pay RunCreate Pay RunFinalise Pay RunFinalise Pay RunFinalise Pay RunFinalise Pay RunFinalise Pay RunCreate EmployeeCreate EmployeeCreate EmployeeCreate EmployeeCreate Employee
Timeline · 9 updates
Payroll - A small number of NZ Pay runs stuck/not loading
Affected: Create Pay RunFinalise Pay Run
Timeline · 5 updates
- investigating Apr 13, 2026, 03:34 AM UTC
Our engineers are currently investigating an issue impacting pay runs for a small (less than 10) number of NZ customers. We will provide an update in 20 minutes. Thank you.
- investigating Apr 13, 2026, 03:53 AM UTC
Our engineers are still investigating the issue. Thank you for your patience.
- investigating Apr 13, 2026, 04:25 AM UTC
Our engineers are currently working on remediating the existing customers impacted but can confirm that no additional customers will be impacted by this issue.
- identified Apr 13, 2026, 04:32 AM UTC
Work is ongoing to remediate the currently impacted customers.
- resolved Apr 13, 2026, 07:14 AM UTC
This incident has been resolved.
HR > Payroll sync impacting expenses.
Affected: HR Software
Timeline · 4 updates
- investigating Apr 07, 2026, 07:28 AM UTC
Our engineers are currently investigating an issue preventing the sync of timesheets between HR and EH payroll for some customers. Thank you for your patience.
- investigating Apr 07, 2026, 07:49 AM UTC
Our engineers are still working to identify the cause of this issue. Thank you.
- monitoring Apr 07, 2026, 08:19 AM UTC
This issue has been mitigated and is currently being monitored.
- resolved Apr 07, 2026, 09:31 PM UTC
Monitoring has confirmed this issue was resolved.
HR - Error when accessing Asset Register
Affected: HR Software
Timeline · 3 updates
- investigating Mar 25, 2026, 01:03 AM UTC
Our engineers are currently investigating the issue preventing customers from accessing the Asset Register. Thank you for your patience.
- identified Mar 25, 2026, 01:46 AM UTC
Our engineers have identified the issue and are working on a fix.
- resolved Mar 25, 2026, 03:06 AM UTC
This issue has been resolved. Thank you.
HR - Timesheet editing - erroring under certain scenarios.
Affected: HR Software
Timeline · 4 updates
- investigating Feb 24, 2026, 07:07 AM UTC
Some customers may receive an error when editing timesheets through the timesheet management page. Our engineers have identified the cause and a fix is expected within the hour. Thank you for your patience.
- investigating Feb 24, 2026, 08:16 AM UTC
Our engineers are still in the process of deploying the fix. Apologies for the delay.
- investigating Feb 24, 2026, 08:43 AM UTC
This issue has been resolved. Thank you.
- resolved Feb 24, 2026, 08:43 AM UTC
This incident has been resolved.
HR - Degraded Performance
Affected: HR Software
Timeline · 4 updates
- investigating Feb 05, 2026, 06:35 AM UTC
Our engineers are investigating the cause of the HR platform slowness. Thank you for your patience.
- monitoring Feb 05, 2026, 07:00 AM UTC
Our engineers have identified and resolved the issue and service is in the process of recovering. We are continuing to monitor.
- identified Feb 05, 2026, 07:08 AM UTC
Our monitoring shows this issue has returned, investigations are continuing.
- resolved Feb 05, 2026, 07:17 AM UTC
Our engineers have confirmed this issue is resolved. Thank you.
HR - Errors when onboarding (NZ)
Affected: HR Software
Timeline · 3 updates
- investigating Jan 19, 2026, 01:57 AM UTC
Our engineers are currently investigating reports of customers in NZ receiving an error when attempting to onboard Employees. Quick-Add & CSV imports are still available as an alternative. Thank you for your patience
- investigating Jan 19, 2026, 03:17 AM UTC
Our engineers have identified the underlying cause and are currently working on a fix. Thank you for your patience.
- resolved Jan 19, 2026, 04:46 AM UTC
This issue has been resolved. Thank you.
HR - Time off page is currently not loading
Affected: HR Software
Timeline · 3 updates
- investigating Jan 14, 2026, 02:40 PM UTC
We are urgently investigating this issue
- investigating Jan 14, 2026, 02:49 PM UTC
We are currently investigating this issue. This is impacting some users who are accessing the Time Off page in HR. In the interim all leave can still be submitted and approved via the "My time off page" and via the EH mobile app
- resolved Jan 14, 2026, 05:02 PM UTC
This incident has been resolved.
HR - 503 error when making a request to HR Open API.
Affected: HR Software
Timeline · 4 updates
- investigating Dec 16, 2025, 10:21 PM UTC
Our engineers are currently investigating the cause of the 503 error when making a request to the HR API. Thank you for your patience.
- investigating Dec 16, 2025, 11:10 PM UTC
Our engineers are continuing to investigate this issue.
- identified Dec 16, 2025, 11:43 PM UTC
Our engineers have identified the issue and are currently working on a resolution.
- resolved Dec 16, 2025, 11:52 PM UTC
This issue has been resolved and the API is functioning as expected. Thank you.
Some Payruns getting stuck
Affected: Create Pay RunFinalise Pay Run
Timeline · 3 updates
- investigating Dec 12, 2025, 11:48 AM UTC
We are currently investigating this issue.
- monitoring Dec 12, 2025, 03:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2025, 09:43 PM UTC
This incident has been resolved.
HR - Side bar navigation
Affected: HR Software
Timeline · 4 updates
- investigating Dec 04, 2025, 12:03 PM UTC
We are urgently investigating this issue
- identified Dec 04, 2025, 02:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 04, 2025, 03:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 04, 2025, 05:22 PM UTC
This incident has been resolved.
Payroll - STP report submission error.
Timeline · 2 updates
- investigating Dec 04, 2025, 12:36 AM UTC
Our engineers are currently investigating reports of errors when submitting STP reports. Thank you.
- resolved Dec 04, 2025, 12:46 AM UTC
This issue has been resolved. Customers who received the error can retry and their submission will successfully complete. Thank you.
HR - Hero Time Clock App
Affected: HR Software
Timeline · 3 updates
- investigating Nov 12, 2025, 08:24 AM UTC
Our engineers are currently investigating an issue causing the Hero Time Clock app to hang at the loading screen for kiosk users. Thank you for your patience.
- identified Nov 12, 2025, 08:25 AM UTC
Our engineers have identified the root cause and are currently working to resolve.
- resolved Nov 12, 2025, 08:45 AM UTC
This incident has been resolved. Thank you.
Payroll - Issues with SMS two-factor authentication code delivery.
Timeline · 3 updates
- identified Oct 20, 2025, 08:43 AM UTC
We are experiencing an issue preventing delivery of SMS two-factor authentication codes on our Payroll platform, due to an issue with a downstream provider. Thank you for your patience.
- identified Oct 20, 2025, 09:52 AM UTC
Our downstream provider is still experiencing this issue, thank you for your continued patience whilst we look into this
- resolved Oct 20, 2025, 10:12 AM UTC
This incident has been resolved, We thank you for your patience
HR - Issues with SMS two-factor authentication code delivery.
Affected: HR Software
Timeline · 3 updates
- investigating Oct 15, 2025, 04:49 AM UTC
We are experiencing an issue preventing delivery of SMS two-factor authentication codes on our HR platform, due to an issue with a downstream provider. Thank you for your patience.
- investigating Oct 15, 2025, 07:14 AM UTC
Our engineers are continuing to investigate this issue as a priority.
- resolved Oct 15, 2025, 07:47 AM UTC
Our engineers have resolved this issue and all new 2FA code requests are processing as expected. We apologise for the inconvenience.
Payroll - Degraded Performance
Timeline · 2 updates
- investigating Oct 02, 2025, 11:15 PM UTC
Our engineers are currently investigating the degraded performance on the Payroll platform. Thank you for your patience.
- resolved Oct 02, 2025, 11:35 PM UTC
Our engineers have resolved the issue. Thank you.
Payroll - Platform Slowness
Timeline · 3 updates
- investigating Sep 22, 2025, 02:22 AM UTC
Our engineers are currently investigating reports of degraded performance on the payroll platform. Thank you for your patience.
- investigating Sep 22, 2025, 04:01 AM UTC
Our engineers are continuing to investigate the cause of the degraded performance.
- resolved Sep 22, 2025, 08:29 AM UTC
This incident has been resolved. Thank you.
Payroll NZ - Payday Employment information and Employee details files remain in queued
Timeline · 5 updates
- investigating Aug 07, 2025, 11:58 PM UTC
We are currently investigating an issue causing NZ Employment information and Employee details files to remain in "queued" rather than being successfully submitted. For any urgent filings whilst we investigate this issue, customers may manually submit these by switching their payroll file's IRD settings to manual, downloading the CSV and then uploading the CSV to their myIR. We apologise for the inconvenience and will provide an update within the hour. Thank you.
- investigating Aug 08, 2025, 12:59 AM UTC
Our engineering team continue to investigate the cause of this issue.
- identified Aug 08, 2025, 03:05 AM UTC
Our engineering team have identified the root cause and are currently working on a fix. Thank you for your patience.
- identified Aug 08, 2025, 07:18 AM UTC
This incident has now been resolved. A small number of pay day filing submissions remain in a "queued" state and will attempt to process now that the underlying issue has been resolved. For any that remain in this state following the weekend, EH will contact customers directly with instructions to remediate. Thank you for your patience.
- resolved Aug 08, 2025, 07:23 AM UTC
This incident has been resolved.
EH Work App - Clock In and Out Outage
Affected: HR Software
Timeline · 2 updates
- identified Jul 31, 2025, 06:15 AM UTC
We have recognised an issue with the clock in and out feature on the EH Work App.
- resolved Jul 31, 2025, 07:06 AM UTC
This incident has been resolved