EmploymentHero Outage History

EmploymentHero is up right now

There were 6 EmploymentHero outages since February 5, 2026 totaling 67h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.employmenthero.com

Minor April 29, 2026

Degraded Payroll Platform Performance

Detected by Pingoru
Apr 29, 2026, 06:47 AM UTC
Resolved
May 01, 2026, 04:25 AM UTC
Duration
1d 21h
Affected: LoginLoginLoginLoginLoginCreate Pay RunCreate Pay RunCreate Pay RunCreate Pay RunCreate Pay RunFinalise Pay RunFinalise Pay RunFinalise Pay RunFinalise Pay RunFinalise Pay RunCreate EmployeeCreate EmployeeCreate EmployeeCreate EmployeeCreate Employee
Timeline · 9 updates
  1. identified Apr 29, 2026, 06:47 AM UTC

    We have identified an issue currently impacting the performance of our payroll platform. Users may experience significant slowness or general service degradation. Our technical team is investigating, and we will provide updates as they become available.

  2. investigating Apr 29, 2026, 07:55 AM UTC

    We are aware of slow performance across the payroll platform. Users may experience significant slowness or general service degradation. Our technical team is investigating, and we will provide updates as they become available.

  3. investigating Apr 29, 2026, 09:39 PM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 29, 2026, 09:52 PM UTC

    We are continuing to investigate this issue.

  5. investigating Apr 30, 2026, 02:31 AM UTC

    We are continuing to investigate this issue.

  6. identified Apr 30, 2026, 03:54 AM UTC

    We have found some likely causes and are working to address these as soon as possible.

  7. identified May 01, 2026, 02:24 AM UTC

    We have implemented a fix for one identified issue and are seeing initial signs of recovery. Our team continues to investigate and address additional contributing factors to ensure full stability.

  8. monitoring May 01, 2026, 04:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved May 01, 2026, 04:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 13, 2026

Payroll - A small number of NZ Pay runs stuck/not loading

Detected by Pingoru
Apr 13, 2026, 03:34 AM UTC
Resolved
Apr 13, 2026, 07:14 AM UTC
Duration
3h 39m
Affected: Create Pay RunFinalise Pay Run
Timeline · 5 updates
  1. investigating Apr 13, 2026, 03:34 AM UTC

    Our engineers are currently investigating an issue impacting pay runs for a small (less than 10) number of NZ customers. We will provide an update in 20 minutes. Thank you.

  2. investigating Apr 13, 2026, 03:53 AM UTC

    Our engineers are still investigating the issue. Thank you for your patience.

  3. investigating Apr 13, 2026, 04:25 AM UTC

    Our engineers are currently working on remediating the existing customers impacted but can confirm that no additional customers will be impacted by this issue.

  4. identified Apr 13, 2026, 04:32 AM UTC

    Work is ongoing to remediate the currently impacted customers.

  5. resolved Apr 13, 2026, 07:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 7, 2026

HR > Payroll sync impacting expenses.

Detected by Pingoru
Apr 07, 2026, 07:28 AM UTC
Resolved
Apr 07, 2026, 09:31 PM UTC
Duration
14h 2m
Affected: HR Software
Timeline · 4 updates
  1. investigating Apr 07, 2026, 07:28 AM UTC

    Our engineers are currently investigating an issue preventing the sync of timesheets between HR and EH payroll for some customers. Thank you for your patience.

  2. investigating Apr 07, 2026, 07:49 AM UTC

    Our engineers are still working to identify the cause of this issue. Thank you.

  3. monitoring Apr 07, 2026, 08:19 AM UTC

    This issue has been mitigated and is currently being monitored.

  4. resolved Apr 07, 2026, 09:31 PM UTC

    Monitoring has confirmed this issue was resolved.

Read the full incident report →

Major March 25, 2026

HR - Error when accessing Asset Register

Detected by Pingoru
Mar 25, 2026, 01:03 AM UTC
Resolved
Mar 25, 2026, 02:30 AM UTC
Duration
1h 26m
Affected: HR Software
Timeline · 3 updates
  1. investigating Mar 25, 2026, 01:03 AM UTC

    Our engineers are currently investigating the issue preventing customers from accessing the Asset Register. Thank you for your patience.

  2. identified Mar 25, 2026, 01:46 AM UTC

    Our engineers have identified the issue and are working on a fix.

  3. resolved Mar 25, 2026, 03:06 AM UTC

    This issue has been resolved. Thank you.

Read the full incident report →

Notice February 24, 2026

HR - Timesheet editing - erroring under certain scenarios.

Detected by Pingoru
Feb 24, 2026, 07:07 AM UTC
Resolved
Feb 24, 2026, 08:43 AM UTC
Duration
1h 35m
Affected: HR Software
Timeline · 4 updates
  1. investigating Feb 24, 2026, 07:07 AM UTC

    Some customers may receive an error when editing timesheets through the timesheet management page. Our engineers have identified the cause and a fix is expected within the hour. Thank you for your patience.

  2. investigating Feb 24, 2026, 08:16 AM UTC

    Our engineers are still in the process of deploying the fix. Apologies for the delay.

  3. investigating Feb 24, 2026, 08:43 AM UTC

    This issue has been resolved. Thank you.

  4. resolved Feb 24, 2026, 08:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 5, 2026

HR - Degraded Performance

Detected by Pingoru
Feb 05, 2026, 06:35 AM UTC
Resolved
Feb 05, 2026, 07:17 AM UTC
Duration
42m
Affected: HR Software
Timeline · 4 updates
  1. investigating Feb 05, 2026, 06:35 AM UTC

    Our engineers are investigating the cause of the HR platform slowness. Thank you for your patience.

  2. monitoring Feb 05, 2026, 07:00 AM UTC

    Our engineers have identified and resolved the issue and service is in the process of recovering. We are continuing to monitor.

  3. identified Feb 05, 2026, 07:08 AM UTC

    Our monitoring shows this issue has returned, investigations are continuing.

  4. resolved Feb 05, 2026, 07:17 AM UTC

    Our engineers have confirmed this issue is resolved. Thank you.

Read the full incident report →

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