EmploymentHero had 47 outages in the last 2 years totaling 531h 16m of downtime — averaging 1.9 incidents per month.
There were 47 EmploymentHero outages since September 30, 2024 totaling 531h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
We’re fixing an issue in the EH Work app that might cause a white screen or trouble switching orgs for some users on version 2.55.2. Thanks for your patience - things will be back to normal soon!
This incident has been resolved.
We are aware of an issue where in some cases, when a staff member submits a timesheet, the breaks associated with that timesheet are missing. More information will follow.
This incident has been resolved.
We're currently working to fix an issue where some shifts may not be appearing in the app. Thank you for your patience, we’ll have things back to normal soon
This incident has been resolved.
We’re aware of an incident currently impacting the HR platform. Some users are experiencing the following errors: 403 sync errors in employee files "Not authorised" messages when attempting to access rosters We are urgently investigating.
This incident has been resolved.
The payroll platform is currently experiencing degraded performance. Our engineers are investigating urgently. Thank you for your patience.
We are experiencing slowness but have seen things improve
The intermittent performance degradation, which affected pay run screen loading, has been mitigated. All services are operating normally.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing an outage impacting access to our website, due to a broader issue with Cloudflare - a third-party provider that supports our infrastructure. This may prevent you from accessing certain pages or features on our site. We're closely monitoring the situation and will provide updates as more information becomes available. Thank you for your patience and understanding - we’ll keep you updated here.
Cloudflare has now resolved the issue on their end, and our website is back online. We’ll continue to monitor things closely for the time being to ensure everything remains stable. Thanks so much for your patience while this was being worked through!
This incident has been resolved.
We are currently investigating this issue
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
Our team is aware of an issue with our marketing website. Investigations are ongoing. The current symptom is a 404 error PAGE NOT FOUND Updates to follow.
We are continuing to investigate this issue.
we reverted a plugin setting, and also rolled back some changes to our hosting
Our engineers are investigating an issue impacting EH HR to Payroll integration for a small number of customers. We apologise for the inconvenience.
Our engineers have identified the issue and are in the process of deploying a fix which we expect to complete in ~60 minutes. Thank you for your patience
This incident has now been resolved, thankyou for your patience whilst we looked into this
We are aware of an issue with file functionality for EH and EH Jobs, including accessing files. We are working on a fix and will update shortly.
Our engineers have identified the cause of this issue and are currently working on a resolution. Thank you for your patience.
This issue has been resolved. Thank you.
ATO submissions may be experiencing processing delays due to an issue with a downstream partner. Our engineers are currently working with this partner to resolve the issue and we expect submissions will be automatically processed upon resolution. We apologise for any inconvenience caused.
This issue has been resolved and ATO submissions are processing as expected. Any backlog of submissions during the issue are due to clear within the next 24 hours. Thank you.
The submissions backlog has successfully processed and this incident is now resolved. Thank you.
Our engineers are currently investigating an issue causing an error for some customers when issuing HR documents. This issue impacts basic editor (also known as the PDF editor) users only, advanced editor users are unaffected. We apologise for the inconvenience.
Our engineers have identified the issue and are currently deploying a fix. We will provide an update once deployment has completed.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently urgently investigating this issue
A fix has been implemented and the issue appears to be resolved. We will continue to monitor the results
This incident has been resolved.
The following services are currently unavailable: - HeroAI - SmartMatch searches - AI widgets (shoutout, AI candidate summary etc) Our engineers are investigating the issue. Thank you.
This issue has been resolved. Thank you for your patience.
We are aware that some EH HR reports are not working as intended. We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our engineers are currently investigating an issue preventing some customers from logging into Swag app. Note that this is only impacting fresh sessions, existing sessions are working as intended. Thank you for your patience
Our engineers are continuing their investigation into this issue.
Our engineers have identified the issue and are deploying a fix. We will provide an update once this has been deployed.
This incident has been mitigated and our engineers are continuing to monitor.
Our monitoring has confirmed this incident has been resolved. Thank you.
Our engineers are aware of reports of a small number of customers receiving an error when accessing the HR platform. Whilst we address the issue, impacted customers may access the platform using an alternate internet connection (for example their mobile hotspot) Thank you for your patience.
Our engineers have resolved this issue. Thank you.
Our engineers are currently investigating the issue preventing customers from accessing the Payroll platform. We apologise for the inconvenience
Our engineers are continuing to investigate this issue under the highest priority. Thank you for your patience.
Our engineers have identified the issue and are currently working on resolution. Thank you for your continued patience.
Whilst we have isolated root cause, our engineers are still working with a third party to resolve. We apologise for the ongoing inconvenience and will update this status in 30 minutes. Thank you for your patience.
We continue to investigate the issue and are working with upstream third-party providers to resolve. We apologise for the continued disruption.
Our engineers continue to work closely with the upstream provider. We will provide another update within 30 minutes. Thank you for your patience.
Our upstream provider has confirmed this issue has been resolved. We are seeing restoration of service for a large number of our customers and expect total restoration within the next 30 minutes. Thank you for your continued patience, this page will be updated in 30 minutes.
Continued monitoring has confirmed this issue has been resolved. Again, we would like to sincerely apologise for the extended disruption experienced this morning and appreciate your patience throughout.
Our engineers are investigating the cause of page loading issues when customers are attempting to login to the HR platform. As a workaround, customers can clear cache and cookies on their browser which will enable them to log in. Thank you for your patience.
Our engineers are continuing their investigation of the underlying cause of the login delays. A reminder that clearing your cache and cookies will resolve the issue. Thank you for your continued patience.
Our engineers have resolved this issue and will continue to monitor. Customers will be able to login following a page refresh. (Note: there is no longer a need to clear cache) Thank you for your patience.
Monitoring has confirmed this issue has now been resolved. We apologise for any inconvenience caused.
We are currently investigating an issue with RTI submissions
This incident has been resolved.