EmploymentHero incident

HR - 503 error when making a request to HR Open API.

Minor Resolved View vendor source →

EmploymentHero experienced a minor incident on December 16, 2025 affecting HR Software, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 10:21 PM UTC
Resolved
Dec 16, 2025, 11:52 PM UTC
Duration
1h 30m
Detected by Pingoru
Dec 16, 2025, 10:21 PM UTC

Affected components

HR Software

Update timeline

  1. investigating Dec 16, 2025, 10:21 PM UTC

    Our engineers are currently investigating the cause of the 503 error when making a request to the HR API. Thank you for your patience.

  2. investigating Dec 16, 2025, 11:10 PM UTC

    Our engineers are continuing to investigate this issue.

  3. identified Dec 16, 2025, 11:43 PM UTC

    Our engineers have identified the issue and are currently working on a resolution.

  4. resolved Dec 16, 2025, 11:52 PM UTC

    This issue has been resolved and the API is functioning as expected. Thank you.