EmploymentHero Outage History
EmploymentHero is up right nowPingoru has recorded 51 incidents for EmploymentHero: 31 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 59 of 720 (8%) |
| May 2026 | 2 | 30 of 744 (4%) |
| June 2026 | 7 | 35 of 720 (5%) |
| July 2026 | 2 | 21 of 744 (3%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 3 | 79 of 720 (11%) |
| October 2026 | 3 | 5 of 575 (1%) |
Incidents, newest first
Major October 14, 2026 Users are encountering an error message when submitting timesheets on the Employment Hero Work App 54m HR Software, Time & Attendance, Time & Attendance
Started Oct 14, 2026, 10:11 PM UTC· resolved Oct 14, 2026, 11:06 PM UTC
- investigating Oct 14, 2026, 10:11 PM UTC
We are aware of an issue affecting users submitting timesheets on the Employment Hero work app and are currently investigating. We will provide an update as soon as we have more information.
- identified Oct 14, 2026, 10:51 PM UTC
We have identified the cause of the issue affecting Timesheets on the EH Work app. Our team is working on a fix and we will update this page as we make progress.
- resolved Oct 14, 2026, 11:06 PM UTC
The issue affecting submitting timesheets on the EH work app has been resolved. If you are still experiencing problems, please contact our support team
Major October 13, 2026 Users are unable to access expense claims and management 1h 24m HR Software
Started Oct 13, 2026, 06:25 AM UTC· resolved Oct 13, 2026, 07:50 AM UTC
- investigating Oct 13, 2026, 06:25 AM UTC
We are aware of an issue with users accessing expense claims and expense management. We are investigating this issue.
- identified Oct 13, 2026, 07:30 AM UTC
We have identified the cause of the issue affecting users accessing expense claims and expense management. Our team is working on a fix and we will update this page as we make progress.
- monitoring Oct 13, 2026, 07:32 AM UTC
A fix has been deployed for the issue affecting users accessing expense claims and expense management. We are monitoring the situation to confirm full resolution and will update this page shortly.
- resolved Oct 13, 2026, 07:50 AM UTC
The issue affecting users accessing expense claims and expense management has been resolved. If you are still experiencing problems, please contact our support team
Minor October 6, 2026 Candidates are unable to view/open offer letters 3h 1m HR Software
Started Oct 06, 2026, 02:12 AM UTC· resolved Oct 06, 2026, 05:14 AM UTC
- investigating Oct 06, 2026, 02:12 AM UTC
We are aware of an issue affecting candidates ability to open/view offer letters and are currently investigating. We will provide an update as soon as we have more information.
- identified Oct 06, 2026, 02:54 AM UTC
We have identified the cause of the issue affecting viewing and opening offer letters. Our team is working on a fix and we will update this page as we make progress.
- monitoring Oct 06, 2026, 05:05 AM UTC
A fix has been deployed for the issue affecting viewing and opening offer letters. We are monitoring the situation to confirm full resolution and will update this page shortly.
- resolved Oct 06, 2026, 05:14 AM UTC
The issue affecting offer letters has been resolved. If you are still experiencing problems, please contact our support team.
Major September 11, 2026 HR Documents - Optional Clauses are not disappearing from finalised documents 6h 22m HR Software
Started Sep 11, 2026, 12:42 AM UTC· resolved Sep 11, 2026, 07:05 AM UTC
- identified Sep 11, 2026, 12:42 AM UTC
We are aware of an issue impacting generating HR documents, where Optional Clauses are not disappearing from finalised documents. We are investigating, and will update as soon as we have further information
- investigating Sep 11, 2026, 01:41 AM UTC
We are still investigating an issue affecting impacting generating HR documents and are currently investigating. We will provide an update as soon as we have more information.
- identified Sep 11, 2026, 04:27 AM UTC
We have identified the cause of the issue affecting HR documents and the option clauses. Our team is working on a fix and we will update this page as we make progress.
- resolved Sep 11, 2026, 07:05 AM UTC
The issue affecting HR documents has been resolved. If you are still experiencing problems, please contact our support team
Notice September 2, 2026 Problems related to Pay Runs 4h 37m Create Pay Run, Create Pay Run, Create Pay Run, Create Pay Run and 1 more
Started Sep 02, 2026, 02:00 AM UTC· resolved Sep 02, 2026, 06:37 AM UTC
- investigating Sep 02, 2026, 02:00 AM UTC
Hi there. We are currently experiencing an issue that prevents removing employees from a pay run. If you have tried deleting the pay run as a workaround, you may also be seeing an error with that. Our team is actively working on a fix and has already made progress. A resolution is being rolled out now and things should be back to normal soon. . We are aware of issues with not being able to remove employee from a pay run . Unable to delete pay run . Unable to finalise pay run . Unable to adjust leave
- monitoring Sep 02, 2026, 02:05 AM UTC
The issue has been fixed and we are now monitoring.
- resolved Sep 02, 2026, 06:37 AM UTC
This incident has been resolved. We apologise for any inconvenience caused.
Major September 1, 2026 Personnel CSV import errors 3d HR Software
Started Sep 01, 2026, 04:46 AM UTC· resolved Sep 04, 2026, 05:41 AM UTC
- identified Sep 01, 2026, 04:46 AM UTC
Employee CSV imports are temporarily unavailable due to an identified issue. We are working on a resolution now. Manual employee updates and existing platform data remain fully operational.
- identified Sep 01, 2026, 08:09 AM UTC
We have narrowed the cause to additional worksites fields during the import, avoid using this column during imports while we continue patch the issue.
- identified Sep 03, 2026, 04:45 AM UTC
We are continuing to work on a fix for the Personnel CSV import issue. In the meantime, please avoid using the additional worksites fields column during imports. We will provide another update once we have further progress to share.
- resolved Sep 04, 2026, 05:41 AM UTC
This incident has been resolved.
Major August 18, 2026 Managers/Admins not able to create timesheets on behalf of employees 1h 10m HR Software
Started Aug 18, 2026, 12:08 AM UTC· resolved Aug 18, 2026, 01:18 AM UTC
- investigating Aug 18, 2026, 12:08 AM UTC
We are currently investigating an issue that prevents Managers, Admins, and Owners from creating timesheets on behalf of their direct reports. Workaround: Direct employee timesheet creation remains fully operational. Employees can submit their own timesheets via web or the mobile app as normal. Our engineering team is actively working on a fix. We will post additional updates here as soon as new details are available.
- identified Aug 18, 2026, 12:45 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 18, 2026, 01:18 AM UTC
This incident has been resolved.
Major July 20, 2026 Pay Runs not loading employee data 2h 3m Create Pay Run, Create Pay Run, Create Pay Run, Create Pay Run and 1 more
Started Jul 20, 2026, 11:48 PM UTC· resolved Jul 21, 2026, 01:51 AM UTC
- investigating Jul 20, 2026, 11:48 PM UTC
We are aware of instances where employee data is not loading in the pay run and are looking into this as a matter of priority.
- identified Jul 21, 2026, 01:08 AM UTC
The businesses impacted are those where a leave category has been deleted but is still being referenced within a pay run (for example, where a leave request has been applied using that deleted leave category). As a temporary workaround, restoring the deleted leave category will allow the pay run to load successfully.
- identified Jul 21, 2026, 01:10 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 21, 2026, 01:51 AM UTC
This incident has been resolved.
Major July 1, 2026 Service disruption on onboarding step - Banking details (Australia HR and Payroll customers). 19h 2m HR Software
Started Jul 01, 2026, 05:04 AM UTC· resolved Jul 02, 2026, 12:07 AM UTC
- investigating Jul 01, 2026, 05:04 AM UTC
We are currently experiencing an issue affecting the onboarding workflows on Employment Hero. Initial findings show that it is limited to some organisations only. We have teams investigating the issue. We will provide updates as the situation progresses.
- identified Jul 01, 2026, 06:20 AM UTC
The team has found the cause of the issue and the developers are working on a update. In the meantime, if you encounter this issue, follow the steps below to resolve it temporarily. 1. Go into the employee file 2. Go to Pay & Compensation 3. Go to Pay Run details 4. Turn off "Synchronise with Payroll" 5. After the employee has completed their bank details, you can re-enable the sync with payroll.
- resolved Jul 02, 2026, 12:07 AM UTC
This incident has been resolved.
Minor June 23, 2026 We are currently experiencing an issue which is preventing users logging into payroll for the first time or signing into a new account. 18m Login, Login, Login, Login and 1 more
Started Jun 23, 2026, 07:44 AM UTC· resolved Jun 23, 2026, 08:02 AM UTC
- identified Jun 23, 2026, 07:44 AM UTC
The issue has been identified and we are currently working on a fix.
- identified Jun 23, 2026, 07:44 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 23, 2026, 08:02 AM UTC
This incident has been resolved and login is back to normal.
Major June 23, 2026 HR Platform showing 'Unauthorised Error' when attempting to access a number of settings. 2h 31m HR Software
Started Jun 23, 2026, 06:19 AM UTC· resolved Jun 23, 2026, 08:50 AM UTC
- investigating Jun 23, 2026, 06:19 AM UTC
Currently, users are unable to access the following settings: - Recruitment - My Notifications - Leave Allowance Templates - Work Types - Classifications - Employee File Workflows We are actively investigating this issue.
- identified Jun 23, 2026, 06:47 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 23, 2026, 08:50 AM UTC
This incident has been resolved.
Major June 18, 2026 Data points not syncing from HR to Payroll 6h 51m HR Software
Started Jun 18, 2026, 07:54 AM UTC· resolved Jun 18, 2026, 02:46 PM UTC
- investigating Jun 18, 2026, 07:54 AM UTC
We are currently investigating an issue where some data points are not syncing from HR to Payroll. This appears to be affecting customers connected to both Employment Hero Payroll and Xero.
- monitoring Jun 18, 2026, 09:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 02:46 PM UTC
This incident has been resolved.
Minor June 15, 2026 Degraded HR Platform Performance 1h 13m HR Software
Started Jun 15, 2026, 01:15 AM UTC· resolved Jun 15, 2026, 02:29 AM UTC
- investigating Jun 15, 2026, 01:15 AM UTC
We are currently investigating this issue.
- resolved Jun 15, 2026, 02:29 AM UTC
This incident has been resolved.
Minor June 2, 2026 HR - Performance Management responses not visible in web. 2h 8m HR Software
Started Jun 02, 2026, 04:29 AM UTC· resolved Jun 02, 2026, 06:37 AM UTC
- investigating Jun 02, 2026, 04:29 AM UTC
We are currently investigating an issue impacting published review responses which is causing reviewers, employees and admins to be unable to view published responses.
- identified Jun 02, 2026, 05:51 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 02, 2026, 06:37 AM UTC
This incident has been resolved.
Major June 1, 2026 HR - Platform slowness / intermittent error 500s 19h 35m HR Software
Started Jun 01, 2026, 04:22 AM UTC· resolved Jun 01, 2026, 11:58 PM UTC
- investigating Jun 01, 2026, 04:22 AM UTC
Our engineers are currently investigating the cause of the degraded platform performance. Thank you for your patience.
- investigating Jun 01, 2026, 04:49 AM UTC
Our engineers have identified the cause and are currently working on mitigation. Thank you.
- identified Jun 01, 2026, 05:19 AM UTC
Our engineers are continuing with their mitigation work. We apologise for the continued disruption.
- monitoring Jun 01, 2026, 05:43 AM UTC
Our engineers have mitigated the issue and are currently monitoring.
- resolved Jun 01, 2026, 11:58 PM UTC
After monitoring, this issue has been confirmed as resolved. Thank you
Minor June 1, 2026 HR - HR system notifications not sending 2h 52m HR Software
Started Jun 01, 2026, 01:30 AM UTC· resolved Jun 01, 2026, 04:22 AM UTC
- investigating Jun 01, 2026, 01:30 AM UTC
Our engineers are currently investigating an issue impacting HR platform notifications including: - Password resets - Invitations - Workflows - Payroll admin notifications We apologise for the inconvenience.
- investigating Jun 01, 2026, 03:56 AM UTC
The majority of the backlogged notifications have now processed, though customers may continue to experience a small delay whilst our engineers continue to address root cause. Thank you for your patience.
- resolved Jun 01, 2026, 04:22 AM UTC
This incident has been resolved.
Notice May 26, 2026 HR - Platform performance degraded. 45m HR Software
Started May 26, 2026, 05:31 AM UTC· resolved May 26, 2026, 06:17 AM UTC
- investigating May 26, 2026, 05:31 AM UTC
Our engineers are currently investigating the cause of degraded HR platform for some customers. Thank you for your patience.
- resolved May 26, 2026, 06:17 AM UTC
Our engineers have resolved the issue. Thank you.
Critical May 7, 2026 HR - Platform Outage 1d HR Software
Started May 07, 2026, 08:48 AM UTC· resolved May 08, 2026, 09:33 AM UTC
- investigating May 07, 2026, 08:48 AM UTC
We are currently investigating and issue with system performance across our platform. Our Engineers are investigating.
- identified May 07, 2026, 08:56 AM UTC
Issue identified, engineers are applying a fix
- identified May 07, 2026, 10:33 AM UTC
We are now experiencing a system outage and our engineers are working to rectify ASAP.
- identified May 07, 2026, 10:41 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 07, 2026, 12:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 09:33 AM UTC
This incident has been resolved. Thank you for your patience.
Minor April 29, 2026 Degraded Payroll Platform Performance 1d 21h Login, Login, Login, Login and 16 more
Started Apr 29, 2026, 06:47 AM UTC· resolved May 01, 2026, 04:25 AM UTC
- identified Apr 29, 2026, 06:47 AM UTC
We have identified an issue currently impacting the performance of our payroll platform. Users may experience significant slowness or general service degradation. Our technical team is investigating, and we will provide updates as they become available.
- investigating Apr 29, 2026, 07:55 AM UTC
We are aware of slow performance across the payroll platform. Users may experience significant slowness or general service degradation. Our technical team is investigating, and we will provide updates as they become available.
- investigating Apr 29, 2026, 09:39 PM UTC
We are continuing to investigate this issue.
- investigating Apr 29, 2026, 09:52 PM UTC
We are continuing to investigate this issue.
- investigating Apr 30, 2026, 02:31 AM UTC
We are continuing to investigate this issue.
- identified Apr 30, 2026, 03:54 AM UTC
We have found some likely causes and are working to address these as soon as possible.
- identified May 01, 2026, 02:24 AM UTC
We have implemented a fix for one identified issue and are seeing initial signs of recovery. Our team continues to investigate and address additional contributing factors to ensure full stability.
- monitoring May 01, 2026, 04:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 01, 2026, 04:25 AM UTC
This incident has been resolved.
Minor April 13, 2026 Payroll - A small number of NZ Pay runs stuck/not loading 3h 39m Create Pay Run, Finalise Pay Run
Started Apr 13, 2026, 03:34 AM UTC· resolved Apr 13, 2026, 07:14 AM UTC
- investigating Apr 13, 2026, 03:34 AM UTC
Our engineers are currently investigating an issue impacting pay runs for a small (less than 10) number of NZ customers. We will provide an update in 20 minutes. Thank you.
- investigating Apr 13, 2026, 03:53 AM UTC
Our engineers are still investigating the issue. Thank you for your patience.
- investigating Apr 13, 2026, 04:25 AM UTC
Our engineers are currently working on remediating the existing customers impacted but can confirm that no additional customers will be impacted by this issue.
- identified Apr 13, 2026, 04:32 AM UTC
Work is ongoing to remediate the currently impacted customers.
- resolved Apr 13, 2026, 07:14 AM UTC
This incident has been resolved.
Major April 7, 2026 HR > Payroll sync impacting expenses. 14h 2m HR Software
Started Apr 07, 2026, 07:28 AM UTC· resolved Apr 07, 2026, 09:31 PM UTC
- investigating Apr 07, 2026, 07:28 AM UTC
Our engineers are currently investigating an issue preventing the sync of timesheets between HR and EH payroll for some customers. Thank you for your patience.
- investigating Apr 07, 2026, 07:49 AM UTC
Our engineers are still working to identify the cause of this issue. Thank you.
- monitoring Apr 07, 2026, 08:19 AM UTC
This issue has been mitigated and is currently being monitored.
- resolved Apr 07, 2026, 09:31 PM UTC
Monitoring has confirmed this issue was resolved.
Major March 25, 2026 HR - Error when accessing Asset Register 1h 26m HR Software
Started Mar 25, 2026, 01:03 AM UTC· resolved Mar 25, 2026, 02:30 AM UTC
- investigating Mar 25, 2026, 01:03 AM UTC
Our engineers are currently investigating the issue preventing customers from accessing the Asset Register. Thank you for your patience.
- identified Mar 25, 2026, 01:46 AM UTC
Our engineers have identified the issue and are working on a fix.
- resolved Mar 25, 2026, 03:06 AM UTC
This issue has been resolved. Thank you.
Notice February 24, 2026 HR - Timesheet editing - erroring under certain scenarios. 1h 35m HR Software
Started Feb 24, 2026, 07:07 AM UTC· resolved Feb 24, 2026, 08:43 AM UTC
- investigating Feb 24, 2026, 07:07 AM UTC
Some customers may receive an error when editing timesheets through the timesheet management page. Our engineers have identified the cause and a fix is expected within the hour. Thank you for your patience.
- investigating Feb 24, 2026, 08:16 AM UTC
Our engineers are still in the process of deploying the fix. Apologies for the delay.
- investigating Feb 24, 2026, 08:43 AM UTC
This issue has been resolved. Thank you.
- resolved Feb 24, 2026, 08:43 AM UTC
This incident has been resolved.
Minor February 5, 2026 HR - Degraded Performance 42m HR Software
Started Feb 05, 2026, 06:35 AM UTC· resolved Feb 05, 2026, 07:17 AM UTC
- investigating Feb 05, 2026, 06:35 AM UTC
Our engineers are investigating the cause of the HR platform slowness. Thank you for your patience.
- monitoring Feb 05, 2026, 07:00 AM UTC
Our engineers have identified and resolved the issue and service is in the process of recovering. We are continuing to monitor.
- identified Feb 05, 2026, 07:08 AM UTC
Our monitoring shows this issue has returned, investigations are continuing.
- resolved Feb 05, 2026, 07:17 AM UTC
Our engineers have confirmed this issue is resolved. Thank you.
Minor January 19, 2026 HR - Errors when onboarding (NZ) 2h 49m HR Software
Started Jan 19, 2026, 01:57 AM UTC· resolved Jan 19, 2026, 04:46 AM UTC
- investigating Jan 19, 2026, 01:57 AM UTC
Our engineers are currently investigating reports of customers in NZ receiving an error when attempting to onboard Employees. Quick-Add & CSV imports are still available as an alternative. Thank you for your patience
- investigating Jan 19, 2026, 03:17 AM UTC
Our engineers have identified the underlying cause and are currently working on a fix. Thank you for your patience.
- resolved Jan 19, 2026, 04:46 AM UTC
This issue has been resolved. Thank you.