EmploymentHero incident
Payroll - Issues with SMS two-factor authentication code delivery.
Notice Vendor's status page →
Resolved after 1 hour 28 minutes, on October 20, 2025.
Our downstream provider is still experiencing this issue, thank you for your continued patience whilst we look into this
Update timeline
- identified Oct 20, 2025, 08:43 AM UTC
We are experiencing an issue preventing delivery of SMS two-factor authentication codes on our Payroll platform, due to an issue with a downstream provider. Thank you for your patience.
- identified Oct 20, 2025, 09:52 AM UTC
Our downstream provider is still experiencing this issue, thank you for your continued patience whilst we look into this
- resolved Oct 20, 2025, 10:12 AM UTC
This incident has been resolved, We thank you for your patience
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