EmploymentHero incident

Payroll - Issues with SMS two-factor authentication code delivery.

Notice Resolved View vendor source →

EmploymentHero experienced a notice incident on October 20, 2025, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:43 AM UTC
Resolved
Oct 20, 2025, 10:12 AM UTC
Duration
1h 28m
Detected by Pingoru
Oct 20, 2025, 08:43 AM UTC

Update timeline

  1. identified Oct 20, 2025, 08:43 AM UTC

    We are experiencing an issue preventing delivery of SMS two-factor authentication codes on our Payroll platform, due to an issue with a downstream provider. Thank you for your patience.

  2. identified Oct 20, 2025, 09:52 AM UTC

    Our downstream provider is still experiencing this issue, thank you for your continued patience whilst we look into this

  3. resolved Oct 20, 2025, 10:12 AM UTC

    This incident has been resolved, We thank you for your patience