EmploymentHero experienced a major incident on April 7, 2026 affecting HR Software, lasting 14h 2m. The incident has been resolved; the full update timeline is below.
Affected components
HR Software
Update timeline
- investigating Apr 07, 2026, 07:28 AM UTC
Our engineers are currently investigating an issue preventing the sync of timesheets between HR and EH payroll for some customers. Thank you for your patience.
- investigating Apr 07, 2026, 07:49 AM UTC
Our engineers are still working to identify the cause of this issue. Thank you.
- monitoring Apr 07, 2026, 08:19 AM UTC
This issue has been mitigated and is currently being monitored.
- resolved Apr 07, 2026, 09:31 PM UTC
Monitoring has confirmed this issue was resolved.