EmploymentHero incident
HR - Issues with SMS two-factor authentication code delivery.
Notice Vendor's status page →
Resolved after 2 hours 57 minutes, affecting HR Software, on October 15, 2025.
Our engineers have resolved this issue and all new 2FA code requests are processing as expected. We apologise for the inconvenience.
Affected components
HR Software
Update timeline
- investigating Oct 15, 2025, 04:49 AM UTC
We are experiencing an issue preventing delivery of SMS two-factor authentication codes on our HR platform, due to an issue with a downstream provider. Thank you for your patience.
- investigating Oct 15, 2025, 07:14 AM UTC
Our engineers are continuing to investigate this issue as a priority.
- resolved Oct 15, 2025, 07:47 AM UTC
Our engineers have resolved this issue and all new 2FA code requests are processing as expected. We apologise for the inconvenience.
Your product runs on more than EmploymentHero
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services