EmploymentHero incident

HR - Issues with SMS two-factor authentication code delivery.

Notice Resolved View vendor source →

EmploymentHero experienced a notice incident on October 15, 2025 affecting HR Software, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 04:49 AM UTC
Resolved
Oct 15, 2025, 07:47 AM UTC
Duration
2h 57m
Detected by Pingoru
Oct 15, 2025, 04:49 AM UTC

Affected components

HR Software

Update timeline

  1. investigating Oct 15, 2025, 04:49 AM UTC

    We are experiencing an issue preventing delivery of SMS two-factor authentication codes on our HR platform, due to an issue with a downstream provider. Thank you for your patience.

  2. investigating Oct 15, 2025, 07:14 AM UTC

    Our engineers are continuing to investigate this issue as a priority.

  3. resolved Oct 15, 2025, 07:47 AM UTC

    Our engineers have resolved this issue and all new 2FA code requests are processing as expected. We apologise for the inconvenience.