EmploymentHero incident

Payroll - A small number of NZ Pay runs stuck/not loading

Minor Resolved View vendor source →

EmploymentHero experienced a minor incident on April 13, 2026 affecting Create Pay Run and Finalise Pay Run, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 03:34 AM UTC
Resolved
Apr 13, 2026, 07:14 AM UTC
Duration
3h 39m
Detected by Pingoru
Apr 13, 2026, 03:34 AM UTC

Affected components

Create Pay RunFinalise Pay Run

Update timeline

  1. investigating Apr 13, 2026, 03:34 AM UTC

    Our engineers are currently investigating an issue impacting pay runs for a small (less than 10) number of NZ customers. We will provide an update in 20 minutes. Thank you.

  2. investigating Apr 13, 2026, 03:53 AM UTC

    Our engineers are still investigating the issue. Thank you for your patience.

  3. investigating Apr 13, 2026, 04:25 AM UTC

    Our engineers are currently working on remediating the existing customers impacted but can confirm that no additional customers will be impacted by this issue.

  4. identified Apr 13, 2026, 04:32 AM UTC

    Work is ongoing to remediate the currently impacted customers.

  5. resolved Apr 13, 2026, 07:14 AM UTC

    This incident has been resolved.