EmploymentHero incident
Payroll - A small number of NZ Pay runs stuck/not loading
Resolved after 3 hours 39 minutes, affecting Create Pay Run and Finalise Pay Run, on April 13, 2026.
Work is ongoing to remediate the currently impacted customers.
Affected components
Update timeline
- investigating Apr 13, 2026, 03:34 AM UTC
Our engineers are currently investigating an issue impacting pay runs for a small (less than 10) number of NZ customers. We will provide an update in 20 minutes. Thank you.
- investigating Apr 13, 2026, 03:53 AM UTC
Our engineers are still investigating the issue. Thank you for your patience.
- investigating Apr 13, 2026, 04:25 AM UTC
Our engineers are currently working on remediating the existing customers impacted but can confirm that no additional customers will be impacted by this issue.
- identified Apr 13, 2026, 04:32 AM UTC
Work is ongoing to remediate the currently impacted customers.
- resolved Apr 13, 2026, 07:14 AM UTC
This incident has been resolved.
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