EmploymentHero incident

Some Payruns getting stuck

Notice Resolved View vendor source →

EmploymentHero experienced a notice incident on December 12, 2025 affecting Create Pay Run and Finalise Pay Run, lasting 9h 55m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 11:48 AM UTC
Resolved
Dec 12, 2025, 09:43 PM UTC
Duration
9h 55m
Detected by Pingoru
Dec 12, 2025, 11:48 AM UTC

Affected components

Create Pay RunFinalise Pay Run

Update timeline

  1. investigating Dec 12, 2025, 11:48 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 12, 2025, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 12, 2025, 09:43 PM UTC

    This incident has been resolved.