EmploymentHero incident

Payroll NZ - Payday Employment information and Employee details files remain in queued

Major Resolved View vendor source →

EmploymentHero experienced a major incident on August 7, 2025, lasting 7h 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 11:58 PM UTC
Resolved
Aug 08, 2025, 07:23 AM UTC
Duration
7h 25m
Detected by Pingoru
Aug 07, 2025, 11:58 PM UTC

Update timeline

  1. investigating Aug 07, 2025, 11:58 PM UTC

    We are currently investigating an issue causing NZ Employment information and Employee details files to remain in "queued" rather than being successfully submitted. For any urgent filings whilst we investigate this issue, customers may manually submit these by switching their payroll file's IRD settings to manual, downloading the CSV and then uploading the CSV to their myIR. We apologise for the inconvenience and will provide an update within the hour. Thank you.

  2. investigating Aug 08, 2025, 12:59 AM UTC

    Our engineering team continue to investigate the cause of this issue.

  3. identified Aug 08, 2025, 03:05 AM UTC

    Our engineering team have identified the root cause and are currently working on a fix. Thank you for your patience.

  4. identified Aug 08, 2025, 07:18 AM UTC

    This incident has now been resolved. A small number of pay day filing submissions remain in a "queued" state and will attempt to process now that the underlying issue has been resolved. For any that remain in this state following the weekend, EH will contact customers directly with instructions to remediate. Thank you for your patience.

  5. resolved Aug 08, 2025, 07:23 AM UTC

    This incident has been resolved.