EmploymentHero incident

HR - Errors when onboarding (NZ)

Resolved after 2 hours 49 minutes, affecting HR Software, on January 19, 2026.

investigating Jan 19, 2026, 03:17 AM UTC

Our engineers have identified the underlying cause and are currently working on a fix. Thank you for your patience.

Started
Jan 19, 2026, 01:57 AM UTC
Resolved
Jan 19, 2026, 04:46 AM UTC
Duration
2h 49m
Detected by Pingoru
Jan 19, 2026, 01:57 AM UTC

Affected components

HR Software

Update timeline

  1. investigating Jan 19, 2026, 01:57 AM UTC

    Our engineers are currently investigating reports of customers in NZ receiving an error when attempting to onboard Employees. Quick-Add & CSV imports are still available as an alternative. Thank you for your patience

  2. investigating Jan 19, 2026, 03:17 AM UTC

    Our engineers have identified the underlying cause and are currently working on a fix. Thank you for your patience.

  3. resolved Jan 19, 2026, 04:46 AM UTC

    This issue has been resolved. Thank you.

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