EmploymentHero experienced a minor incident on January 19, 2026 affecting HR Software, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
HR Software
Update timeline
- investigating Jan 19, 2026, 01:57 AM UTC
Our engineers are currently investigating reports of customers in NZ receiving an error when attempting to onboard Employees. Quick-Add & CSV imports are still available as an alternative. Thank you for your patience
- investigating Jan 19, 2026, 03:17 AM UTC
Our engineers have identified the underlying cause and are currently working on a fix. Thank you for your patience.
- resolved Jan 19, 2026, 04:46 AM UTC
This issue has been resolved. Thank you.