EmploymentHero incident

Degraded Payroll Platform Performance

Minor Resolved View vendor source →
Started
Apr 29, 2026, 06:47 AM UTC
Resolved
May 01, 2026, 04:25 AM UTC
Duration
1d 21h
Detected by Pingoru
Apr 29, 2026, 06:47 AM UTC

Affected components

LoginLoginLoginLoginLoginCreate Pay RunCreate Pay RunCreate Pay RunCreate Pay RunCreate Pay RunFinalise Pay RunFinalise Pay RunFinalise Pay RunFinalise Pay RunFinalise Pay RunCreate EmployeeCreate EmployeeCreate EmployeeCreate EmployeeCreate Employee

Update timeline

  1. identified Apr 29, 2026, 06:47 AM UTC

    We have identified an issue currently impacting the performance of our payroll platform. Users may experience significant slowness or general service degradation. Our technical team is investigating, and we will provide updates as they become available.

  2. investigating Apr 29, 2026, 07:55 AM UTC

    We are aware of slow performance across the payroll platform. Users may experience significant slowness or general service degradation. Our technical team is investigating, and we will provide updates as they become available.

  3. investigating Apr 29, 2026, 09:39 PM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 29, 2026, 09:52 PM UTC

    We are continuing to investigate this issue.

  5. investigating Apr 30, 2026, 02:31 AM UTC

    We are continuing to investigate this issue.

  6. identified Apr 30, 2026, 03:54 AM UTC

    We have found some likely causes and are working to address these as soon as possible.

  7. identified May 01, 2026, 02:24 AM UTC

    We have implemented a fix for one identified issue and are seeing initial signs of recovery. Our team continues to investigate and address additional contributing factors to ensure full stability.

  8. monitoring May 01, 2026, 04:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved May 01, 2026, 04:25 AM UTC

    This incident has been resolved.

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