EmploymentHero had 35 outages in the last 2 years totaling 250h 19m of downtime — averaging 1.4 incidents per month.
There were 35 EmploymentHero outages since June 6, 2025 totaling 250h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our engineers are currently investigating the cause of degraded HR platform for some customers. Thank you for your patience.
Our engineers have resolved the issue. Thank you.
We are currently investigating and issue with system performance across our platform. Our Engineers are investigating.
Issue identified, engineers are applying a fix
We are now experiencing a system outage and our engineers are working to rectify ASAP.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Thank you for your patience.
Our engineers are currently investigating an issue impacting pay runs for a small (less than 10) number of NZ customers. We will provide an update in 20 minutes. Thank you.
Our engineers are still investigating the issue. Thank you for your patience.
Our engineers are currently working on remediating the existing customers impacted but can confirm that no additional customers will be impacted by this issue.
Work is ongoing to remediate the currently impacted customers.
This incident has been resolved.
Our engineers are currently investigating an issue preventing the sync of timesheets between HR and EH payroll for some customers. Thank you for your patience.
Our engineers are still working to identify the cause of this issue. Thank you.
This issue has been mitigated and is currently being monitored.
Monitoring has confirmed this issue was resolved.
Our engineers are currently investigating the issue preventing customers from accessing the Asset Register. Thank you for your patience.
Our engineers have identified the issue and are working on a fix.
This issue has been resolved. Thank you.
Some customers may receive an error when editing timesheets through the timesheet management page. Our engineers have identified the cause and a fix is expected within the hour. Thank you for your patience.
Our engineers are still in the process of deploying the fix. Apologies for the delay.
This issue has been resolved. Thank you.
This incident has been resolved.
Our engineers are investigating the cause of the HR platform slowness. Thank you for your patience.
Our engineers have identified and resolved the issue and service is in the process of recovering. We are continuing to monitor.
Our monitoring shows this issue has returned, investigations are continuing.
Our engineers have confirmed this issue is resolved. Thank you.
Our engineers are currently investigating reports of customers in NZ receiving an error when attempting to onboard Employees. Quick-Add & CSV imports are still available as an alternative. Thank you for your patience
Our engineers have identified the underlying cause and are currently working on a fix. Thank you for your patience.
This issue has been resolved. Thank you.
We are urgently investigating this issue
We are currently investigating this issue. This is impacting some users who are accessing the Time Off page in HR. In the interim all leave can still be submitted and approved via the "My time off page" and via the EH mobile app
This incident has been resolved.
Our engineers are currently investigating the cause of the 503 error when making a request to the HR API. Thank you for your patience.
Our engineers are continuing to investigate this issue.
Our engineers have identified the issue and are currently working on a resolution.
This issue has been resolved and the API is functioning as expected. Thank you.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are urgently investigating this issue
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our engineers are currently investigating reports of errors when submitting STP reports. Thank you.
This issue has been resolved. Customers who received the error can retry and their submission will successfully complete. Thank you.
Our engineers are currently investigating an issue causing the Hero Time Clock app to hang at the loading screen for kiosk users. Thank you for your patience.
Our engineers have identified the root cause and are currently working to resolve.
This incident has been resolved. Thank you.
We are experiencing an issue preventing delivery of SMS two-factor authentication codes on our Payroll platform, due to an issue with a downstream provider. Thank you for your patience.
Our downstream provider is still experiencing this issue, thank you for your continued patience whilst we look into this
This incident has been resolved, We thank you for your patience
We are experiencing an issue preventing delivery of SMS two-factor authentication codes on our HR platform, due to an issue with a downstream provider. Thank you for your patience.
Our engineers are continuing to investigate this issue as a priority.
Our engineers have resolved this issue and all new 2FA code requests are processing as expected. We apologise for the inconvenience.
Our engineers are currently investigating the degraded performance on the Payroll platform. Thank you for your patience.
Our engineers have resolved the issue. Thank you.
Our engineers are currently investigating reports of degraded performance on the payroll platform. Thank you for your patience.
Our engineers are continuing to investigate the cause of the degraded performance.
This incident has been resolved. Thank you.
We are currently investigating an issue causing NZ Employment information and Employee details files to remain in "queued" rather than being successfully submitted. For any urgent filings whilst we investigate this issue, customers may manually submit these by switching their payroll file's IRD settings to manual, downloading the CSV and then uploading the CSV to their myIR. We apologise for the inconvenience and will provide an update within the hour. Thank you.
Our engineering team continue to investigate the cause of this issue.
Our engineering team have identified the root cause and are currently working on a fix. Thank you for your patience.
This incident has now been resolved. A small number of pay day filing submissions remain in a "queued" state and will attempt to process now that the underlying issue has been resolved. For any that remain in this state following the weekend, EH will contact customers directly with instructions to remediate. Thank you for your patience.
This incident has been resolved.
We have recognised an issue with the clock in and out feature on the EH Work App.
This incident has been resolved
Apologies for the inconvenience caused Some users on Android may see layout issues or have trouble tapping the Submit button. We're working on a fix and will share an update soon.
This has been resolved. Thank you for your patience.
We are currently investigating an issue where some users may be experiencing issues when downloading reports
This incident has been resolved.
We are currently investigating an intermittent issue within payruns. At the moment, creating, deleting or modifying pay runs can fail. An update will follow shortly.
The database issues causing these problems appear to be resolved. We are now in a monitoring phase.
This incident has been resolved.
We have identified an issue with uploading of Certifications in the HR platform. We are aware of this issue and are working on a fix.
The certifications incident is now back to normal and is fully operational.