EmploymentHero incident

Intermittent issues with Payrun performance.

Notice Resolved View vendor source →

EmploymentHero experienced a notice incident on July 9, 2025 affecting Create Pay Run and Finalise Pay Run, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2025, 05:43 AM UTC
Resolved
Jul 10, 2025, 07:10 AM UTC
Duration
1d 1h
Detected by Pingoru
Jul 09, 2025, 05:43 AM UTC

Affected components

Create Pay RunFinalise Pay Run

Update timeline

  1. investigating Jul 09, 2025, 05:43 AM UTC

    We are currently investigating an intermittent issue within payruns. At the moment, creating, deleting or modifying pay runs can fail. An update will follow shortly.

  2. monitoring Jul 09, 2025, 05:51 AM UTC

    The database issues causing these problems appear to be resolved. We are now in a monitoring phase.

  3. resolved Jul 10, 2025, 07:10 AM UTC

    This incident has been resolved.