EmploymentHero Outage History

EmploymentHero is up right now

EmploymentHero had 47 outages in the last 2 years totaling 252h 1m of downtime — averaging 1.9 incidents per month.

There were 47 EmploymentHero outages since September 30, 2024 totaling 252h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.employmenthero.com

Critical May 7, 2026

HR - Platform Outage

Detected by Pingoru
May 07, 2026, 08:48 AM UTC
Resolved
May 08, 2026, 09:33 AM UTC
Duration
1d
Affected: HR Software
Timeline · 6 updates
  1. investigating May 07, 2026, 08:48 AM UTC

    We are currently investigating and issue with system performance across our platform. Our Engineers are investigating.

  2. identified May 07, 2026, 08:56 AM UTC

    Issue identified, engineers are applying a fix

  3. identified May 07, 2026, 10:33 AM UTC

    We are now experiencing a system outage and our engineers are working to rectify ASAP.

  4. identified May 07, 2026, 10:41 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 07, 2026, 12:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 08, 2026, 09:33 AM UTC

    This incident has been resolved. Thank you for your patience.

Read the full incident report →

Minor April 29, 2026

Degraded Payroll Platform Performance

Detected by Pingoru
Apr 29, 2026, 06:47 AM UTC
Resolved
May 01, 2026, 04:25 AM UTC
Duration
1d 21h
Affected: LoginLoginLoginLoginLoginCreate Pay RunCreate Pay RunCreate Pay RunCreate Pay RunCreate Pay RunFinalise Pay RunFinalise Pay RunFinalise Pay RunFinalise Pay RunFinalise Pay RunCreate EmployeeCreate EmployeeCreate EmployeeCreate EmployeeCreate Employee
Timeline · 9 updates

Read the full incident report →

Minor April 13, 2026

Payroll - A small number of NZ Pay runs stuck/not loading

Detected by Pingoru
Apr 13, 2026, 03:34 AM UTC
Resolved
Apr 13, 2026, 07:14 AM UTC
Duration
3h 39m
Affected: Create Pay RunFinalise Pay Run
Timeline · 5 updates
  1. investigating Apr 13, 2026, 03:34 AM UTC

    Our engineers are currently investigating an issue impacting pay runs for a small (less than 10) number of NZ customers. We will provide an update in 20 minutes. Thank you.

  2. investigating Apr 13, 2026, 03:53 AM UTC

    Our engineers are still investigating the issue. Thank you for your patience.

  3. investigating Apr 13, 2026, 04:25 AM UTC

    Our engineers are currently working on remediating the existing customers impacted but can confirm that no additional customers will be impacted by this issue.

  4. identified Apr 13, 2026, 04:32 AM UTC

    Work is ongoing to remediate the currently impacted customers.

  5. resolved Apr 13, 2026, 07:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 7, 2026

HR > Payroll sync impacting expenses.

Detected by Pingoru
Apr 07, 2026, 07:28 AM UTC
Resolved
Apr 07, 2026, 09:31 PM UTC
Duration
14h 2m
Affected: HR Software
Timeline · 4 updates
  1. investigating Apr 07, 2026, 07:28 AM UTC

    Our engineers are currently investigating an issue preventing the sync of timesheets between HR and EH payroll for some customers. Thank you for your patience.

  2. investigating Apr 07, 2026, 07:49 AM UTC

    Our engineers are still working to identify the cause of this issue. Thank you.

  3. monitoring Apr 07, 2026, 08:19 AM UTC

    This issue has been mitigated and is currently being monitored.

  4. resolved Apr 07, 2026, 09:31 PM UTC

    Monitoring has confirmed this issue was resolved.

Read the full incident report →

Major March 25, 2026

HR - Error when accessing Asset Register

Detected by Pingoru
Mar 25, 2026, 01:03 AM UTC
Resolved
Mar 25, 2026, 02:30 AM UTC
Duration
1h 26m
Affected: HR Software
Timeline · 3 updates
  1. investigating Mar 25, 2026, 01:03 AM UTC

    Our engineers are currently investigating the issue preventing customers from accessing the Asset Register. Thank you for your patience.

  2. identified Mar 25, 2026, 01:46 AM UTC

    Our engineers have identified the issue and are working on a fix.

  3. resolved Mar 25, 2026, 03:06 AM UTC

    This issue has been resolved. Thank you.

Read the full incident report →

Notice February 24, 2026

HR - Timesheet editing - erroring under certain scenarios.

Detected by Pingoru
Feb 24, 2026, 07:07 AM UTC
Resolved
Feb 24, 2026, 08:43 AM UTC
Duration
1h 35m
Affected: HR Software
Timeline · 4 updates
  1. investigating Feb 24, 2026, 07:07 AM UTC

    Some customers may receive an error when editing timesheets through the timesheet management page. Our engineers have identified the cause and a fix is expected within the hour. Thank you for your patience.

  2. investigating Feb 24, 2026, 08:16 AM UTC

    Our engineers are still in the process of deploying the fix. Apologies for the delay.

  3. investigating Feb 24, 2026, 08:43 AM UTC

    This issue has been resolved. Thank you.

  4. resolved Feb 24, 2026, 08:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 5, 2026

HR - Degraded Performance

Detected by Pingoru
Feb 05, 2026, 06:35 AM UTC
Resolved
Feb 05, 2026, 07:17 AM UTC
Duration
42m
Affected: HR Software
Timeline · 4 updates
  1. investigating Feb 05, 2026, 06:35 AM UTC

    Our engineers are investigating the cause of the HR platform slowness. Thank you for your patience.

  2. monitoring Feb 05, 2026, 07:00 AM UTC

    Our engineers have identified and resolved the issue and service is in the process of recovering. We are continuing to monitor.

  3. identified Feb 05, 2026, 07:08 AM UTC

    Our monitoring shows this issue has returned, investigations are continuing.

  4. resolved Feb 05, 2026, 07:17 AM UTC

    Our engineers have confirmed this issue is resolved. Thank you.

Read the full incident report →

Minor January 19, 2026

HR - Errors when onboarding (NZ)

Detected by Pingoru
Jan 19, 2026, 01:57 AM UTC
Resolved
Jan 19, 2026, 04:46 AM UTC
Duration
2h 49m
Affected: HR Software
Timeline · 3 updates
  1. investigating Jan 19, 2026, 01:57 AM UTC

    Our engineers are currently investigating reports of customers in NZ receiving an error when attempting to onboard Employees. Quick-Add & CSV imports are still available as an alternative. Thank you for your patience

  2. investigating Jan 19, 2026, 03:17 AM UTC

    Our engineers have identified the underlying cause and are currently working on a fix. Thank you for your patience.

  3. resolved Jan 19, 2026, 04:46 AM UTC

    This issue has been resolved. Thank you.

Read the full incident report →

Major January 14, 2026

HR - Time off page is currently not loading

Detected by Pingoru
Jan 14, 2026, 02:40 PM UTC
Resolved
Jan 14, 2026, 05:02 PM UTC
Duration
2h 21m
Affected: HR Software
Timeline · 3 updates
  1. investigating Jan 14, 2026, 02:40 PM UTC

    We are urgently investigating this issue

  2. investigating Jan 14, 2026, 02:49 PM UTC

    We are currently investigating this issue. This is impacting some users who are accessing the Time Off page in HR. In the interim all leave can still be submitted and approved via the "My time off page" and via the EH mobile app

  3. resolved Jan 14, 2026, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 16, 2025

HR - 503 error when making a request to HR Open API.

Detected by Pingoru
Dec 16, 2025, 10:21 PM UTC
Resolved
Dec 16, 2025, 11:52 PM UTC
Duration
1h 30m
Affected: HR Software
Timeline · 4 updates
  1. investigating Dec 16, 2025, 10:21 PM UTC

    Our engineers are currently investigating the cause of the 503 error when making a request to the HR API. Thank you for your patience.

  2. investigating Dec 16, 2025, 11:10 PM UTC

    Our engineers are continuing to investigate this issue.

  3. identified Dec 16, 2025, 11:43 PM UTC

    Our engineers have identified the issue and are currently working on a resolution.

  4. resolved Dec 16, 2025, 11:52 PM UTC

    This issue has been resolved and the API is functioning as expected. Thank you.

Read the full incident report →

Notice December 12, 2025

Some Payruns getting stuck

Detected by Pingoru
Dec 12, 2025, 11:48 AM UTC
Resolved
Dec 12, 2025, 09:43 PM UTC
Duration
9h 55m
Affected: Create Pay RunFinalise Pay Run
Timeline · 3 updates
  1. investigating Dec 12, 2025, 11:48 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 12, 2025, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 12, 2025, 09:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 4, 2025

HR - Side bar navigation

Detected by Pingoru
Dec 04, 2025, 12:03 PM UTC
Resolved
Dec 04, 2025, 05:22 PM UTC
Duration
5h 19m
Affected: HR Software
Timeline · 4 updates
  1. investigating Dec 04, 2025, 12:03 PM UTC

    We are urgently investigating this issue

  2. identified Dec 04, 2025, 02:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 04, 2025, 03:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 04, 2025, 05:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 4, 2025

Payroll - STP report submission error.

Detected by Pingoru
Dec 04, 2025, 12:36 AM UTC
Resolved
Dec 04, 2025, 12:46 AM UTC
Duration
10m
Timeline · 2 updates
  1. investigating Dec 04, 2025, 12:36 AM UTC

    Our engineers are currently investigating reports of errors when submitting STP reports. Thank you.

  2. resolved Dec 04, 2025, 12:46 AM UTC

    This issue has been resolved. Customers who received the error can retry and their submission will successfully complete. Thank you.

Read the full incident report →

Minor November 12, 2025

HR - Hero Time Clock App

Detected by Pingoru
Nov 12, 2025, 08:00 AM UTC
Resolved
Nov 12, 2025, 08:45 AM UTC
Duration
44m
Affected: HR Software
Timeline · 3 updates
  1. investigating Nov 12, 2025, 08:24 AM UTC

    Our engineers are currently investigating an issue causing the Hero Time Clock app to hang at the loading screen for kiosk users. Thank you for your patience.

  2. identified Nov 12, 2025, 08:25 AM UTC

    Our engineers have identified the root cause and are currently working to resolve.

  3. resolved Nov 12, 2025, 08:45 AM UTC

    This incident has been resolved. Thank you.

Read the full incident report →

Notice October 20, 2025

Payroll - Issues with SMS two-factor authentication code delivery.

Detected by Pingoru
Oct 20, 2025, 08:43 AM UTC
Resolved
Oct 20, 2025, 10:12 AM UTC
Duration
1h 28m
Timeline · 3 updates
  1. identified Oct 20, 2025, 08:43 AM UTC

    We are experiencing an issue preventing delivery of SMS two-factor authentication codes on our Payroll platform, due to an issue with a downstream provider. Thank you for your patience.

  2. identified Oct 20, 2025, 09:52 AM UTC

    Our downstream provider is still experiencing this issue, thank you for your continued patience whilst we look into this

  3. resolved Oct 20, 2025, 10:12 AM UTC

    This incident has been resolved, We thank you for your patience

Read the full incident report →

Notice October 15, 2025

HR - Issues with SMS two-factor authentication code delivery.

Detected by Pingoru
Oct 15, 2025, 04:49 AM UTC
Resolved
Oct 15, 2025, 07:47 AM UTC
Duration
2h 57m
Affected: HR Software
Timeline · 3 updates
  1. investigating Oct 15, 2025, 04:49 AM UTC

    We are experiencing an issue preventing delivery of SMS two-factor authentication codes on our HR platform, due to an issue with a downstream provider. Thank you for your patience.

  2. investigating Oct 15, 2025, 07:14 AM UTC

    Our engineers are continuing to investigate this issue as a priority.

  3. resolved Oct 15, 2025, 07:47 AM UTC

    Our engineers have resolved this issue and all new 2FA code requests are processing as expected. We apologise for the inconvenience.

Read the full incident report →

Notice October 2, 2025

Payroll - Degraded Performance

Detected by Pingoru
Oct 02, 2025, 11:15 PM UTC
Resolved
Oct 02, 2025, 11:35 PM UTC
Duration
19m
Timeline · 2 updates
  1. investigating Oct 02, 2025, 11:15 PM UTC

    Our engineers are currently investigating the degraded performance on the Payroll platform. Thank you for your patience.

  2. resolved Oct 02, 2025, 11:35 PM UTC

    Our engineers have resolved the issue. Thank you.

Read the full incident report →

Minor September 22, 2025

Payroll - Platform Slowness

Detected by Pingoru
Sep 22, 2025, 02:22 AM UTC
Resolved
Sep 22, 2025, 06:00 AM UTC
Duration
3h 37m
Timeline · 3 updates
  1. investigating Sep 22, 2025, 02:22 AM UTC

    Our engineers are currently investigating reports of degraded performance on the payroll platform. Thank you for your patience.

  2. investigating Sep 22, 2025, 04:01 AM UTC

    Our engineers are continuing to investigate the cause of the degraded performance.

  3. resolved Sep 22, 2025, 08:29 AM UTC

    This incident has been resolved. Thank you.

Read the full incident report →

Major August 7, 2025

Payroll NZ - Payday Employment information and Employee details files remain in queued

Detected by Pingoru
Aug 07, 2025, 11:58 PM UTC
Resolved
Aug 08, 2025, 07:23 AM UTC
Duration
7h 25m
Timeline · 5 updates
  1. investigating Aug 07, 2025, 11:58 PM UTC

    We are currently investigating an issue causing NZ Employment information and Employee details files to remain in "queued" rather than being successfully submitted. For any urgent filings whilst we investigate this issue, customers may manually submit these by switching their payroll file's IRD settings to manual, downloading the CSV and then uploading the CSV to their myIR. We apologise for the inconvenience and will provide an update within the hour. Thank you.

  2. investigating Aug 08, 2025, 12:59 AM UTC

    Our engineering team continue to investigate the cause of this issue.

  3. identified Aug 08, 2025, 03:05 AM UTC

    Our engineering team have identified the root cause and are currently working on a fix. Thank you for your patience.

  4. identified Aug 08, 2025, 07:18 AM UTC

    This incident has now been resolved. A small number of pay day filing submissions remain in a "queued" state and will attempt to process now that the underlying issue has been resolved. For any that remain in this state following the weekend, EH will contact customers directly with instructions to remediate. Thank you for your patience.

  5. resolved Aug 08, 2025, 07:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 31, 2025

EH Work App - Clock In and Out Outage

Detected by Pingoru
Jul 31, 2025, 06:15 AM UTC
Resolved
Jul 31, 2025, 07:06 AM UTC
Duration
51m
Affected: HR Software
Timeline · 2 updates
  1. identified Jul 31, 2025, 06:15 AM UTC

    We have recognised an issue with the clock in and out feature on the EH Work App.

  2. resolved Jul 31, 2025, 07:06 AM UTC

    This incident has been resolved

Read the full incident report →

Major July 30, 2025

Missing buttons on Android

Detected by Pingoru
Jul 30, 2025, 07:05 AM UTC
Resolved
Aug 01, 2025, 12:08 AM UTC
Duration
1d 17h
Affected: HR Software
Timeline · 2 updates
  1. identified Jul 30, 2025, 07:05 AM UTC

    Apologies for the inconvenience caused Some users on Android may see layout issues or have trouble tapping the Submit button. We're working on a fix and will share an update soon.

  2. resolved Aug 01, 2025, 12:08 AM UTC

    This has been resolved. Thank you for your patience.

Read the full incident report →

Minor July 15, 2025

Report Packs

Detected by Pingoru
Jul 15, 2025, 11:29 AM UTC
Resolved
Jul 15, 2025, 11:55 AM UTC
Duration
26m
Affected: Finalise Pay Run
Timeline · 2 updates
  1. investigating Jul 15, 2025, 11:29 AM UTC

    We are currently investigating an issue where some users may be experiencing issues when downloading reports

  2. resolved Jul 15, 2025, 11:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 9, 2025

Intermittent issues with Payrun performance.

Detected by Pingoru
Jul 09, 2025, 05:43 AM UTC
Resolved
Jul 10, 2025, 07:10 AM UTC
Duration
1d 1h
Affected: Create Pay RunFinalise Pay Run
Timeline · 3 updates
  1. investigating Jul 09, 2025, 05:43 AM UTC

    We are currently investigating an intermittent issue within payruns. At the moment, creating, deleting or modifying pay runs can fail. An update will follow shortly.

  2. monitoring Jul 09, 2025, 05:51 AM UTC

    The database issues causing these problems appear to be resolved. We are now in a monitoring phase.

  3. resolved Jul 10, 2025, 07:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 7, 2025

Certifications Upload Error

Detected by Pingoru
Jul 07, 2025, 12:15 AM UTC
Resolved
Jul 09, 2025, 03:32 AM UTC
Duration
2d 3h
Affected: HR Software
Timeline · 2 updates
  1. identified Jul 07, 2025, 12:15 AM UTC

    We have identified an issue with uploading of Certifications in the HR platform. We are aware of this issue and are working on a fix.

  2. resolved Jul 09, 2025, 03:32 AM UTC

    The certifications incident is now back to normal and is fully operational.

Read the full incident report →

Notice July 3, 2025

Planned Outage

Detected by Pingoru
Jul 03, 2025, 09:10 AM UTC
Resolved
Jul 03, 2025, 11:38 AM UTC
Duration
2h 27m
Affected: HR Software
Timeline · 2 updates
  1. identified Jul 03, 2025, 09:10 AM UTC

    Unfortunately we will need to undertake a small period of unscheduled maintenance at 9pm AEST/12pm GMT+1 affecting our Jobs Board and Applicant Tracking system products (including our Mobile career Pillar and Jobs App). We anticipate this will take no longer than ten minutes and apologise for any inconvenience.

  2. resolved Jul 03, 2025, 11:38 AM UTC

    Our systems are now operating as expected after the unscheduled maintenance. We thank you for your patience and understanding.

Read the full incident report →