CompanyCam Outage History
CompanyCam is up right nowPingoru has recorded 52 incidents for CompanyCam: 38 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 25 of 720 (4%) |
| May 2026 | 4 | 126 of 744 (17%) |
| June 2026 | 4 | 9 of 720 (1%) |
| July 2026 | 8 | 19 of 744 (3%) |
| August 2026 | 3 | 3 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 2 | 2 of 592 (0%) |
Incidents, newest first
Minor April 2, 2026 App freeze when zooming in on a photo 1h 37m Mobile App
Started Apr 02, 2026, 02:28 PM UTC· resolved Apr 02, 2026, 04:05 PM UTC
- investigating Apr 02, 2026, 02:28 PM UTC
Our app is freezing when zooming in on a photo. Potentially impacting 1% of users on iOS (v10.0.14). We are investigating. If your app freezes, please restart the app (close, open it). Avoid zooming in on photos.
- identified Apr 02, 2026, 02:37 PM UTC
Root cause identified. The Team is testing a fix. We are aiming to do an over-the-air update. Update will apply on application start.
- monitoring Apr 02, 2026, 03:43 PM UTC
Over-the-air fix has been released. Restart the app with a good network connection in order to receive the update. We are monitoring the situation to verify that the update is being applied successfully.
- resolved Apr 02, 2026, 04:05 PM UTC
Over-the-air updates are being applied successfully. Restart the app with a good network connection in order to receive the update if your app is freezing when zooming in on a photo.
Minor March 26, 2026 DB CPU utilization is high –
Started Mar 26, 2026, 06:00 PM UTC· resolved Mar 26, 2026, 06:00 PM UTC
- resolved Mar 26, 2026, 07:41 PM UTC
Elevated database CPU load on the writer DB caused degraded performance across the platform. Users may have experienced slow page loads, delayed uploads, and request timeouts.
Critical March 5, 2026 Project Feed is showing an empty state on the mobile app 2d 2h Mobile App
Started Mar 05, 2026, 03:17 PM UTC· resolved Mar 07, 2026, 05:31 PM UTC
- investigating Mar 05, 2026, 03:17 PM UTC
Some customers are experiencing an empty state on the mobile Project feed on 10.06. We are currently investigating this issue and will provide updates as we know more.
- investigating Mar 05, 2026, 04:17 PM UTC
We have identified an issue affecting login for some users of the mobile app. This is related to an incident with one of our third-party providers that is impacting part of the login process. The issue is intermittent, and our team is actively monitoring and investigating.
- investigating Mar 05, 2026, 04:19 PM UTC
We have identified an issue affecting login for some users of the mobile app. This is related to an incident with one of our third-party providers that is impacting part of the login process. The issue is intermittent, and our team is actively monitoring and investigating.
- identified Mar 05, 2026, 06:55 PM UTC
The cause of the issue has been identified, and we are working on implementing a fix. We will continue to provide updates as we progress!
- monitoring Mar 05, 2026, 09:15 PM UTC
Fixes addressing the Project feed and app data issues in version 10.0.06 have been deployed. Users who were impacted may have been logged out as part of the resolution. The sign-in flow has been restored. If you previously experienced difficulty logging in, please try again.
- monitoring Mar 05, 2026, 10:27 PM UTC
The team has identified that there may still be some cases where users encounter a blank project feed even though they are not currently logged in. If you experience this issue, please log in and then log back out to restore normal behavior. We will continue monitoring and will share additional updates if needed.
- monitoring Mar 06, 2026, 04:12 PM UTC
The team released a fix for the additional cases where some users where encountering a blank project feed on mobile app version 10.0.6. If you are still experiencing this issue please close your app, log out and back in to restore normal behavior. We will continue monitoring and will share additional updates if needed.
- resolved Mar 07, 2026, 05:31 PM UTC
After a period of monitoring, the team has resolved the issue. If you are experiencing a blank screen in the app, please close the app, reopen it, and log back in.
Minor March 2, 2026 Issues loading the Project feed on the web 1h 3m Web App
Started Mar 02, 2026, 05:33 PM UTC· resolved Mar 02, 2026, 06:37 PM UTC
- investigating Mar 02, 2026, 05:33 PM UTC
We are currently investigating an issue affecting the main Project feed on the web app. We will provide updates here as we learn more.
- monitoring Mar 02, 2026, 05:59 PM UTC
The cause has been identified, and performance is stable. We’re monitoring closely and will update if anything changes.
- resolved Mar 02, 2026, 06:37 PM UTC
This incident has been resolved. Please get in touch with our Support team if you're still experiencing issues. Thank you for your patience as we worked through this!
Minor February 20, 2026 Users are not receiving email notifications 19h 2m Notifications
Started Feb 20, 2026, 02:03 AM UTC· resolved Feb 20, 2026, 09:06 PM UTC
- investigating Feb 20, 2026, 02:03 AM UTC
We are currently investigating this issue and will provide updates as we learn more. In-app notifications are functioning as expected.
- investigating Feb 20, 2026, 02:20 PM UTC
We are continuing to update this issue and will provide another update by 11 AM CST. In-app notifications continue to function as expected.
- identified Feb 20, 2026, 03:55 PM UTC
We've identified the cause of issues with email notifications, and our engineering team is working toward a fix.
- monitoring Feb 20, 2026, 07:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 20, 2026, 09:06 PM UTC
This incident has been resolved.
Minor January 8, 2026 Degraded performance/lag on the mobile and web apps 3h 8m Web App, Mobile App
Started Jan 08, 2026, 06:15 PM UTC· resolved Jan 08, 2026, 09:23 PM UTC
- investigating Jan 08, 2026, 06:15 PM UTC
We are currently investigating an issue affecting the mobile and web apps. Customers may experience degraded performance or app lag. We will provide updates here as we learn more.
- investigating Jan 08, 2026, 07:05 PM UTC
Response times are beginning to improve, though some users may still experience intermittent issues. Our team continues to investigate and work toward full stability.
- monitoring Jan 08, 2026, 07:28 PM UTC
Performance has stabilized, and we’re continuing to monitor closely to ensure consistent behavior. We'll share updates if anything changes.
- resolved Jan 08, 2026, 09:23 PM UTC
This incident has been resolved.
Major January 6, 2026 Some Users experiencing an error page on the web app 53m Web App
Started Jan 06, 2026, 05:39 PM UTC· resolved Jan 06, 2026, 06:33 PM UTC
- investigating Jan 06, 2026, 05:39 PM UTC
We are currently investigating an issue affecting some Users on the web app. Customers may experience an error message after logging in or refreshing their page. We will provide updates here as we learn more.
- identified Jan 06, 2026, 05:57 PM UTC
We've identified the cause of ongoing errors on the web app, and our engineering team is working toward a fix. We'll continue to provide updates here.
- monitoring Jan 06, 2026, 06:12 PM UTC
A fix has been implemented and we are monitoring to ensure stability.
- resolved Jan 06, 2026, 06:33 PM UTC
The issue affecting the web has been resolved. All systems are operating normally. Thanks for your patience today!
Major December 30, 2025 Degraded performance on the mobile and web apps 1d 1h Web App, Uploads & Processing, Mobile App
Started Dec 30, 2025, 06:13 PM UTC· resolved Dec 31, 2025, 07:27 PM UTC
- investigating Dec 30, 2025, 06:13 PM UTC
We are currently investigating an issue affecting the mobile and web apps. Customers may experience latency and pages loading more slowly than normal. We will provide updates here as we learn more.
- identified Dec 30, 2025, 07:14 PM UTC
We’ve identified the cause of the performance issues impacting the mobile and web apps and are working toward a fix. While work continues, some users may experience intermittent slowdowns when loading pages, uploading or downloading photos & videos, or managing templates and checklists.
- identified Dec 30, 2025, 08:55 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 31, 2025, 01:04 AM UTC
Performance across the web and mobile apps is currently stable, and we’re continuing to monitor closely. While things are looking good, we’ll keep a close eye on performance and share updates if anything changes.
- investigating Dec 31, 2025, 02:34 PM UTC
We’re investigating a recurrence of performance issues impacting the web and mobile apps. Some users may experience slow page loads or timeouts. Our engineering team is actively working to identify the cause and restore stability. We’ll continue to share updates as we learn more.
- investigating Dec 31, 2025, 04:08 PM UTC
Due to ongoing performance issues with the web and mobile app, our engineering team will perform emergency maintenance shortly. This maintenance is being initiated on short notice due to the issue's duration and impact. During this time, users may experience intermittent access or degraded performance. We’ll continue to post updates here and will confirm once service is fully restored. Thank you for your patience while we work to stabilize the platform!
- investigating Dec 31, 2025, 05:04 PM UTC
We’re still operating in maintenance mode as our engineers work to restore the application to normal performance. We’ll provide another update by 11:30 AM CST.
- investigating Dec 31, 2025, 05:36 PM UTC
We’re continuing to work closely with our infrastructure team to restore the underlying components that power CompanyCam. We know this disruption has been impactful and appreciate your patience as we work toward full recovery.
- investigating Dec 31, 2025, 06:02 PM UTC
Our Infrastructure team has nearly finished restoring the underlying components that power CompanyCam. Once this work is complete, we’ll begin gradually bringing the service back online. We’ll continue to provide updates every 30 minutes as recovery progresses.
- investigating Dec 31, 2025, 06:35 PM UTC
We've finished restoring our core infrastructure and will be gradually bringing the service online over the next 30 minutes. We'll closely monitor the application's health and provide our next update by 1:00 pm CST.
- monitoring Dec 31, 2025, 07:02 PM UTC
The service is fully operational and handling incoming traffic as it should. We're still working through some background work that has queued up, so there may be some minor delays in certain functionality, but that's on the path to recovery as well. We'll provide another update at 1:30 pm CST.
- resolved Dec 31, 2025, 07:27 PM UTC
The issue affecting performance on the mobile and web apps has been resolved. All systems are operating normally. Thanks for your patience while we worked through this!
Minor December 29, 2025 Intermittent Errors and Degraded Performance on the Mobile and Web Apps 1h 9m API, Web App, Mobile App
Started Dec 29, 2025, 04:57 PM UTC· resolved Dec 29, 2025, 06:06 PM UTC
- investigating Dec 29, 2025, 04:57 PM UTC
We’re investigating an issue causing errors and degraded performance across parts of the app. Some users may experience latency or errors when loading pages or performing actions. Our team is actively working on a resolution, and we’ll provide updates as progress is made.
- identified Dec 29, 2025, 05:12 PM UTC
We’ve identified the cause of the issue and are working on a fix. Users may still experience intermittent slowdowns or errors while remediation is underway.
- monitoring Dec 29, 2025, 05:33 PM UTC
A fix has been implemented, and performance is improving. We’re monitoring closely to ensure stability. We’ll provide additional updates if anything changes.
- monitoring Dec 29, 2025, 06:06 PM UTC
This issue has been resolved and performance has returned to normal. Thanks for your patience while we worked through this.
- resolved Dec 29, 2025, 06:06 PM UTC
This incident has been resolved.
Minor December 15, 2025 Increased latency affecting some web app Users 3d 21h Web App
Started Dec 15, 2025, 09:17 PM UTC· resolved Dec 19, 2025, 06:21 PM UTC
- investigating Dec 15, 2025, 09:17 PM UTC
We are currently investigating an issue affecting some Users on the web. Customers may experience increased latency when loading Projects, photos, etc. We will provide updates here as we learn more.
- investigating Dec 15, 2025, 11:38 PM UTC
We’re actively monitoring reported cases and web app stability and will share updates here as our investigation continues.
- investigating Dec 16, 2025, 02:05 PM UTC
Our team is continuing to investigate the issue while closely monitoring web app stability. We’ll provide updates as more information becomes available.
- investigating Dec 17, 2025, 03:04 PM UTC
This issue remains under investigation. While it is impacting users globally, the behavior is intermittent, and some users may only experience brief periods of degraded performance, including slow page loads or timeouts. Most functionality remains stable and available, allowing users to continue completing their work. Our team is actively working toward a solution and will continue to post updates.
- investigating Dec 18, 2025, 02:24 PM UTC
We’re continuing to investigate this issue this morning. Impact remains intermittent, and users may occasionally experience slow page loads or timeouts. Most functionality remains available, and users should still be able to complete their work. Our team is actively working toward a resolution, and we’ll continue to share updates as we make progress.
- identified Dec 19, 2025, 02:42 PM UTC
Our team is continuing work on this issue. We’ve identified an underlying problem with how traffic is being routed and are actively working on a fix. Users may still experience intermittent slow page loads or timeouts, though most functionality remains available. We’ll share updates as we make progress.
- identified Dec 19, 2025, 04:27 PM UTC
A fix has been implemented, and we’re seeing positive improvements. We’re continuing to monitor performance closely to ensure everything remains stable. We’ll share additional updates if anything changes.
- monitoring Dec 19, 2025, 04:28 PM UTC
A fix has been implemented, and we’re seeing positive improvements. We’re continuing to monitor performance closely to ensure everything remains stable. We’ll share additional updates if anything changes.
- resolved Dec 19, 2025, 06:21 PM UTC
The issue has been resolved, and performance has stabilized. Thanks for your patience while we worked to restore normal operation.
Major December 11, 2025 Issues searching for and Labeling Projects on the web and mobile apps 3h 20m Web App, Search, Mobile App
Started Dec 11, 2025, 05:46 PM UTC· resolved Dec 11, 2025, 09:06 PM UTC
- investigating Dec 11, 2025, 05:46 PM UTC
We are currently investigating an issue affecting searching for and filtering Projects on the mobile and web apps. We will provide updates here as we learn more.
- identified Dec 11, 2025, 06:13 PM UTC
We've identified the cause of ongoing issues affecting search functionality in the mobile and web apps. Our engineering team is working toward a fix.
- monitoring Dec 11, 2025, 06:59 PM UTC
A fix has been implemented, and we are monitoring to ensure stability.
- investigating Dec 11, 2025, 07:36 PM UTC
The fix we applied is no longer holding, and search issues are still occurring in both the mobile and web apps. Our team is actively investigating, and we’ll continue to provide updates.
- identified Dec 11, 2025, 07:53 PM UTC
We've identified the cause of ongoing issues affecting search functionality in the mobile and web apps. Our engineering team is working toward a fix.
- monitoring Dec 11, 2025, 08:04 PM UTC
A fix has been implemented, and we are monitoring to ensure stability.
- investigating Dec 11, 2025, 08:12 PM UTC
The fix we applied is no longer holding, and search issues are still occurring in both the mobile and web apps. Our team is actively investigating, and we’ll continue to provide updates.
- resolved Dec 11, 2025, 09:06 PM UTC
The issue affecting filtering and search functionalities on the mobile and web apps has been resolved. All systems are operating normally. Thanks for your patience today!
Minor December 11, 2025 Degraded performance in the Document scanner on the mobile app. Users are being asked to update their app despite being on the most recent app version. 5h 33m Mobile App
Started Dec 11, 2025, 02:12 PM UTC· resolved Dec 11, 2025, 07:45 PM UTC
- investigating Dec 11, 2025, 02:12 PM UTC
We are currently investigating an issue affecting the Document scanner on the mobile app. Customers may experience an upgrade prompt. We will provide updates here as we learn more.
- identified Dec 11, 2025, 02:32 PM UTC
We've identified the cause of ongoing issues with the Document scanner, and our engineering team is working toward a fix.
- identified Dec 11, 2025, 03:18 PM UTC
Our mobile scanning tool is temporarily impacted due to an issue with a required service credential. We’re working with our service provider to resolve this as quickly as possible. Restoration may take a bit longer than a typical fix, and we’ll share updates as we have them.
- resolved Dec 11, 2025, 07:45 PM UTC
The issue affecting scanning documents with the mobile app has been resolved. Thanks for your patience!
Notice November 18, 2025 Issues accessing the Help Center and AI Actions. 21m Web App, Mobile App
Started Nov 18, 2025, 02:44 PM UTC· resolved Nov 18, 2025, 03:06 PM UTC
- investigating Nov 18, 2025, 02:44 PM UTC
The 3rd-party provider (Cloudflare) is experiencing an outage that may affect access to our Help Center and AI actions.
- resolved Nov 18, 2025, 03:06 PM UTC
This incident has been resolved.
Minor October 22, 2025 Issues creating Projects and adding Users on App and Web 2h 26m Web App, Mobile App
Started Oct 22, 2025, 06:04 PM UTC· resolved Oct 22, 2025, 08:31 PM UTC
- investigating Oct 22, 2025, 06:04 PM UTC
We are currently investigating an issue preventing Users from creating Projects and inviting Users. This issue is impacting Users on both the mobile and web apps.
- identified Oct 22, 2025, 06:34 PM UTC
The cause of the issue impacting creating Projects and adding Users has been identified and we're actively working on a fix.
- monitoring Oct 22, 2025, 07:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 22, 2025, 08:31 PM UTC
This incident has been resolved. Users should now be able to create Projects and send invites without issue. All Projects created during the degradation should now appear in your feed. Similarly any invites sent should now be sent. If you're still having issues please reach out to [email protected].
Critical October 20, 2025 Degraded performance of CompanyCam on web and mobile. 8h 19m Web App, Mobile App
Started Oct 20, 2025, 01:33 PM UTC· resolved Oct 20, 2025, 09:52 PM UTC
- identified Oct 20, 2025, 01:33 PM UTC
Users are experience slowness when accessing CompanyCam via the app and the web. We've confirmed these issues are impacted by larger AWS outages and will continue to monitor and provide updates.
- identified Oct 20, 2025, 03:05 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 03:33 PM UTC
Users are unable to access CompanyCam via the app and the web or are experiencing extreme slowness when doing so. We've confirmed these issues are impacted by larger AWS outages. As these outages are also impacting other services Users may experience delays when trying to contact CompanyCam's Support Team, so we'd encourage you to opt into notifications here.
- monitoring Oct 20, 2025, 04:24 PM UTC
We are continuing to experience degradation from the continued major outage affecting Amazon Web Services (AWS) in the US-East-1 region. Amazon has issued an update indicating that have identified a cause and are working to resolve the issue, but there is currently no ETA. As these outages are also impacting other services Users may experience delays when trying to contact CompanyCam's Support Team, so we'd encourage you to opt into notifications here.
- monitoring Oct 20, 2025, 06:17 PM UTC
We are now seeing improvement in the stability of our mobile and web apps and will continue to monitor this issue closely. As these outages are also impacting other services users may experience delays when trying to contact CompanyCam's Support Team, so we'd encourage you to opt into notifications here.
- resolved Oct 20, 2025, 09:52 PM UTC
CompanyCam should now be functioning as expected as the greater AWS issues are resolved. If you're still having trouble please reach out via the in-app chat or email at [email protected].
Minor October 1, 2025 Degraded performance for CompanyCam's Signature feature due to a provider issue 3h 12m Web App, Mobile App
Started Oct 01, 2025, 02:48 PM UTC· resolved Oct 01, 2025, 06:01 PM UTC
- investigating Oct 01, 2025, 02:48 PM UTC
We've identified an issue causing degraded performance of CompanyCam's Signature feature. This stems from a larger issue with one of our providers, Dropbox. We will keep you updated on the status of this issue. Please reach out via chat or email if you have further questions!
- resolved Oct 01, 2025, 06:01 PM UTC
Dropbox has implemented a fix and is monitoring the results. If you continue to experience issues, please contact our Support Team through the in-app chat or by email at [email protected].
Major September 24, 2025 Issues creating, accessing and exporting Checklists 1h 54m Web App, Mobile App
Started Sep 24, 2025, 05:11 PM UTC· resolved Sep 24, 2025, 07:06 PM UTC
- investigating Sep 24, 2025, 05:11 PM UTC
We are currently investigating an issue preventing Users from accessing and utilizing Checklists and Checklist Templates as expected. This issue is impacting Users on both the mobile and web apps.
- identified Sep 24, 2025, 05:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 24, 2025, 05:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 24, 2025, 07:06 PM UTC
Our team as resolved two issues impacting the ability of Users to accessing and utilize Checklists and Checklist Templates. If you're still having trouble please contact us via the in-app chat or email us at [email protected].
Minor September 15, 2025 Degraded performance for CompanyCam Translation due to a provider issue 1d 1h Web App, Mobile App
Started Sep 15, 2025, 05:31 PM UTC· resolved Sep 16, 2025, 06:48 PM UTC
- identified Sep 15, 2025, 05:31 PM UTC
We've identified an issue causing degraded performance of CompanyCam's Translation feature. You may still be able to use this tool but be aware processing time is elevated and the translation may fail. This stems from a larger issue with one of our providers, OpenAI. We will keep you updated on the status of this issue. If you are having problems please reach out to our Support team!
- resolved Sep 16, 2025, 06:48 PM UTC
OpenAI has resolved the issue impacting CompanyCam's AI Features, specifically Translations. If you're still experiencing issues please reach out to our Support Team via the in-app chat or by email at [email protected].
Minor July 23, 2025 We are experiencing issues with accessing the Web App. 29m Web App
Started Jul 23, 2025, 04:53 PM UTC· resolved Jul 23, 2025, 05:22 PM UTC
- investigating Jul 23, 2025, 04:53 PM UTC
We are currently investigating this issue.
- monitoring Jul 23, 2025, 04:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2025, 05:22 PM UTC
This incident has been resolved.
Major July 10, 2025 Issues logging in on the CompanyCam web app 1h 25m Web App
Started Jul 10, 2025, 05:19 PM UTC· resolved Jul 10, 2025, 06:45 PM UTC
- investigating Jul 10, 2025, 05:19 PM UTC
Logging into the web app results in an error that you need to log in or sign up to continue. We are investigating the issue. In the meantime, you can log in on the mobile app.
- identified Jul 10, 2025, 06:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 10, 2025, 06:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2025, 06:45 PM UTC
This incident has been resolved.
Minor July 9, 2025 Issues uploading photos and videos on both the Web and Mobile App. 25m Uploads & Processing
Started Jul 09, 2025, 09:15 PM UTC· resolved Jul 09, 2025, 09:40 PM UTC
- investigating Jul 09, 2025, 09:15 PM UTC
We are currently investigating this issue.
- identified Jul 09, 2025, 09:31 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 09, 2025, 09:40 PM UTC
This incident has been resolved.
Minor July 9, 2025 Issues with uploading documents via the Web. 1h 26m Web App
Started Jul 09, 2025, 07:04 PM UTC· resolved Jul 09, 2025, 08:30 PM UTC
- investigating Jul 09, 2025, 07:04 PM UTC
We are currently investigating this issue.
- investigating Jul 09, 2025, 07:21 PM UTC
We are continuing to investigate the issue. In the meantime, you can upload Documents via the Mobile App.
- identified Jul 09, 2025, 07:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 09, 2025, 08:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 09, 2025, 08:30 PM UTC
This incident has been resolved.
Minor June 26, 2025 Issues with Report templates, Snippets, and other items showing up in CompanyCam 46m Web App, Mobile App
Started Jun 26, 2025, 10:33 PM UTC· resolved Jun 26, 2025, 11:19 PM UTC
- investigating Jun 26, 2025, 10:33 PM UTC
We're currently investigating an issue with Report templates, Snippets, and some other saved assets not appearing in CompanyCam. Our team is on it! We will update here when we have more information
- identified Jun 26, 2025, 11:08 PM UTC
We've identified the issue and are working on a fix. Thank you for your patience! We will continue to update here until this is resolved.
- resolved Jun 26, 2025, 11:19 PM UTC
The issue with Report templates and Snippets not loading, along with some other functions, has been solved! You may need to refresh your browser or log out then back in to CompanyCam to see this return. If you have any lingering problems please email our Support team at [email protected].
Minor March 11, 2025 Elevated download and upload time 1h 47m API, Web App, Uploads & Processing, Mobile App and 1 more
Started Mar 11, 2025, 05:24 PM UTC· resolved Mar 11, 2025, 07:12 PM UTC
- investigating Mar 11, 2025, 05:24 PM UTC
We're experiencing elevated download and upload times on the web and in the mobile app. We are currently looking into the issue and will continue to provide updates.
- identified Mar 11, 2025, 05:37 PM UTC
The cause of the issue has been identified and we are working on a fix.
- monitoring Mar 11, 2025, 06:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 11, 2025, 07:12 PM UTC
This incident is resolved. CompanyCam is fully operational on the web and mobile apps. Please reach out to our Support team if you continue to experience degraded performance!
Critical February 28, 2025 Issues accessing CompanyCam via Mobile App and Web 1h 41m API, Web App, Uploads & Processing, Search and 2 more
Started Feb 28, 2025, 02:30 AM UTC· resolved Feb 28, 2025, 04:11 AM UTC
- investigating Feb 28, 2025, 02:30 AM UTC
We are currently investigating an issue preventing Users from accessing CompanyCam on mobile and web.
- investigating Feb 28, 2025, 02:40 AM UTC
We are continuing to investigate this issue.
- monitoring Feb 28, 2025, 03:47 AM UTC
We're now seeing improvement and Users are able to access CompanyCam. We will continue to monitor the issue to ensure it is resolved.
- resolved Feb 28, 2025, 04:11 AM UTC
The issue preventing Users from accessing CompanyCam has been resolved. If you're still experiencing issues please reach out to us via the in-app chat or at [email protected].