CompanyCam had 42 outages in the last 2 years totaling 30h 28m of downtime — averaging 1.7 incidents per month.
There were 42 CompanyCam outages since May 29, 2024 totaling 30h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Logging into the web app results in an error that you need to log in or sign up to continue. We are investigating the issue. In the meantime, you can log in on the mobile app.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate the issue. In the meantime, you can upload Documents via the Mobile App.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently investigating an issue with Report templates, Snippets, and some other saved assets not appearing in CompanyCam. Our team is on it! We will update here when we have more information
We've identified the issue and are working on a fix. Thank you for your patience! We will continue to update here until this is resolved.
The issue with Report templates and Snippets not loading, along with some other functions, has been solved! You may need to refresh your browser or log out then back in to CompanyCam to see this return. If you have any lingering problems please email our Support team at [email protected].
We're experiencing elevated download and upload times on the web and in the mobile app. We are currently looking into the issue and will continue to provide updates.
The cause of the issue has been identified and we are working on a fix.
A fix has been implemented and we are monitoring the results.
This incident is resolved. CompanyCam is fully operational on the web and mobile apps. Please reach out to our Support team if you continue to experience degraded performance!
We are currently investigating an issue preventing Users from accessing CompanyCam on mobile and web.
We are continuing to investigate this issue.
We're now seeing improvement and Users are able to access CompanyCam. We will continue to monitor the issue to ensure it is resolved.
The issue preventing Users from accessing CompanyCam has been resolved. If you're still experiencing issues please reach out to us via the in-app chat or at [email protected].
We're currently investigating an issue with slow load times and Project creation. Our team will continue to investigate and provide updates.
We've identified the cause of slow loading times and continue to work towards a resolution!
We've implemented a fix for the loading issues and are seeing improvements. We will continue to monitor.
Performance has improved for most Users. We are continuing to monitor this issue to ensure we've addressed the root cause.
We've addressed the root cause of the issue and will continue to monitor. At this time Users should no longer be experiencing issues with loading or Project creation.
The issue causing slow load times has been resolved. If you're still having trouble please reach out to us directly at [email protected]
We're currently investigating an issue with Project creation on the web and mobile apps. This issue may include Project creation from Integrations, photo upload, and download times. We will continue to provide updates when there is additional information.
We've identified the cause of the issues and are currently working on a fix for it. We will continue to update this incident. If you're having issues and would like to talk to our Support team please reach out over chat or email. Thank you for your patience!
We are continuing to work on a fix for this issue.
We've gotten confirmation that our queues are back up and things are working as normal! We'll continue to monitor things for safety. You may need to refresh your browser or close out of your app to see things working again. If you're still having issues with your CompanyCam account please reach out to our Support team!
CompanyCam is now back up and running! If you are still experiencing issues, try to refresh your browser window or close out your app. If that doesn't help, reach out to our Support team via chat or email. Thanks again for your patience!
We're currently investigating an issue with photos "disappearing" from Projects once they are uploaded. We will continue to provide updates when there is additional information. Please be assured these photos will be restored when the matter is resolved.
Users are no longer reporting issues with being able to view photos after a brief interruption. We'll continue to monitor the issue. If you're still having trouble with your CompanyCam account please reach out to our Support team!
The incident preventing Users from being able to view their photos has been resolved. If you're still experiencing issues please reach out to our Support Team!
We're currently investigating an issue preventing Users from accessing Reports in CompanyCam. We will continue to provide updates when there is additional information. Please be assured the information stored in these Reports is secure and will be restored when the matter is resolved.
We've identified the cause of the issues and are currently working on a fix for it. We will continue to update this incident. If you're having issues and would like to talk to our Support team please reach out over chat or email. Thank you for your patience!
We've received confirmation that a fix has been pushed! We'll continue to monitor the issue. If you're still having trouble with your CompanyCam account please reach out to our Support team!
We're continuing to monitor the issue. Though it's not yet resolved, it's not impacting all Users. If you're still having trouble with your CompanyCam account please reach out to our Support team!
The incident preventing Users from being able to access their Reports has been resolved. If you're still experiencing issues please reach out to our Support Team!
We are currently investigating this issue.
We are still digging into this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
A fix has been implemented, but we're continuing to monitor how it impacts performance. We will update again when the issue is fully resolved.
The incident preventing Users from being able to access their Project and Photos has been resolved. If you're still experiencing issues please reach out to our Support Team!
We've worked to address an issue preventing Users from accessing CompanyCam this morning and are currently monitoring the issue.
The incident preventing Users from being able to access CompanyCam has been resolved. If you're still experiencing issues please reach out to our Support Team!
Users are currently experiencing issues loading images on the app and web. Our team is working to identify this issue. If you'd like to be notified of updates please subscribe here or reach out to the Support Team.
Our team has implemented a fix for the issue that prevented photos from loading. We'll continue to monitor the issue.
This incident has been resolved. if you're still experiencing issues, please reach out to our Support Team.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved. You may need to refresh or sign out and sign back in. Please reach out to CompanyCam Support via chat or email at [email protected] if you are still having issues.
We're experiencing an issue with our chat and email program which is preventing communication with our Support Team. The service we use is aware of the issue and we hope to be back online soon. In the meantime you can send a message to [email protected] and we'll answer you as soon as we're able!
The incident with our communications service has been resolved. We're now working to reach back out to Users as quickly as possible!