App freeze when zooming in on a photo

Update timeline

1. investigating Apr 02, 2026, 02:28 PM UTC

   Our app is freezing when zooming in on a photo. Potentially impacting 1% of users on iOS (v10.0.14). We are investigating. If your app freezes, please restart the app (close, open it). Avoid zooming in on photos.

2. identified Apr 02, 2026, 02:37 PM UTC

   Root cause identified. The Team is testing a fix. We are aiming to do an over-the-air update. Update will apply on application start.

3. monitoring Apr 02, 2026, 03:43 PM UTC

   Over-the-air fix has been released. Restart the app with a good network connection in order to receive the update. We are monitoring the situation to verify that the update is being applied successfully.

4. resolved Apr 02, 2026, 04:05 PM UTC

   Over-the-air updates are being applied successfully. Restart the app with a good network connection in order to receive the update if your app is freezing when zooming in on a photo.