CompanyCam incident

Intermittent Errors and Degraded Performance on the Mobile and Web Apps

Minor Resolved View vendor source →

CompanyCam experienced a minor incident on December 29, 2025 affecting API and Web App and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Dec 29, 2025, 04:57 PM UTC
Resolved
Dec 29, 2025, 06:06 PM UTC
Duration
1h 9m
Detected by Pingoru
Dec 29, 2025, 04:57 PM UTC

Affected components

APIWeb AppMobile App

Update timeline

  1. investigating Dec 29, 2025, 04:57 PM UTC

    We’re investigating an issue causing errors and degraded performance across parts of the app. Some users may experience latency or errors when loading pages or performing actions. Our team is actively working on a resolution, and we’ll provide updates as progress is made.

  2. identified Dec 29, 2025, 05:12 PM UTC

    We’ve identified the cause of the issue and are working on a fix. Users may still experience intermittent slowdowns or errors while remediation is underway.

  3. monitoring Dec 29, 2025, 05:33 PM UTC

    A fix has been implemented, and performance is improving. We’re monitoring closely to ensure stability. We’ll provide additional updates if anything changes.

  4. monitoring Dec 29, 2025, 06:06 PM UTC

    This issue has been resolved and performance has returned to normal. Thanks for your patience while we worked through this.

  5. resolved Dec 29, 2025, 06:06 PM UTC

    This incident has been resolved.