CompanyCam incident

Degraded performance of CompanyCam on web and mobile.

Critical Resolved View vendor source →

CompanyCam experienced a critical incident on October 20, 2025 affecting Web App and Mobile App, lasting 8h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 01:33 PM UTC
Resolved
Oct 20, 2025, 09:52 PM UTC
Duration
8h 19m
Detected by Pingoru
Oct 20, 2025, 01:33 PM UTC

Affected components

Web AppMobile App

Update timeline

  1. identified Oct 20, 2025, 01:33 PM UTC

    Users are experience slowness when accessing CompanyCam via the app and the web. We've confirmed these issues are impacted by larger AWS outages and will continue to monitor and provide updates.

  2. identified Oct 20, 2025, 03:05 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 20, 2025, 03:33 PM UTC

    Users are unable to access CompanyCam via the app and the web or are experiencing extreme slowness when doing so. We've confirmed these issues are impacted by larger AWS outages. As these outages are also impacting other services Users may experience delays when trying to contact CompanyCam's Support Team, so we'd encourage you to opt into notifications here.

  4. monitoring Oct 20, 2025, 04:24 PM UTC

    We are continuing to experience degradation from the continued major outage affecting Amazon Web Services (AWS) in the US-East-1 region. Amazon has issued an update indicating that have identified a cause and are working to resolve the issue, but there is currently no ETA. As these outages are also impacting other services Users may experience delays when trying to contact CompanyCam's Support Team, so we'd encourage you to opt into notifications here.

  5. monitoring Oct 20, 2025, 06:17 PM UTC

    We are now seeing improvement in the stability of our mobile and web apps and will continue to monitor this issue closely. As these outages are also impacting other services users may experience delays when trying to contact CompanyCam's Support Team, so we'd encourage you to opt into notifications here.

  6. resolved Oct 20, 2025, 09:52 PM UTC

    CompanyCam should now be functioning as expected as the greater AWS issues are resolved. If you're still having trouble please reach out via the in-app chat or email at [email protected].