CompanyCam incident
Issues searching for and Labeling Projects on the web and mobile apps
CompanyCam experienced a major incident on December 11, 2025 affecting Web App and Search and 1 more component, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 11, 2025, 05:46 PM UTC
We are currently investigating an issue affecting searching for and filtering Projects on the mobile and web apps. We will provide updates here as we learn more.
- identified Dec 11, 2025, 06:13 PM UTC
We've identified the cause of ongoing issues affecting search functionality in the mobile and web apps. Our engineering team is working toward a fix.
- monitoring Dec 11, 2025, 06:59 PM UTC
A fix has been implemented, and we are monitoring to ensure stability.
- investigating Dec 11, 2025, 07:36 PM UTC
The fix we applied is no longer holding, and search issues are still occurring in both the mobile and web apps. Our team is actively investigating, and we’ll continue to provide updates.
- identified Dec 11, 2025, 07:53 PM UTC
We've identified the cause of ongoing issues affecting search functionality in the mobile and web apps. Our engineering team is working toward a fix.
- monitoring Dec 11, 2025, 08:04 PM UTC
A fix has been implemented, and we are monitoring to ensure stability.
- investigating Dec 11, 2025, 08:12 PM UTC
The fix we applied is no longer holding, and search issues are still occurring in both the mobile and web apps. Our team is actively investigating, and we’ll continue to provide updates.
- resolved Dec 11, 2025, 09:06 PM UTC
The issue affecting filtering and search functionalities on the mobile and web apps has been resolved. All systems are operating normally. Thanks for your patience today!