CompanyCam incident

Degraded performance for CompanyCam's Signature feature due to a provider issue

Resolved after 3 hours 12 minutes, affecting Web App and Mobile App, on October 1, 2025.

resolved Oct 01, 2025, 06:01 PM UTC

Dropbox has implemented a fix and is monitoring the results. If you continue to experience issues, please contact our Support Team through the in-app chat or by email at [email protected].

Started
Oct 01, 2025, 02:48 PM UTC
Resolved
Oct 01, 2025, 06:01 PM UTC
Duration
3h 12m
Detected by Pingoru
Oct 01, 2025, 02:48 PM UTC

Affected components

Web AppMobile App

Update timeline

  1. investigating Oct 01, 2025, 02:48 PM UTC

    We've identified an issue causing degraded performance of CompanyCam's Signature feature. This stems from a larger issue with one of our providers, Dropbox. We will keep you updated on the status of this issue. Please reach out via chat or email if you have further questions!

  2. resolved Oct 01, 2025, 06:01 PM UTC

    Dropbox has implemented a fix and is monitoring the results. If you continue to experience issues, please contact our Support Team through the in-app chat or by email at [email protected].

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