CompanyCam Outage History

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There were 8 CompanyCam outages since February 20, 2026 totaling 94h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.companycam.com

Minor April 27, 2026

Jobber Integration Connectivity Issue

Detected by Pingoru
Apr 27, 2026, 11:57 PM UTC
Resolved
Apr 28, 2026, 02:14 PM UTC
Duration
14h 16m
Affected: Integrations
Timeline · 2 updates
  1. identified Apr 27, 2026, 11:57 PM UTC

    We are currently investigating an issue affecting connections between CompanyCam and Jobber. Some users may experience disruptions when syncing or accessing Jobber-linked data. Our team is actively working on a resolution and we expect this to be fully resolved by 10:00 AM EST on April 28th.

  2. resolved Apr 28, 2026, 02:14 PM UTC

    Connections between CompanyCam and Jobber are back to normal.

Read the full incident report →

Minor April 3, 2026

'Guest Access' feature unavailable for Pro and Premium Customers. 'Smart Groups' is unavailable for Elite Customers.

Detected by Pingoru
Apr 03, 2026, 07:43 PM UTC
Resolved
Apr 04, 2026, 03:55 AM UTC
Duration
8h 11m
Affected: Web AppMobile App
Timeline · 5 updates
  1. investigating Apr 03, 2026, 07:43 PM UTC

    'Guest Access' is currently being paywalled for Pro and Premium customers when it shouldn't be. Team is investigating.

  2. identified Apr 03, 2026, 08:07 PM UTC

    'Smart Groups' is also affected. Applying fix to restore proper access for both Smart Groups and Guest Access.

  3. monitoring Apr 03, 2026, 08:40 PM UTC

    Fix has been applied. Team is monitoring the situation.

  4. monitoring Apr 03, 2026, 10:07 PM UTC

    Applying a second fix. Team continues to monitor the situation.

  5. resolved Apr 04, 2026, 03:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 2, 2026

Background work is delayed: Integrations sync is delayed

Detected by Pingoru
Apr 02, 2026, 06:56 PM UTC
Resolved
Apr 02, 2026, 08:10 PM UTC
Duration
1h 13m
Affected: Integrations
Timeline · 3 updates
  1. identified Apr 02, 2026, 06:56 PM UTC

    Known affected services: - Dropbox/Sharepoint/Pipedrive sync is delayed - Google calendar syncing is delayed - Recap Emails are delayed - Certain counts in the app aren't been updated

  2. monitoring Apr 02, 2026, 06:58 PM UTC

    Background work is catching up. Team is monitoring for signs of increasing delays.

  3. resolved Apr 02, 2026, 08:10 PM UTC

    Background work delay is moving back to normal levels. Team will continue monitor. Though resolving this occurrence of this issue.

Read the full incident report →

Minor April 2, 2026

App freeze when zooming in on a photo

Detected by Pingoru
Apr 02, 2026, 02:28 PM UTC
Resolved
Apr 02, 2026, 04:05 PM UTC
Duration
1h 37m
Affected: Mobile App
Timeline · 4 updates
  1. investigating Apr 02, 2026, 02:28 PM UTC

    Our app is freezing when zooming in on a photo. Potentially impacting 1% of users on iOS (v10.0.14). We are investigating. If your app freezes, please restart the app (close, open it). Avoid zooming in on photos.

  2. identified Apr 02, 2026, 02:37 PM UTC

    Root cause identified. The Team is testing a fix. We are aiming to do an over-the-air update. Update will apply on application start.

  3. monitoring Apr 02, 2026, 03:43 PM UTC

    Over-the-air fix has been released. Restart the app with a good network connection in order to receive the update. We are monitoring the situation to verify that the update is being applied successfully.

  4. resolved Apr 02, 2026, 04:05 PM UTC

    Over-the-air updates are being applied successfully. Restart the app with a good network connection in order to receive the update if your app is freezing when zooming in on a photo.

Read the full incident report →

Minor March 26, 2026

DB CPU utilization is high

Detected by Pingoru
Mar 26, 2026, 07:41 PM UTC
Resolved
Mar 26, 2026, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 26, 2026, 07:41 PM UTC

    Elevated database CPU load on the writer DB caused degraded performance across the platform. Users may have experienced slow page loads, delayed uploads, and request timeouts.

Read the full incident report →

Critical March 5, 2026

Project Feed is showing an empty state on the mobile app

Detected by Pingoru
Mar 05, 2026, 04:19 PM UTC
Resolved
Mar 07, 2026, 05:31 PM UTC
Duration
2d 1h
Affected: Mobile App
Timeline · 8 updates
  1. investigating Mar 05, 2026, 03:17 PM UTC

    Some customers are experiencing an empty state on the mobile Project feed on 10.06. We are currently investigating this issue and will provide updates as we know more.

  2. investigating Mar 05, 2026, 04:17 PM UTC

    We have identified an issue affecting login for some users of the mobile app. This is related to an incident with one of our third-party providers that is impacting part of the login process. The issue is intermittent, and our team is actively monitoring and investigating.

  3. investigating Mar 05, 2026, 04:19 PM UTC

    We have identified an issue affecting login for some users of the mobile app. This is related to an incident with one of our third-party providers that is impacting part of the login process. The issue is intermittent, and our team is actively monitoring and investigating.

  4. identified Mar 05, 2026, 06:55 PM UTC

    The cause of the issue has been identified, and we are working on implementing a fix. We will continue to provide updates as we progress!

  5. monitoring Mar 05, 2026, 09:15 PM UTC

    Fixes addressing the Project feed and app data issues in version 10.0.06 have been deployed. Users who were impacted may have been logged out as part of the resolution. The sign-in flow has been restored. If you previously experienced difficulty logging in, please try again.

  6. monitoring Mar 05, 2026, 10:27 PM UTC

    The team has identified that there may still be some cases where users encounter a blank project feed even though they are not currently logged in. If you experience this issue, please log in and then log back out to restore normal behavior. We will continue monitoring and will share additional updates if needed.

  7. monitoring Mar 06, 2026, 04:12 PM UTC

    The team released a fix for the additional cases where some users where encountering a blank project feed on mobile app version 10.0.6. If you are still experiencing this issue please close your app, log out and back in to restore normal behavior. We will continue monitoring and will share additional updates if needed.

  8. resolved Mar 07, 2026, 05:31 PM UTC

    After a period of monitoring, the team has resolved the issue. If you are experiencing a blank screen in the app, please close the app, reopen it, and log back in.

Read the full incident report →

Minor March 2, 2026

Issues loading the Project feed on the web

Detected by Pingoru
Mar 02, 2026, 05:33 PM UTC
Resolved
Mar 02, 2026, 06:37 PM UTC
Duration
1h 3m
Affected: Web App
Timeline · 3 updates
  1. investigating Mar 02, 2026, 05:33 PM UTC

    We are currently investigating an issue affecting the main Project feed on the web app. We will provide updates here as we learn more.

  2. monitoring Mar 02, 2026, 05:59 PM UTC

    The cause has been identified, and performance is stable. We’re monitoring closely and will update if anything changes.

  3. resolved Mar 02, 2026, 06:37 PM UTC

    This incident has been resolved. Please get in touch with our Support team if you're still experiencing issues. Thank you for your patience as we worked through this!

Read the full incident report →

Minor February 20, 2026

Users are not receiving email notifications

Detected by Pingoru
Feb 20, 2026, 02:03 AM UTC
Resolved
Feb 20, 2026, 09:06 PM UTC
Duration
19h 2m
Affected: Notifications
Timeline · 5 updates
  1. investigating Feb 20, 2026, 02:03 AM UTC

    We are currently investigating this issue and will provide updates as we learn more. In-app notifications are functioning as expected.

  2. investigating Feb 20, 2026, 02:20 PM UTC

    We are continuing to update this issue and will provide another update by 11 AM CST. In-app notifications continue to function as expected.

  3. identified Feb 20, 2026, 03:55 PM UTC

    We've identified the cause of issues with email notifications, and our engineering team is working toward a fix.

  4. monitoring Feb 20, 2026, 07:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 20, 2026, 09:06 PM UTC

    This incident has been resolved.

Read the full incident report →

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