CompanyCam Outage History

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CompanyCam had 45 outages in the last 2 years totaling 364h 53m of downtime — averaging 1.8 incidents per month.

There were 45 CompanyCam outages since August 21, 2024 totaling 364h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.companycam.com

Minor June 16, 2026

Write actions in Corporate Portal are failing

Detected by Pingoru
Jun 16, 2026, 05:54 PM UTC
Resolved
Jun 16, 2026, 10:11 PM UTC
Duration
4h 17m
Affected: Web App
Timeline · 4 updates
  1. identified Jun 16, 2026, 05:54 PM UTC

    Admins are unable to perform actions that change/make-new-things in the Corporate Portal (i.e. i.e. export checklists, create checklist template). Reading/viewing things in Portal continues to work.

  2. monitoring Jun 16, 2026, 06:07 PM UTC

    Fix is deployed. Running extra tests to validate.

  3. monitoring Jun 16, 2026, 06:21 PM UTC

    We are seeing positive results from testing. Will continue to monitor this issue for a few more hours.

  4. resolved Jun 16, 2026, 10:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2026

On Web, Some users are seeing a loading spinner and are unable to view all of a project's photos

Detected by Pingoru
Jun 12, 2026, 04:07 PM UTC
Resolved
Jun 12, 2026, 05:31 PM UTC
Duration
1h 24m
Affected: Web App
Timeline · 3 updates
  1. investigating Jun 12, 2026, 04:07 PM UTC

    The team is currently investigating the issue.

  2. identified Jun 12, 2026, 04:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 12, 2026, 05:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 8, 2026

Page Exports to PDF are broken on Web

Detected by Pingoru
Jun 08, 2026, 08:12 PM UTC
Resolved
Jun 08, 2026, 09:15 PM UTC
Duration
1h 2m
Affected: Web App
Timeline · 3 updates
  1. investigating Jun 08, 2026, 08:12 PM UTC

    We are currently investigating the issue. Page PDF Exports are functional on Mobile.

  2. identified Jun 08, 2026, 08:24 PM UTC

    The issue has been identified, and the team is working towards a fix.

  3. resolved Jun 08, 2026, 09:15 PM UTC

    The team has fixed the issue. Page PDF Exports on Web are operational. Thanks for your patience!

Read the full incident report →

Minor June 4, 2026

Users are intermittently seeing "Well, shoot" when trying to use Global Search on Web

Detected by Pingoru
Jun 04, 2026, 07:23 PM UTC
Resolved
Jun 04, 2026, 09:12 PM UTC
Duration
1h 48m
Affected: Search
Timeline · 3 updates
  1. investigating Jun 04, 2026, 07:23 PM UTC

    We are currently investigating the issue.

  2. monitoring Jun 04, 2026, 08:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 04, 2026, 09:12 PM UTC

    Search on web should be functional for all users. Thank you for your patience!

Read the full incident report →

Major May 18, 2026

Pages with images are unable to be exported to PDF

Detected by Pingoru
May 18, 2026, 06:50 PM UTC
Resolved
May 18, 2026, 07:56 PM UTC
Duration
1h 5m
Affected: Web App
Timeline · 2 updates
  1. identified May 18, 2026, 06:50 PM UTC

    We are currently investigating an issue affecting Pages. Customers cannot export a page to PDF if it contains images. We will provide updates here as we learn more.

  2. resolved May 18, 2026, 07:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 13, 2026

Issue persisting changes to AI created Pages in Web and Mobile

Detected by Pingoru
May 13, 2026, 04:20 PM UTC
Resolved
May 13, 2026, 09:21 PM UTC
Duration
5h 1m
Affected: Web AppMobile App
Timeline · 4 updates
  1. investigating May 13, 2026, 04:20 PM UTC

    We are currently investigating this issue.

  2. identified May 13, 2026, 04:39 PM UTC

    The issue has been identified and a fix is being implemented and tested.

  3. monitoring May 13, 2026, 05:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2026, 09:21 PM UTC

    AI created Pages are able to updated normally. Thanks for your patience today!

Read the full incident report →

Notice May 7, 2026

ServiceTitan Degradation

Detected by Pingoru
May 07, 2026, 05:22 PM UTC
Resolved
May 12, 2026, 04:12 PM UTC
Duration
4d 22h
Affected: Integrations
Timeline · 2 updates
  1. monitoring May 07, 2026, 05:22 PM UTC

    We're currently experiencing errors related to a ServiceTitan service interruption. The error indicates their service is suspended for maintenance. We will share an update as soon as we have one. We appreciate your patience in the meantime.

  2. resolved May 12, 2026, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 7, 2026

Renaming a Page from the list view in Mobile results in Page contents being erased

Detected by Pingoru
May 07, 2026, 03:53 PM UTC
Resolved
May 07, 2026, 05:25 PM UTC
Duration
1h 32m
Affected: Mobile App
Timeline · 2 updates
  1. identified May 07, 2026, 03:53 PM UTC

    The issue has been identified on mobile version 10.0.20 and our engineering team is working on a fix.

  2. resolved May 07, 2026, 05:25 PM UTC

    The issue affecting Page content when renaming a Page from the list view in mobile version 10.0.20 and 10.0.22 has been resolved. Content is being retained even after a rename. Thanks for your patience today!

Read the full incident report →

Minor April 27, 2026

Jobber Integration Connectivity Issue

Detected by Pingoru
Apr 27, 2026, 11:57 PM UTC
Resolved
Apr 28, 2026, 02:14 PM UTC
Duration
14h 16m
Affected: Integrations
Timeline · 2 updates
  1. identified Apr 27, 2026, 11:57 PM UTC

    We are currently investigating an issue affecting connections between CompanyCam and Jobber. Some users may experience disruptions when syncing or accessing Jobber-linked data. Our team is actively working on a resolution and we expect this to be fully resolved by 10:00 AM EST on April 28th.

  2. resolved Apr 28, 2026, 02:14 PM UTC

    Connections between CompanyCam and Jobber are back to normal.

Read the full incident report →

Minor April 3, 2026

'Guest Access' feature unavailable for Pro and Premium Customers. 'Smart Groups' is unavailable for Elite Customers.

Detected by Pingoru
Apr 03, 2026, 07:43 PM UTC
Resolved
Apr 04, 2026, 03:55 AM UTC
Duration
8h 11m
Affected: Web AppMobile App
Timeline · 5 updates
  1. investigating Apr 03, 2026, 07:43 PM UTC

    'Guest Access' is currently being paywalled for Pro and Premium customers when it shouldn't be. Team is investigating.

  2. identified Apr 03, 2026, 08:07 PM UTC

    'Smart Groups' is also affected. Applying fix to restore proper access for both Smart Groups and Guest Access.

  3. monitoring Apr 03, 2026, 08:40 PM UTC

    Fix has been applied. Team is monitoring the situation.

  4. monitoring Apr 03, 2026, 10:07 PM UTC

    Applying a second fix. Team continues to monitor the situation.

  5. resolved Apr 04, 2026, 03:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 2, 2026

Background work is delayed: Integrations sync is delayed

Detected by Pingoru
Apr 02, 2026, 06:56 PM UTC
Resolved
Apr 02, 2026, 08:10 PM UTC
Duration
1h 13m
Affected: Integrations
Timeline · 3 updates
  1. identified Apr 02, 2026, 06:56 PM UTC

    Known affected services: - Dropbox/Sharepoint/Pipedrive sync is delayed - Google calendar syncing is delayed - Recap Emails are delayed - Certain counts in the app aren't been updated

  2. monitoring Apr 02, 2026, 06:58 PM UTC

    Background work is catching up. Team is monitoring for signs of increasing delays.

  3. resolved Apr 02, 2026, 08:10 PM UTC

    Background work delay is moving back to normal levels. Team will continue monitor. Though resolving this occurrence of this issue.

Read the full incident report →

Minor April 2, 2026

App freeze when zooming in on a photo

Detected by Pingoru
Apr 02, 2026, 02:28 PM UTC
Resolved
Apr 02, 2026, 04:05 PM UTC
Duration
1h 37m
Affected: Mobile App
Timeline · 4 updates
  1. investigating Apr 02, 2026, 02:28 PM UTC

    Our app is freezing when zooming in on a photo. Potentially impacting 1% of users on iOS (v10.0.14). We are investigating. If your app freezes, please restart the app (close, open it). Avoid zooming in on photos.

  2. identified Apr 02, 2026, 02:37 PM UTC

    Root cause identified. The Team is testing a fix. We are aiming to do an over-the-air update. Update will apply on application start.

  3. monitoring Apr 02, 2026, 03:43 PM UTC

    Over-the-air fix has been released. Restart the app with a good network connection in order to receive the update. We are monitoring the situation to verify that the update is being applied successfully.

  4. resolved Apr 02, 2026, 04:05 PM UTC

    Over-the-air updates are being applied successfully. Restart the app with a good network connection in order to receive the update if your app is freezing when zooming in on a photo.

Read the full incident report →

Minor March 26, 2026

DB CPU utilization is high

Detected by Pingoru
Mar 26, 2026, 07:41 PM UTC
Resolved
Mar 26, 2026, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 26, 2026, 07:41 PM UTC

    Elevated database CPU load on the writer DB caused degraded performance across the platform. Users may have experienced slow page loads, delayed uploads, and request timeouts.

Read the full incident report →

Critical March 5, 2026

Project Feed is showing an empty state on the mobile app

Detected by Pingoru
Mar 05, 2026, 04:19 PM UTC
Resolved
Mar 07, 2026, 05:31 PM UTC
Duration
2d 1h
Affected: Mobile App
Timeline · 8 updates
  1. investigating Mar 05, 2026, 03:17 PM UTC

    Some customers are experiencing an empty state on the mobile Project feed on 10.06. We are currently investigating this issue and will provide updates as we know more.

  2. investigating Mar 05, 2026, 04:17 PM UTC

    We have identified an issue affecting login for some users of the mobile app. This is related to an incident with one of our third-party providers that is impacting part of the login process. The issue is intermittent, and our team is actively monitoring and investigating.

  3. investigating Mar 05, 2026, 04:19 PM UTC

    We have identified an issue affecting login for some users of the mobile app. This is related to an incident with one of our third-party providers that is impacting part of the login process. The issue is intermittent, and our team is actively monitoring and investigating.

  4. identified Mar 05, 2026, 06:55 PM UTC

    The cause of the issue has been identified, and we are working on implementing a fix. We will continue to provide updates as we progress!

  5. monitoring Mar 05, 2026, 09:15 PM UTC

    Fixes addressing the Project feed and app data issues in version 10.0.06 have been deployed. Users who were impacted may have been logged out as part of the resolution. The sign-in flow has been restored. If you previously experienced difficulty logging in, please try again.

  6. monitoring Mar 05, 2026, 10:27 PM UTC

    The team has identified that there may still be some cases where users encounter a blank project feed even though they are not currently logged in. If you experience this issue, please log in and then log back out to restore normal behavior. We will continue monitoring and will share additional updates if needed.

  7. monitoring Mar 06, 2026, 04:12 PM UTC

    The team released a fix for the additional cases where some users where encountering a blank project feed on mobile app version 10.0.6. If you are still experiencing this issue please close your app, log out and back in to restore normal behavior. We will continue monitoring and will share additional updates if needed.

  8. resolved Mar 07, 2026, 05:31 PM UTC

    After a period of monitoring, the team has resolved the issue. If you are experiencing a blank screen in the app, please close the app, reopen it, and log back in.

Read the full incident report →

Minor March 2, 2026

Issues loading the Project feed on the web

Detected by Pingoru
Mar 02, 2026, 05:33 PM UTC
Resolved
Mar 02, 2026, 06:37 PM UTC
Duration
1h 3m
Affected: Web App
Timeline · 3 updates
  1. investigating Mar 02, 2026, 05:33 PM UTC

    We are currently investigating an issue affecting the main Project feed on the web app. We will provide updates here as we learn more.

  2. monitoring Mar 02, 2026, 05:59 PM UTC

    The cause has been identified, and performance is stable. We’re monitoring closely and will update if anything changes.

  3. resolved Mar 02, 2026, 06:37 PM UTC

    This incident has been resolved. Please get in touch with our Support team if you're still experiencing issues. Thank you for your patience as we worked through this!

Read the full incident report →

Minor February 20, 2026

Users are not receiving email notifications

Detected by Pingoru
Feb 20, 2026, 02:03 AM UTC
Resolved
Feb 20, 2026, 09:06 PM UTC
Duration
19h 2m
Affected: Notifications
Timeline · 5 updates
  1. investigating Feb 20, 2026, 02:03 AM UTC

    We are currently investigating this issue and will provide updates as we learn more. In-app notifications are functioning as expected.

  2. investigating Feb 20, 2026, 02:20 PM UTC

    We are continuing to update this issue and will provide another update by 11 AM CST. In-app notifications continue to function as expected.

  3. identified Feb 20, 2026, 03:55 PM UTC

    We've identified the cause of issues with email notifications, and our engineering team is working toward a fix.

  4. monitoring Feb 20, 2026, 07:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 20, 2026, 09:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 8, 2026

Degraded performance/lag on the mobile and web apps

Detected by Pingoru
Jan 08, 2026, 06:15 PM UTC
Resolved
Jan 08, 2026, 09:23 PM UTC
Duration
3h 8m
Affected: Web AppMobile App
Timeline · 4 updates
  1. investigating Jan 08, 2026, 06:15 PM UTC

    We are currently investigating an issue affecting the mobile and web apps. Customers may experience degraded performance or app lag. We will provide updates here as we learn more.

  2. investigating Jan 08, 2026, 07:05 PM UTC

    Response times are beginning to improve, though some users may still experience intermittent issues. Our team continues to investigate and work toward full stability.

  3. monitoring Jan 08, 2026, 07:28 PM UTC

    Performance has stabilized, and we’re continuing to monitor closely to ensure consistent behavior. We'll share updates if anything changes.

  4. resolved Jan 08, 2026, 09:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 6, 2026

Some Users experiencing an error page on the web app

Detected by Pingoru
Jan 06, 2026, 05:39 PM UTC
Resolved
Jan 06, 2026, 06:33 PM UTC
Duration
53m
Affected: Web App
Timeline · 4 updates
  1. investigating Jan 06, 2026, 05:39 PM UTC

    We are currently investigating an issue affecting some Users on the web app. Customers may experience an error message after logging in or refreshing their page. We will provide updates here as we learn more.

  2. identified Jan 06, 2026, 05:57 PM UTC

    We've identified the cause of ongoing errors on the web app, and our engineering team is working toward a fix. We'll continue to provide updates here.

  3. monitoring Jan 06, 2026, 06:12 PM UTC

    A fix has been implemented and we are monitoring to ensure stability.

  4. resolved Jan 06, 2026, 06:33 PM UTC

    The issue affecting the web has been resolved. All systems are operating normally. Thanks for your patience today!

Read the full incident report →

Minor December 29, 2025

Intermittent Errors and Degraded Performance on the Mobile and Web Apps

Detected by Pingoru
Dec 29, 2025, 04:57 PM UTC
Resolved
Dec 29, 2025, 06:06 PM UTC
Duration
1h 9m
Affected: APIWeb AppMobile App
Timeline · 5 updates
  1. investigating Dec 29, 2025, 04:57 PM UTC

    We’re investigating an issue causing errors and degraded performance across parts of the app. Some users may experience latency or errors when loading pages or performing actions. Our team is actively working on a resolution, and we’ll provide updates as progress is made.

  2. identified Dec 29, 2025, 05:12 PM UTC

    We’ve identified the cause of the issue and are working on a fix. Users may still experience intermittent slowdowns or errors while remediation is underway.

  3. monitoring Dec 29, 2025, 05:33 PM UTC

    A fix has been implemented, and performance is improving. We’re monitoring closely to ensure stability. We’ll provide additional updates if anything changes.

  4. monitoring Dec 29, 2025, 06:06 PM UTC

    This issue has been resolved and performance has returned to normal. Thanks for your patience while we worked through this.

  5. resolved Dec 29, 2025, 06:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 11, 2025

Issues searching for and Labeling Projects on the web and mobile apps

Detected by Pingoru
Dec 11, 2025, 05:46 PM UTC
Resolved
Dec 11, 2025, 09:06 PM UTC
Duration
3h 20m
Affected: Web AppSearchMobile App
Timeline · 8 updates
  1. investigating Dec 11, 2025, 05:46 PM UTC

    We are currently investigating an issue affecting searching for and filtering Projects on the mobile and web apps. We will provide updates here as we learn more.

  2. identified Dec 11, 2025, 06:13 PM UTC

    We've identified the cause of ongoing issues affecting search functionality in the mobile and web apps. Our engineering team is working toward a fix.

  3. monitoring Dec 11, 2025, 06:59 PM UTC

    A fix has been implemented, and we are monitoring to ensure stability.

  4. investigating Dec 11, 2025, 07:36 PM UTC

    The fix we applied is no longer holding, and search issues are still occurring in both the mobile and web apps. Our team is actively investigating, and we’ll continue to provide updates.

  5. identified Dec 11, 2025, 07:53 PM UTC

    We've identified the cause of ongoing issues affecting search functionality in the mobile and web apps. Our engineering team is working toward a fix.

  6. monitoring Dec 11, 2025, 08:04 PM UTC

    A fix has been implemented, and we are monitoring to ensure stability.

  7. investigating Dec 11, 2025, 08:12 PM UTC

    The fix we applied is no longer holding, and search issues are still occurring in both the mobile and web apps. Our team is actively investigating, and we’ll continue to provide updates.

  8. resolved Dec 11, 2025, 09:06 PM UTC

    The issue affecting filtering and search functionalities on the mobile and web apps has been resolved. All systems are operating normally. Thanks for your patience today!

Read the full incident report →

Minor December 11, 2025

Degraded performance in the Document scanner on the mobile app. Users are being asked to update their app despite being on the most recent app version.

Detected by Pingoru
Dec 11, 2025, 02:12 PM UTC
Resolved
Dec 11, 2025, 07:45 PM UTC
Duration
5h 33m
Affected: Mobile App
Timeline · 4 updates
  1. investigating Dec 11, 2025, 02:12 PM UTC

    We are currently investigating an issue affecting the Document scanner on the mobile app. Customers may experience an upgrade prompt. We will provide updates here as we learn more.

  2. identified Dec 11, 2025, 02:32 PM UTC

    We've identified the cause of ongoing issues with the Document scanner, and our engineering team is working toward a fix.

  3. identified Dec 11, 2025, 03:18 PM UTC

    Our mobile scanning tool is temporarily impacted due to an issue with a required service credential. We’re working with our service provider to resolve this as quickly as possible. Restoration may take a bit longer than a typical fix, and we’ll share updates as we have them.

  4. resolved Dec 11, 2025, 07:45 PM UTC

    The issue affecting scanning documents with the mobile app has been resolved. Thanks for your patience!

Read the full incident report →

Notice November 18, 2025

Issues accessing the Help Center and AI Actions.

Detected by Pingoru
Nov 18, 2025, 02:44 PM UTC
Resolved
Nov 18, 2025, 03:06 PM UTC
Duration
21m
Affected: Web AppMobile App
Timeline · 2 updates
  1. investigating Nov 18, 2025, 02:44 PM UTC

    The 3rd-party provider (Cloudflare) is experiencing an outage that may affect access to our Help Center and AI actions.

  2. resolved Nov 18, 2025, 03:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 22, 2025

Issues creating Projects and adding Users on App and Web

Detected by Pingoru
Oct 22, 2025, 06:04 PM UTC
Resolved
Oct 22, 2025, 08:31 PM UTC
Duration
2h 26m
Affected: Web AppMobile App
Timeline · 4 updates
  1. investigating Oct 22, 2025, 06:04 PM UTC

    We are currently investigating an issue preventing Users from creating Projects and inviting Users. This issue is impacting Users on both the mobile and web apps.

  2. identified Oct 22, 2025, 06:34 PM UTC

    The cause of the issue impacting creating Projects and adding Users has been identified and we're actively working on a fix.

  3. monitoring Oct 22, 2025, 07:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 22, 2025, 08:31 PM UTC

    This incident has been resolved. Users should now be able to create Projects and send invites without issue. All Projects created during the degradation should now appear in your feed. Similarly any invites sent should now be sent. If you're still having issues please reach out to [email protected].

Read the full incident report →