CompanyCam incident
Increased latency affecting some web app Users
CompanyCam experienced a minor incident on December 15, 2025 affecting Web App, lasting 3d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2025, 09:17 PM UTC
We are currently investigating an issue affecting some Users on the web. Customers may experience increased latency when loading Projects, photos, etc. We will provide updates here as we learn more.
- investigating Dec 15, 2025, 11:38 PM UTC
We’re actively monitoring reported cases and web app stability and will share updates here as our investigation continues.
- investigating Dec 16, 2025, 02:05 PM UTC
Our team is continuing to investigate the issue while closely monitoring web app stability. We’ll provide updates as more information becomes available.
- investigating Dec 17, 2025, 03:04 PM UTC
This issue remains under investigation. While it is impacting users globally, the behavior is intermittent, and some users may only experience brief periods of degraded performance, including slow page loads or timeouts. Most functionality remains stable and available, allowing users to continue completing their work. Our team is actively working toward a solution and will continue to post updates.
- investigating Dec 18, 2025, 02:24 PM UTC
We’re continuing to investigate this issue this morning. Impact remains intermittent, and users may occasionally experience slow page loads or timeouts. Most functionality remains available, and users should still be able to complete their work. Our team is actively working toward a resolution, and we’ll continue to share updates as we make progress.
- identified Dec 19, 2025, 02:42 PM UTC
Our team is continuing work on this issue. We’ve identified an underlying problem with how traffic is being routed and are actively working on a fix. Users may still experience intermittent slow page loads or timeouts, though most functionality remains available. We’ll share updates as we make progress.
- identified Dec 19, 2025, 04:27 PM UTC
A fix has been implemented, and we’re seeing positive improvements. We’re continuing to monitor performance closely to ensure everything remains stable. We’ll share additional updates if anything changes.
- monitoring Dec 19, 2025, 04:28 PM UTC
A fix has been implemented, and we’re seeing positive improvements. We’re continuing to monitor performance closely to ensure everything remains stable. We’ll share additional updates if anything changes.
- resolved Dec 19, 2025, 06:21 PM UTC
The issue has been resolved, and performance has stabilized. Thanks for your patience while we worked to restore normal operation.