CompanyCam incident
Degraded performance in the Document scanner on the mobile app. Users are being asked to update their app despite being on the most recent app version.
Resolved after 5 hours 33 minutes, affecting Mobile App, on December 11, 2025.
The issue affecting scanning documents with the mobile app has been resolved. Thanks for your patience!
Affected components
Update timeline
- investigating Dec 11, 2025, 02:12 PM UTC
We are currently investigating an issue affecting the Document scanner on the mobile app. Customers may experience an upgrade prompt. We will provide updates here as we learn more.
- identified Dec 11, 2025, 02:32 PM UTC
We've identified the cause of ongoing issues with the Document scanner, and our engineering team is working toward a fix.
- identified Dec 11, 2025, 03:18 PM UTC
Our mobile scanning tool is temporarily impacted due to an issue with a required service credential. We’re working with our service provider to resolve this as quickly as possible. Restoration may take a bit longer than a typical fix, and we’ll share updates as we have them.
- resolved Dec 11, 2025, 07:45 PM UTC
The issue affecting scanning documents with the mobile app has been resolved. Thanks for your patience!
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