CompanyCam incident

Degraded performance in the Document scanner on the mobile app. Users are being asked to update their app despite being on the most recent app version.

Minor Resolved View vendor source →

CompanyCam experienced a minor incident on December 11, 2025 affecting Mobile App, lasting 5h 33m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 02:12 PM UTC
Resolved
Dec 11, 2025, 07:45 PM UTC
Duration
5h 33m
Detected by Pingoru
Dec 11, 2025, 02:12 PM UTC

Affected components

Mobile App

Update timeline

  1. investigating Dec 11, 2025, 02:12 PM UTC

    We are currently investigating an issue affecting the Document scanner on the mobile app. Customers may experience an upgrade prompt. We will provide updates here as we learn more.

  2. identified Dec 11, 2025, 02:32 PM UTC

    We've identified the cause of ongoing issues with the Document scanner, and our engineering team is working toward a fix.

  3. identified Dec 11, 2025, 03:18 PM UTC

    Our mobile scanning tool is temporarily impacted due to an issue with a required service credential. We’re working with our service provider to resolve this as quickly as possible. Restoration may take a bit longer than a typical fix, and we’ll share updates as we have them.

  4. resolved Dec 11, 2025, 07:45 PM UTC

    The issue affecting scanning documents with the mobile app has been resolved. Thanks for your patience!