CompanyCam incident
Degraded performance for CompanyCam Translation due to a provider issue
Resolved after 1 day 1 hour, affecting Web App and Mobile App, on September 15, 2025.
OpenAI has resolved the issue impacting CompanyCam's AI Features, specifically Translations. If you're still experiencing issues please reach out to our Support Team via the in-app chat or by email at [email protected].
Affected components
Update timeline
- identified Sep 15, 2025, 05:31 PM UTC
We've identified an issue causing degraded performance of CompanyCam's Translation feature. You may still be able to use this tool but be aware processing time is elevated and the translation may fail. This stems from a larger issue with one of our providers, OpenAI. We will keep you updated on the status of this issue. If you are having problems please reach out to our Support team!
- resolved Sep 16, 2025, 06:48 PM UTC
OpenAI has resolved the issue impacting CompanyCam's AI Features, specifically Translations. If you're still experiencing issues please reach out to our Support Team via the in-app chat or by email at [email protected].
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