Chargebee Outage History
Chargebee is up right nowPingoru has recorded 52 incidents for Chargebee: 44 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 29 of 720 (4%) |
| May 2026 | 6 | 8 of 744 (1%) |
| June 2026 | 3 | 4 of 720 (1%) |
| July 2026 | 4 | 16 of 744 (2%) |
| August 2026 | 3 | 2 of 744 (0%) |
| September 2026 | 8 | 5 of 720 (1%) |
| October 2026 | 4 | 44 of 744 (6%) |
| November 2026 | 0 | 0 of 244 (0%) |
Incidents, newest first
Major October 28, 2026 API Service Degradation - EU Region 40m API (EU)
Started Oct 28, 2026, 08:15 AM UTC· resolved Oct 28, 2026, 08:56 AM UTC
- investigating Oct 28, 2026, 08:15 AM UTC
We are investigating a service interruption affecting our API. We will provide updates as we progress.
- monitoring Oct 28, 2026, 08:46 AM UTC
Services have recovered, and error rates have returned to normal. We are monitoring our systems for ongoing stability.
- resolved Oct 28, 2026, 08:56 AM UTC
This incident has been resolved.
Notice October 22, 2026 Subject: Security Notice: No Impact from PHPshell Zero-Day Vulnerability 11d 15h Product Security
Started Oct 22, 2026, 03:43 PM UTC· resolved Nov 03, 2026, 07:07 AM UTC
- monitoring Oct 22, 2026, 03:43 PM UTC
Chargebee is aware of the recently reported PHPshell zero-day vulnerability and has completed an initial assessment of its potential impact on our services. Chargebee does not use PHP in its customer-facing workflows. Based on our assessment, this vulnerability does not affect Chargebee’s services or customer integrations, and no action is required by our customers at this time. As an additional precaution, we are verifying with our subprocessors to confirm they are unaffected and to ensure appropriate safeguards remain in place across our service ecosystem. We will continue to monitor relevant security developments and provide updates if our assessment changes. If you have any questions, please contact Chargebee Support.
- resolved Nov 03, 2026, 07:07 AM UTC
This incident has been resolved.
Minor October 10, 2026 API Service Degradation – API (US)
Started Oct 10, 2026, 09:34 AM UTC· resolved Oct 10, 2026, 09:34 AM UTC
- resolved Oct 10, 2026, 09:34 AM UTC
We experienced a brief service interruption in the US region due to an AWS platform issue, which resulted in intermittent API failures for some merchants. All services have completely recovered. We apologize for any disruption this may have caused.
Minor October 8, 2026 API Service Degradation - EU Region 1d 18h API (EU)
Started Oct 08, 2026, 02:31 PM UTC· resolved Oct 10, 2026, 09:24 AM UTC
- identified Oct 08, 2026, 02:31 PM UTC
We are investigating a service interruption affecting our API. We will provide updates as we progress.
- monitoring Oct 08, 2026, 02:45 PM UTC
We experienced intermittent API errors between 12:50 UTC and 14:26 UTC. Services have recovered, and we are monitoring them for ongoing stability.
- resolved Oct 10, 2026, 09:24 AM UTC
This incident has been resolved.
Minor September 30, 2026 API Service Degradation 6m API (EU)
Started Sep 30, 2026, 09:14 AM UTC· resolved Sep 30, 2026, 09:20 AM UTC
- resolved Sep 30, 2026, 10:05 AM UTC
We experienced a brief service interruption in the EU region between 09:14 UTC and 09:20 UTC that resulted in failed API requests for some merchants. Services have recovered. We apologize for any disruption this may have caused.
Major September 29, 2026 API Service Degradation 2h API (US)
Started Sep 29, 2026, 12:35 PM UTC· resolved Sep 29, 2026, 02:35 PM UTC
- monitoring Sep 29, 2026, 12:35 PM UTC
Between 11:58 UTC and 12:08 UTC, we experienced a brief service interruption in the US region that resulted in failed API requests for some merchants. Services have recovered, and we are currently monitoring the systems for continued stability.
- resolved Sep 29, 2026, 02:35 PM UTC
This incident has been resolved.
Minor September 17, 2026 API Service Degradation 10m API (EU)
Started Sep 17, 2026, 01:59 AM UTC· resolved Sep 17, 2026, 02:09 AM UTC
- resolved Sep 17, 2026, 03:51 AM UTC
Between 01:59 UTC and 02:09 UTC, we experienced a brief service interruption in the EU region due to an AWS platform issue, which led to failed API requests for some users. All services have fully recovered. We apologize for any disruption this may have caused
Minor September 3, 2026 Signup Degradation 50m
Started Sep 03, 2026, 07:03 PM UTC· resolved Sep 03, 2026, 07:53 PM UTC
- investigating Sep 03, 2026, 07:03 PM UTC
We are investigating an issue that is preventing new users from signing up. We will provide an update as soon as we have more information.
- identified Sep 03, 2026, 07:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 03, 2026, 07:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2026, 07:53 PM UTC
This incident has been resolved.
Minor September 3, 2026 Application Login Issues 1h 3m Admin Console (US), Admin Console (EU), Admin Console (AU)
Started Sep 03, 2026, 05:36 PM UTC· resolved Sep 03, 2026, 06:40 PM UTC
- investigating Sep 03, 2026, 05:36 PM UTC
We are investigating login issues when accessing the Chargebee Admin Portal (https://app.chargebee.com) using email and password; there are no issues with Single Sign-On. We will keep you posted as we progress.
- monitoring Sep 03, 2026, 06:10 PM UTC
The issue has been fixed, and we are monitoring our systems to ensure ongoing stability. We apologize for any disruption this may have caused.
- resolved Sep 03, 2026, 06:40 PM UTC
This incident has been resolved.
Minor September 3, 2026 API Service Degradation 21m API (US)
Started Sep 03, 2026, 01:51 PM UTC· resolved Sep 03, 2026, 02:13 PM UTC
- monitoring Sep 03, 2026, 01:51 PM UTC
We experienced a brief service interruption that resulted in a small number of failed API requests. All services have completely recovered, and we are monitoring our systems to ensure ongoing stability. We apologize for any disruption this may have caused.
- resolved Sep 03, 2026, 02:13 PM UTC
We noticed API failures between 11:49 UTC and 12:01 UTC. While the overall incident window lasted for 12 minutes, the actual disruptions were limited to 4 minutes. Our systems remain fully stable, and we are resolving this incident.
Major September 2, 2026 API Service Degradation 7m API (US)
Started Sep 02, 2026, 01:28 PM UTC· resolved Sep 02, 2026, 01:35 PM UTC
- monitoring Sep 02, 2026, 01:28 PM UTC
Between 12:54 UTC and 12:57 UTC, some users may have experienced intermittent API failures in the US region. The services have recovered, and we are monitoring the situation for stability.
- resolved Sep 02, 2026, 01:35 PM UTC
This incident has been resolved.
Minor September 2, 2026 QuickBooks Online Service Degradation – QuickBooks
Started Sep 02, 2026, 05:47 AM UTC· resolved Sep 02, 2026, 05:47 AM UTC
- resolved Sep 02, 2026, 05:47 AM UTC
We experienced intermittent login and functionality issues due to an external service disruption at QuickBooks Online. QuickBooks has confirmed that the root cause has been fixed and all systems are fully restored. We apologize for any inconvenience this caused. Incident Reference - https://quickbooks.statuspage.io/incidents/vkntw55njz2z
Minor August 24, 2026 Avalara Service Degradation 1h 47m Avalara
Started Aug 24, 2026, 03:59 PM UTC· resolved Aug 24, 2026, 05:47 PM UTC
- monitoring Aug 24, 2026, 03:59 PM UTC
Between 14:54 UTC and 15:32 UTC, we experienced intermittent errors with our tax calculation provider, Avalara, which temporarily impacted a few API requests. The errors have stopped, and we are continuing to monitor services to ensure stability.
- resolved Aug 24, 2026, 05:47 PM UTC
This incident has been resolved.
Minor August 7, 2026 Self-Serve Portal Intermittent Issues – Self-Serve Portal (EU)
Started Aug 07, 2026, 03:58 PM UTC· resolved Aug 07, 2026, 03:58 PM UTC
- resolved Aug 07, 2026, 03:58 PM UTC
Some users may have experienced intermittent issues managing subscriptions, invoices, or payment methods in the Self-Serve Portal. Service has been fully restored. We apologize for any inconvenience caused.
Minor August 2, 2026 API Service Degradation 3m API (US), API (EU), API (AU)
Started Aug 02, 2026, 06:47 AM UTC· resolved Aug 02, 2026, 06:50 AM UTC
- monitoring Aug 02, 2026, 06:47 AM UTC
Between 05:59 UTC and 06:01 UTC, some users may have experienced intermittent API failures in all 3 regions. The services have recovered and we are monitoring the situation for stability.
- resolved Aug 02, 2026, 06:50 AM UTC
This incident has been resolved.
Minor July 21, 2026 Avalara Service Degradation 3h 8m Avalara
Started Jul 21, 2026, 07:52 AM UTC· resolved Jul 21, 2026, 11:01 AM UTC
- investigating Jul 21, 2026, 07:52 AM UTC
We are investigating a technical issue with our tax calculation provider, Avalara, that is impacting some subscription renewals and invoicing processes. We are following up with Avalara on this and will keep this incident updated as we progress.
- monitoring Jul 21, 2026, 09:24 AM UTC
The errors stopped as of 08:25 AM UTC, and we are monitoring the affected systems for stability.
- resolved Jul 21, 2026, 11:01 AM UTC
This incident has been resolved.
Minor July 20, 2026 API Service Degradation 5m API (US)
Started Jul 20, 2026, 12:38 PM UTC· resolved Jul 20, 2026, 12:43 PM UTC
- resolved Jul 20, 2026, 01:10 PM UTC
We experienced intermittent API request timeouts in the US region between 12:38 UTC and 12:43 UTC. The issue has since been resolved, and services are operating normally.
Minor July 16, 2026 Webhook Service Degradation –
Started Jul 16, 2026, 01:10 PM UTC· resolved Jul 16, 2026, 01:10 PM UTC
- resolved Jul 16, 2026, 01:10 PM UTC
We experienced a delay in webhook delivery for TEST sites during the window from July 19th 09:49 UTC to July 19th 12:12 UTC, and the services are functioning as expected. We apologize for any disruption this caused to your testing workflows.
Major July 16, 2026 API Service Degradation 12h 27m API (EU)
Started Jul 16, 2026, 12:56 PM UTC· resolved Jul 17, 2026, 01:23 AM UTC
- resolved Jul 16, 2026, 12:56 PM UTC
We experienced intermittent API request timeouts in the EU region during the window from 15-7-2026 21:56:00 UTC to 16-07-2026 01:23:55 UTC. The issue has since been resolved, and services are operating normally.
Minor June 30, 2026 Degraded Performance - Chargebee Copilot 1h 5m Copilot Services
Started Jun 30, 2026, 10:55 PM UTC· resolved Jul 01, 2026, 12:00 AM UTC
- identified Jun 30, 2026, 10:55 PM UTC
We are aware of an issue causing server errors to appear in the Chargebee Copilot panel within the Growth application. Users may be unable to load or interact with the Copilot interface. All core billing functions are completely unaffected and operating normally.
- resolved Jul 01, 2026, 12:00 AM UTC
We have confirmed that these alerts were false positive and no actual degradation of service occurred. We apologize for any confusion this may have caused.
Critical June 11, 2026 Email Service Degradation 2h 57m Email Notifications (US), Email Notifications (EU), Email Notifications (AU)
Started Jun 11, 2026, 11:15 PM UTC· resolved Jun 12, 2026, 02:12 AM UTC
- investigating Jun 11, 2026, 11:15 PM UTC
We are investigating an issue with our email provider that is causing delays in system notifications. Our team is working with the email provider to restore normal functionality. We will keep you posted as we progress.
- identified Jun 11, 2026, 11:30 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 11, 2026, 11:53 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 12, 2026, 12:18 AM UTC
A fix has been implemented. We are coordinating with our email provider to activate these changes and fully restore notification services.
- identified Jun 12, 2026, 12:39 AM UTC
Our team is following up with the email provider to expedite the restoration of notification services. We will keep you posted as we progress.
- identified Jun 12, 2026, 01:19 AM UTC
We are working with our email provider to expedite the resolution. We will provide another update as soon as notifications begin processing again.
- monitoring Jun 12, 2026, 02:03 AM UTC
Email service has been restored, and new notifications are now being delivered as expected. We will reprocess all queued emails to ensure that any messages delayed during this period are successfully delivered.
- resolved Jun 12, 2026, 02:12 AM UTC
This incident has been resolved.
Major June 5, 2026 API Service Degradation 6m API (US)
Started Jun 05, 2026, 10:16 PM UTC· resolved Jun 05, 2026, 10:22 PM UTC
- resolved Jun 05, 2026, 11:00 PM UTC
We experienced 2 minutes of intermittent API request timeouts in the US region during the window from 05-06-2026 22:16 UTC to 22:22 UTC. The issue has since been resolved, and services are operating normally.
Minor May 29, 2026 Degraded Performance: Outbound Email Notifications 38m Sendgrid
Started May 29, 2026, 11:40 AM UTC· resolved May 29, 2026, 12:18 PM UTC
- identified May 29, 2026, 11:40 AM UTC
We are investigating an issue with our email provider that is causing delays in system notifications for test sites. Live sites are not impacted and remain fully operational. We are working with the provider to restore normal email functionality for our test environments. We will keep you posted as we progress.
- resolved May 29, 2026, 12:18 PM UTC
We have restored outbound email functionality for test environments. This incident has been resolved. -- Live sites were not impacted during this service window.
Major May 20, 2026 Intermittent API Failures - EU Region 14m API (EU), Checkout (EU), hCaptcha
Started May 20, 2026, 03:02 PM UTC· resolved May 20, 2026, 03:16 PM UTC
- resolved May 20, 2026, 04:09 PM UTC
We experienced intermittent API request timeouts in the EU region between 15:02 UTC and 15:16 UTC. The issue has since been resolved, and services are operating normally.
Major May 18, 2026 API Service Degradation 11m API (US), API (EU), API (AU)
Started May 18, 2026, 10:06 AM UTC· resolved May 18, 2026, 10:17 AM UTC
- resolved May 18, 2026, 11:05 AM UTC
We experienced an issue causing intermittent 5xx errors across all regions, which was traced back to an internal change. We have reverted it to restore full stability. We apologize for any inconvenience this may have caused. Update: Impact Window: 10:06 UTC to 10:17 UTC