Chargebee Outage History

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There were 4 Chargebee outages since February 19, 2026 totaling 31h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.chargebee.com

Minor April 9, 2026

Delays in Data Sync and Payment Statuses

Detected by Pingoru
Apr 09, 2026, 06:36 AM UTC
Resolved
Apr 10, 2026, 11:51 AM UTC
Duration
1d 5h
Affected: Webhooks (US)Webhooks (AU)
Timeline · 3 updates
  1. monitoring Apr 09, 2026, 06:36 AM UTC

    We are currently monitoring an issue causing background processing delays. As a result, you may notice delays in payment status updates and slower sync times for third-party integrations. Core platform functionality remains completely unaffected, and we have implemented safeguards to maintain overall system stability while we resolve the actual root cause.

  2. monitoring Apr 09, 2026, 04:37 PM UTC

    We have successfully deployed a patch to address the underlying issue. We will continue to monitor the system to ensure ongoing stability. Thank you for your patience while we worked to resolve this issue.

  3. resolved Apr 10, 2026, 11:51 AM UTC

    We have concluded our monitoring period and observed no further issues. All systems are operating normally. Thank you for your continued patience.

Read the full incident report →

Minor February 26, 2026

API Service Degradation

Detected by Pingoru
Feb 26, 2026, 04:45 PM UTC
Resolved
Feb 26, 2026, 04:45 PM UTC
Duration
—
Affected: API (US)
Timeline · 3 updates
  1. investigating Feb 26, 2026, 03:04 PM UTC

    We have noticed intermittent API failures in US Region, Our team is investigating the cause and will provide updates as soon as we have more information.

  2. monitoring Feb 26, 2026, 04:24 PM UTC

    We have not observed any errors since 14:46 UTC. We are monitoring the API responses.

  3. resolved Feb 26, 2026, 04:45 PM UTC

    We experienced intermittent API request timeouts during two brief one-minute windows between 14:23 and 14:46 UTC. The issue has since been resolved, and services are operating normally.

Read the full incident report →

Minor February 24, 2026

GoCardless API Disruption

Detected by Pingoru
Feb 24, 2026, 02:36 PM UTC
Resolved
Feb 24, 2026, 03:21 PM UTC
Duration
44m
Affected: GoCardless
Timeline · 3 updates
  1. investigating Feb 24, 2026, 02:36 PM UTC

    We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GoCardless. GoCardless has confirmed that some users are experiencing a blank screen when accessing the GoCardless Dashboard. There have also been reports of API disruptions. More details here - https://www.gocardless-status.com/incidents/01KJ7YN58MXE8PKB2WRDB4HGYK

  2. monitoring Feb 24, 2026, 03:02 PM UTC

    GoCardless have identified the root cause and implemented a fix. Access to the GoCardless dashboard and APIs is recovering at the moment.

  3. resolved Feb 24, 2026, 03:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 19, 2026

Webhook Service Degradation

Detected by Pingoru
Feb 19, 2026, 01:28 PM UTC
Resolved
Feb 19, 2026, 03:19 PM UTC
Duration
1h 50m
Affected: Webhooks (US)Webhooks (EU)Webhooks (AU)
Timeline · 3 updates
  1. investigating Feb 19, 2026, 01:28 PM UTC

    We are currently experiencing a delay in webhook delivery for TEST sites. Our team is investigating the cause and will provide updates as soon as we have more information.

  2. identified Feb 19, 2026, 01:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 19, 2026, 03:19 PM UTC

    This incident has been resolved.

Read the full incident report →

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