Chargebee experienced a minor incident on September 3, 2026 affecting Admin Console (US) and Admin Console (EU) and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Admin Console (US)Admin Console (EU)Admin Console (AU)
Update timeline
- investigating Sep 03, 2026, 05:36 PM UTC
We are investigating login issues when accessing the Chargebee Admin Portal (https://app.chargebee.com) using email and password; there are no issues with Single Sign-On. We will keep you posted as we progress.
- monitoring Sep 03, 2026, 06:10 PM UTC
The issue has been fixed, and we are monitoring our systems to ensure ongoing stability. We apologize for any disruption this may have caused.
- resolved Sep 03, 2026, 06:40 PM UTC
This incident has been resolved.