Chargebee incident

Intermittent API Failures - EU Region

Major Resolved View vendor source →

Chargebee experienced a major incident on May 20, 2026 affecting API (EU) and Checkout (EU) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 04:09 PM UTC
Resolved
May 20, 2026, 04:09 PM UTC
Duration
—
Detected by Pingoru
May 20, 2026, 04:09 PM UTC

Affected components

API (EU)Checkout (EU)hCaptcha

Update timeline

  1. resolved May 20, 2026, 04:09 PM UTC

    We experienced intermittent API request timeouts in the EU region between 15:02 UTC and 15:16 UTC. The issue has since been resolved, and services are operating normally.