Chargebee incident

Degraded Performance: Outbound Email Notifications

Minor Resolved View vendor source →

Chargebee experienced a minor incident on May 29, 2026 affecting Sendgrid, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 11:40 AM UTC
Resolved
May 29, 2026, 12:18 PM UTC
Duration
38m
Detected by Pingoru
May 29, 2026, 11:40 AM UTC

Affected components

Sendgrid

Update timeline

  1. identified May 29, 2026, 11:40 AM UTC

    We are investigating an issue with our email provider that is causing delays in system notifications for test sites. Live sites are not impacted and remain fully operational. We are working with the provider to restore normal email functionality for our test environments. We will keep you posted as we progress.

  2. resolved May 29, 2026, 12:18 PM UTC

    We have restored outbound email functionality for test environments. This incident has been resolved. -- Live sites were not impacted during this service window.