Chargebee had 33 outages in the last 2 years totaling 733h 2m of downtime — averaging 1.4 incidents per month.
There were 33 Chargebee outages since February 18, 2025 totaling 733h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some customers are experiencing login issues with the Chargebee Application. Our team is investigating the cause and will provide updates as soon as we have more information.
We have received confirmation from impacted customers that the issue is now resolved. We will continue to monitor our systems to ensure stability.
We are currently experiencing issues with the Atomic Pricing feature. Our team is investigating this.
We have implemented a fix for this issue, the incident has now been resolved.
Some Chargebee Retention customers are experiencing login issues. Our team is investigating the cause and working on a permanent resolution. Will provide updates as soon as we have more information.
A temporary fix has been implemented by resetting account settings. We are monitoring the temporary fix to ensure stability.
This incident has been resolved.
We are currently investigating an issue affecting the Revenue Story Dashboard in the EU region. Our team is working on resolving this issue.
We have identified the root cause and are working on implementing a solution.
This incident has been resolved.
We experienced intermittent API failures between 12:18 and 12:19 UTC in the US region due to a brief issue on the AWS platform. The impact was minimal, affecting only a subset of requests. AWS has resolved the issue, and services have returned to normal. We apologize for any disruption this may have caused.
Between 08:52 and 09:14 UTC, an AWS RDS failover caused intermittent 5xx errors, impacting in-app purchases for omnichannel merchants. While the failover itself was completed within 40 seconds, our application continued to experience errors for an extended period. We performed a full server restart, after which the system returned to normal. We apologize for any disruption this may have caused
We are currently experiencing an issue with PayPal Express Checkout, our team is working on resolving the issue.
We have identified the root cause of the issue and working on implementing a fix.
Our team has implemented the necessary fixes, and PayPal Express Checkout is now functioning normally. We appreciate your patience and apologize for any inconvenience caused.
We have identified that HMRC has discontinued Version 1.0 of its VAT validation API, impacting VAT validation for UK businesses. To prevent any disruptions, we have disabled HMRC VAT validation and implemented a temporary format-only validation. Please note that this does not verify VAT registration status. We have notified affected merchants and are working with HMRC to integrate Version 2 of the API. We will provide updates as we make progress. For more details, please refer - https://developer.service.hmrc.gov.uk/api-documentation/docs/api/service/vat-registered-companies-api/2.0
We are continuing to work on a fix for this issue.
We have successfully tested Version 2.0 of the HMRC VAT validation API in the sandbox and are now implementing the necessary code changes in Chargebee. We will share further updates as we progress.
We have successfully implemented the required code changes to support API V2.0. We are now waiting for production credentials from HMRC to enable the service. We will provide further updates as we progress.
We are still waiting for production credentials from HMRC and continuing to follow up to expedite the process. We will provide further updates as soon as we have more information. Thank you for your patience!
We are still waiting for the production account from HMRC and following up to get this resolved. We will share updates as soon as we have more information. Thanks for your patience.
We are still awaiting the production account from HMRC. We will keep following up and share any updates once we have more information. Thank you for your patience.
HMRC has approved our production account, and we have re-enabled the UK VAT validation service in Chargebee. The VAT validation is now functioning as expected. Thank you for your patience while we worked through this issue. If you have any questions, please refer to our support documentation or reach out to our support team. More details: https://www.chargebee.com/docs/2.0/uk-vat.html#uk-vat-validation_when-uk-vat-validation-service-is-down