Chargebee experienced a major incident on May 18, 2026 affecting API (US) and API (EU) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
API (US)API (EU)API (AU)
Update timeline
- resolved May 18, 2026, 11:05 AM UTC
We experienced an issue causing intermittent 5xx errors across all regions, which was traced back to an internal system update. We have reverted the change to restore full stability. We apologize for any inconvenience this may have caused. Update: Impact Window: 10:06 UTC to 10:17 UTC