- Detected by Pingoru
- May 26, 2026, 02:22 PM UTC
- Resolved
- May 27, 2026, 05:16 PM UTC
- Duration
- 1d 2h
Affected: First Data NorthFirst Data RapidConnect
Timeline · 3 updates
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identified May 26, 2026, 02:22 PM UTC
Please be advised, we have identified a funding delay which may affect batches settled between 05/22-05/25. This issue is currently under review. Please note, this has no impact on the ability to process transactions.
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monitoring May 26, 2026, 03:29 PM UTC
A fix has been implemented and we are monitoring results. All merchant funding should complete by tomorrow morning.
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resolved May 27, 2026, 05:16 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 05:16 PM UTC
- Resolved
- Apr 27, 2026, 06:50 PM UTC
- Duration
- 1h 33m
Affected: CardPointe Unattended UAT (Testing)
Timeline · 1 update
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investigating Apr 27, 2026, 05:16 PM UTC
On Tuesday, April 28, 2026, from 2:00 AM to 4:MM AM ET, we will be making updates to the CardPointe Unattended UAT environment. There is no anticipated impact to customers or transactions. If you encounter an issue, please follow your standard support escalation process.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 08:29 PM UTC
- Resolved
- Apr 23, 2026, 02:02 AM UTC
- Duration
- 5h 33m
Affected: Phone Support
Timeline · 2 updates
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investigating Apr 22, 2026, 08:29 PM UTC
We are investigating an issue with our phone support system which may be impacting your business. We are currently working to resolve this issue. If in need of immediate assistance please contact your account representative or create a ticket.
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monitoring Apr 22, 2026, 10:36 PM UTC
A fix has been implemented and we are monitoring the results.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 03:04 PM UTC
- Resolved
- Mar 19, 2026, 06:56 PM UTC
- Duration
- 2d 3h
Affected: CardPointe GatewayFirst Data North
Timeline · 4 updates
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investigating Mar 17, 2026, 03:04 PM UTC
The CardPointe Gateway is currently experiencing timeouts during Debit and EBT authorizations on North. We are currently investigating the the issue. We will provide updates as they become available.
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identified Mar 17, 2026, 05:15 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Mar 19, 2026, 01:45 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 19, 2026, 06:56 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 08, 2026, 06:53 PM UTC
- Resolved
- Mar 08, 2026, 06:53 PM UTC
- Duration
- —
Affected: CardPointe Integrated Terminal
Timeline · 1 update
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resolved Mar 08, 2026, 06:53 PM UTC
We have identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 07:43 PM UTC
- Resolved
- Feb 26, 2026, 11:21 PM UTC
- Duration
- 3h 38m
Affected: CardPointe Retail Terminal
Timeline · 5 updates
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investigating Feb 26, 2026, 07:43 PM UTC
We are investigating a CardPointe Retail Terminal disruption which may be impacting your business. We are currently working to resolve this issue.
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identified Feb 26, 2026, 07:47 PM UTC
The issue has been identified and a fix is being implemented.
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identified Feb 26, 2026, 07:48 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Feb 26, 2026, 07:57 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 26, 2026, 11:21 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 20, 2026, 05:01 PM UTC
- Resolved
- Feb 21, 2026, 12:46 AM UTC
- Duration
- 7h 45m
Affected: CardPointe Desktop
Timeline · 3 updates
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identified Feb 20, 2026, 05:01 PM UTC
Please be advised, some merchants may notice reporting delays within CardPointe for transactions funded on 2/19. This is isolated to reporting only, transactions have processed and we are working to ensure statuses are updated. Please contact support at 877-828-0720 for additional questions regarding funding/transaction review.
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monitoring Feb 21, 2026, 12:46 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 21, 2026, 12:46 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 08, 2026, 02:50 AM UTC
- Resolved
- Feb 10, 2026, 03:26 PM UTC
- Duration
- 2d 12h
Affected: CardPointe Integrated Terminal
Timeline · 2 updates
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monitoring Feb 08, 2026, 02:50 AM UTC
We've identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.
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resolved Feb 10, 2026, 03:26 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 22, 2026, 08:32 PM UTC
- Resolved
- Jan 23, 2026, 02:20 PM UTC
- Duration
- 17h 47m
Affected: BluePay GatewayCardPointe DesktopCoPilot
Timeline · 3 updates
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investigating Jan 22, 2026, 08:32 PM UTC
We are investigating a service disruption which may be impacting your ability to login to CardPointe, CoPilot and Bluepay . Verification emails may be delayed or undelivered. We are currently working to resolve this issue.
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monitoring Jan 22, 2026, 08:39 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 23, 2026, 02:20 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 15, 2026, 02:44 PM UTC
- Resolved
- Jan 15, 2026, 08:22 PM UTC
- Duration
- 5h 37m
Affected: BluePay Gateway
Timeline · 4 updates
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investigating Jan 15, 2026, 02:44 PM UTC
We are currently investigating an issue that is preventing the BluePay Gateway's recurring billing system from executing recurring billing schedules. There is no impact on non-recurring transaction processing or creation of new recurring billing schedules.
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monitoring Jan 15, 2026, 03:28 PM UTC
A fix has been implemented. The recurring system is currently executing the past due recurring billing schedules.
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monitoring Jan 15, 2026, 04:53 PM UTC
All past due recurring billing schedules have been executed.
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resolved Jan 15, 2026, 08:22 PM UTC
This incident has been resolved. Recurring billing schedules scheduled between 12:00am and 09:17am CST were delayed and have all been executed. Recurring billing has been operating normally since the issue correction.
Read the full incident report →
- Detected by Pingoru
- Nov 25, 2025, 06:36 PM UTC
- Resolved
- Dec 08, 2025, 08:39 PM UTC
- Duration
- 13d 2h
Affected: ACH Payment Services by Fiserv
Timeline · 3 updates
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investigating Nov 25, 2025, 06:36 PM UTC
We've identified an issue with Fiserv ACH on-boarding. Some merchants may experience a delay in account boarding for this product. Merchants currently registered should not experience any issues processing.
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monitoring Nov 25, 2025, 06:39 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 08, 2025, 08:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 19, 2025, 02:19 PM UTC
- Resolved
- Nov 19, 2025, 06:35 PM UTC
- Duration
- 4h 16m
Affected: CardPointe Unattended
Timeline · 4 updates
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investigating Nov 19, 2025, 02:19 PM UTC
We are investigating a CardPointe Unattended service disruption which may be impacting your business. We are currently working to resolve this issue.
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identified Nov 19, 2025, 02:54 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Nov 19, 2025, 03:13 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 19, 2025, 06:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 04:17 PM UTC
- Resolved
- Nov 18, 2025, 04:17 PM UTC
- Duration
- —
Affected: CardPointe GatewayFirst Data NorthFirst Data RapidConnect
Timeline · 1 update
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resolved Nov 18, 2025, 04:17 PM UTC
Please be advised, some merchants processing on the CardPointe Gateway may experience a funding delay for batches settled on 11/17. Impacted merchants can expect reporting to be delayed. Please note, this issue has no impact on the ability to process transactions.
Read the full incident report →
- Detected by Pingoru
- Oct 19, 2025, 04:53 PM UTC
- Resolved
- Oct 20, 2025, 02:38 PM UTC
- Duration
- 21h 45m
Affected: CardPointe Desktop
Timeline · 3 updates
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investigating Oct 19, 2025, 04:53 PM UTC
We are investigating a Cardpointe.com disruption which may be impacting your business. We are currently working to resolve this issue.
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monitoring Oct 19, 2025, 05:30 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 20, 2025, 02:38 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2025, 01:48 PM UTC
- Resolved
- Oct 10, 2025, 05:17 PM UTC
- Duration
- 1d 3h
Affected: CardPointe Gateway
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- Oct 01, 2025, 01:31 PM UTC
- Resolved
- Oct 01, 2025, 10:10 PM UTC
- Duration
- 8h 38m
Affected: CardPointe DesktopCoPilot
Timeline · 3 updates
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investigating Oct 01, 2025, 01:31 PM UTC
We are investigating a Viking Cloud PCI Compliance SSO Issue which may be impacting your business. We are currently working to resolve this issue.
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identified Oct 01, 2025, 01:33 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Oct 01, 2025, 10:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 30, 2025, 04:08 PM UTC
- Resolved
- Oct 01, 2025, 10:12 PM UTC
- Duration
- 1d 6h
Affected: iFrame Tokenizer
Timeline · 4 updates
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investigating Sep 30, 2025, 04:08 PM UTC
We are investigating an IFrame Tokenizer disruption which may be impacting your business. We are currently working to resolve this issue.
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identified Sep 30, 2025, 05:43 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Sep 30, 2025, 06:38 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 01, 2025, 10:12 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 19, 2025, 05:20 PM UTC
- Resolved
- Sep 19, 2025, 06:31 PM UTC
- Duration
- 1h 10m
Affected: ProfitStars
Timeline · 3 updates
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investigating Sep 19, 2025, 05:20 PM UTC
We are investigating a ProfitStars ACH disruption which may be impacting your business. We are currently working to resolve this issue.
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monitoring Sep 19, 2025, 05:57 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 19, 2025, 06:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2025, 07:13 PM UTC
- Resolved
- Sep 16, 2025, 09:53 PM UTC
- Duration
- 2h 39m
Affected: BluePay Gateway
Timeline · 5 updates
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investigating Sep 16, 2025, 07:13 PM UTC
We are investigating a BluePay Service disruption which may be impacting your business. Users may be unable to login to the application. We are currently working to resolve this issue.
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monitoring Sep 16, 2025, 07:16 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Sep 16, 2025, 07:16 PM UTC
We are continuing to monitor for any further issues.
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monitoring Sep 16, 2025, 07:17 PM UTC
We are continuing to monitor for any further issues.
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resolved Sep 16, 2025, 09:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 05, 2025, 02:00 AM UTC
- Resolved
- Sep 05, 2025, 12:25 PM UTC
- Duration
- 10h 25m
Affected: CardPointe Integrated Terminal
Timeline · 3 updates
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investigating Sep 05, 2025, 02:00 AM UTC
We are investigating a Cardpointe Integrated Terminal Service disruption which may be impacting your business. We are currently working to resolve this issue. Terminals should reconnect automatically, however, if this does not occur, please power cycle your device to restore service.
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monitoring Sep 05, 2025, 02:01 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 05, 2025, 12:25 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2025, 10:17 PM UTC
- Resolved
- Jul 16, 2025, 02:17 PM UTC
- Duration
- 15h 59m
Affected: BluePay Gateway
Timeline · 3 updates
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investigating Jul 15, 2025, 10:17 PM UTC
We have identified the cause of the incident affecting the BluePay Gateway and Fiserv ACH we are working to find a resolution. We appreciate your patience during this time.
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monitoring Jul 15, 2025, 10:40 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 16, 2025, 02:17 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 10, 2025, 05:56 PM UTC
- Resolved
- Jul 10, 2025, 10:14 PM UTC
- Duration
- 4h 17m
Affected: CardPointe Integrated TerminalCardPointe DesktopCardPointe Gateway
Timeline · 3 updates
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investigating Jul 10, 2025, 05:56 PM UTC
We are investigating a CardPointe Desktop service disruption which may be impacting your business. We are currently working to resolve this issue.
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monitoring Jul 10, 2025, 06:19 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 10, 2025, 10:14 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 14, 2025, 09:49 PM UTC
- Resolved
- Jul 18, 2025, 03:47 PM UTC
- Duration
- 64d 17h
Affected: CardPointe Integrated Terminal (Clover)
Timeline · 4 updates
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investigating May 14, 2025, 09:49 PM UTC
We are investigating a Clover Cardpointe Integrated Terminal disruption which may be impacting your business. We are currently working to resolve this issue.
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identified May 14, 2025, 10:50 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring May 20, 2025, 09:04 PM UTC
A fix has been implemented and we are monitoring results. Merchants experiencing issues should power cycle their device to validate the fix has been received.
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resolved Jul 18, 2025, 03:47 PM UTC
This incident has been resolved.
Read the full incident report →
