CardConnect incident

CardPointe Reporting Delays

Notice Resolved View vendor source →
Started
Feb 20, 2026, 05:01 PM UTC
Resolved
Feb 21, 2026, 12:46 AM UTC
Duration
7h 45m
Detected by Pingoru
Feb 20, 2026, 05:01 PM UTC

Affected components

CardPointe Desktop

Update timeline

  1. identified Feb 20, 2026, 05:01 PM UTC

    Please be advised, some merchants may notice reporting delays within CardPointe for transactions funded on 2/19. This is isolated to reporting only, transactions have processed and we are working to ensure statuses are updated. Please contact support at 877-828-0720 for additional questions regarding funding/transaction review.

  2. monitoring Feb 21, 2026, 12:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 21, 2026, 12:46 AM UTC

    This incident has been resolved.

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