CardConnect experienced a notice incident on February 20, 2026 affecting CardPointe Desktop, lasting 7h 45m. The incident has been resolved; the full update timeline is below.
Affected components
CardPointe Desktop
Update timeline
- identified Feb 20, 2026, 05:01 PM UTC
Please be advised, some merchants may notice reporting delays within CardPointe for transactions funded on 2/19. This is isolated to reporting only, transactions have processed and we are working to ensure statuses are updated. Please contact support at 877-828-0720 for additional questions regarding funding/transaction review.
- monitoring Feb 21, 2026, 12:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 21, 2026, 12:46 AM UTC
This incident has been resolved.