There were 10 Altapay outages since February 25, 2026 totaling 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are continuing to work on a fix for this incident.
We implemented a fix and are currently monitoring the result.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
Type: Incident Duration: 1 hour and 6 minutes Affected Components: Checkout Apr 15, 09:05:00 GMT+0 - Identified - We have identified an issue with the checkout service and are currently working on a correction Apr 15, 09:15:02 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 15, 09:51:08 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 15, 10:10:47 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 3 hours and 2 minutes Affected Components: Processing Mar 31, 10:56:10 GMT+0 - Investigating - We are currently investigating this incident where some merchants have many transactions being declined as well as capture/refund/releases not being accepted. The issue is very sporadic. Some merchants experience it a lot and other merchants don't have any issue at all Mar 31, 11:29:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 31, 13:57:45 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 10 days, 19 hours and 53 minutes Affected Components: Search service Mar 20, 15:42:51 GMT+0 - Identified - We have identified an issue with our reporting pipeline where a small portion of payments might not show in: Search Results Payments Pages (Orders, Attempts, Agreements, etc) It is affecting: Reporting - Both from the User interface and API Payment processing is unaffected. We are investigating and we will keep you posted with any updates on resolution. Mar 31, 11:36:10 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 2 hours and 49 minutes Affected Components: Checkout Mar 5, 12:02:43 GMT+0 - Identified - We have identified an issue related to our CheckoutAPI service where the results of the transactions cannot be delivered. This is affecting merchants who have implemented the Checkout API () Merchants using Shopify, Magento or other plugins as well as the Merchant API is not affected by this Mar 5, 12:10:25 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 5, 14:51:48 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 21 hours and 1 minute Affected Components: Processing Mar 3, 11:02:41 GMT+0 - Identified - Please be aware that transactions towards Rapyd are currently not being settled. Due to this the payments for the transactions processed via Rapyd as an acquirer is not being paid out. Mar 4, 08:04:08 GMT+0 - Resolved - We can confirm that the transactions from 28/2 - 3/3 has now been settled and that payouts from the acquirer will be processed today. Mar 3, 14:51:15 GMT+0 - Monitoring - We implemented a fix and we will monitor the results. We expect that the missing transactions will be registered at Rapyd after midnight.
Type: Incident Duration: 47 minutes Affected Components: Processing Mar 2, 11:25:23 GMT+0 - Investigating - We are currently investigating an issue where 3DS / MitId verification is failing. Mar 2, 11:39:05 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 2, 11:51:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 2, 11:58:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 2, 12:12:05 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 36 minutes Affected Components: Search service Feb 26, 08:00:46 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 26, 08:36:52 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 12 hours and 1 minute Affected Components: Search service Feb 25, 13:43:27 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 25, 03:53:46 GMT+0 - Investigating - An issue with the database responsible for the conversion, orders page and search results has been identifier. You might not be able to see results in the page, but payments are being processed successfully. Feb 25, 15:54:41 GMT+0 - Resolved - This incident has been resolved.
Type: Maintenance Duration: 2 hours Affected Components: Checkout, Processing Feb 25, 01:15:00 GMT+0 - Identified - We will be adding a new environment to our ecosystem to be able to increase our scale even further. We expect 20 to 30 minutes downtime during that time. Feb 25, 01:15:01 GMT+0 - Identified - Maintenance is now in progress Feb 25, 03:15:00 GMT+0 - Completed - Maintenance has completed successfully
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