Altapay Outage History

This incident experienced at Nets has been resolved.

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

Type: Incident Duration: 1 hour and 6 minutes Affected Components: Checkout Apr 15, 09:05:00 GMT+0 - Identified - We have identified an issue with the checkout service and are currently working on a correction Apr 15, 09:15:02 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 15, 09:51:08 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 15, 10:10:47 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 3 hours and 2 minutes Affected Components: Processing Mar 31, 10:56:10 GMT+0 - Investigating - We are currently investigating this incident where some merchants have many transactions being declined as well as capture/refund/releases not being accepted. The issue is very sporadic. Some merchants experience it a lot and other merchants don't have any issue at all Mar 31, 11:29:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 31, 13:57:45 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 10 days, 19 hours and 53 minutes Affected Components: Search service Mar 20, 15:42:51 GMT+0 - Identified - We have identified an issue with our reporting pipeline where a small portion of payments might not show in: Search Results Payments Pages (Orders, Attempts, Agreements, etc) It is affecting: Reporting - Both from the User interface and API Payment processing is unaffected. We are investigating and we will keep you posted with any updates on resolution. Mar 31, 11:36:10 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours and 49 minutes Affected Components: Checkout Mar 5, 12:02:43 GMT+0 - Identified - We have identified an issue related to our CheckoutAPI service where the results of the transactions cannot be delivered. This is affecting merchants who have implemented the Checkout API () Merchants using Shopify, Magento or other plugins as well as the Merchant API is not affected by this Mar 5, 12:10:25 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 5, 14:51:48 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 21 hours and 1 minute Affected Components: Processing Mar 3, 11:02:41 GMT+0 - Identified - Please be aware that transactions towards Rapyd are currently not being settled. Due to this the payments for the transactions processed via Rapyd as an acquirer is not being paid out. Mar 4, 08:04:08 GMT+0 - Resolved - We can confirm that the transactions from 28/2 - 3/3 has now been settled and that payouts from the acquirer will be processed today. Mar 3, 14:51:15 GMT+0 - Monitoring - We implemented a fix and we will monitor the results. We expect that the missing transactions will be registered at Rapyd after midnight.

Type: Incident Duration: 47 minutes Affected Components: Processing Mar 2, 11:25:23 GMT+0 - Investigating - We are currently investigating an issue where 3DS / MitId verification is failing. Mar 2, 11:39:05 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 2, 11:51:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 2, 11:58:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 2, 12:12:05 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 36 minutes Affected Components: Search service Feb 26, 08:00:46 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 26, 08:36:52 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 12 hours and 1 minute Affected Components: Search service Feb 25, 13:43:27 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 25, 03:53:46 GMT+0 - Investigating - An issue with the database responsible for the conversion, orders page and search results has been identifier. You might not be able to see results in the page, but payments are being processed successfully. Feb 25, 15:54:41 GMT+0 - Resolved - This incident has been resolved.

Type: Maintenance Duration: 2 hours Affected Components: Checkout, Processing Feb 25, 01:15:00 GMT+0 - Identified - We will be adding a new environment to our ecosystem to be able to increase our scale even further. We expect 20 to 30 minutes downtime during that time. Feb 25, 01:15:01 GMT+0 - Identified - Maintenance is now in progress Feb 25, 03:15:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Maintenance Duration: 15 minutes Affected Components: Networking Jan 30, 10:00:00 GMT+0 - Identified - [testgateway.altapaysecure.com](http://testgateway.altapaysecure.com) is under maintenance and it will be done for several minutes. We will inform you when the system is up and running. Your production services are not affected. Jan 30, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 30, 10:15:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Maintenance Duration: 1 hour and 20 minutes Affected Components: Checkout, Processing Jan 19, 23:01:01 GMT+0 - Identified - Maintenance is now in progress Jan 20, 00:21:00 GMT+0 - Completed - Maintenance has completed successfully Jan 19, 23:01:00 GMT+0 - Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on Gateway, Shopify and Checkout services. These tests are essential to ensure our systems are fully prepared to handle peak traffic for high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support.

Type: Incident Duration: 1 hour and 17 minutes Affected Components: Processing Dec 16, 10:03:00 GMT+0 - Identified - There is an active incident on Klarna side at the moment, and they are working towards remediation. Dec 16, 11:08:44 GMT+0 - Identified - Check directly status from Klarna side here: Dec 16, 11:13:44 GMT+0 - Monitoring - Klarna has applied a fix and we are monitoring the situation closely Dec 16, 11:20:14 GMT+0 - Resolved - Incident confirmed to be resolved.

Type: Maintenance Duration: 3 hours Affected Components: Search service, Processing Nov 21, 08:00:00 GMT+0 - Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support. Nov 21, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 21, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Incident Duration: 15 hours and 1 minute Affected Components: Processing Oct 30, 01:00:00 GMT+0 - Resolved - This incident has been resolved. For more information visit: Oct 29, 16:30:00 GMT+0 - Identified - Vipps/MobilePay is experiencing problems processing payments. This affects some users. Vipps/MobilePay is working on resolving the issue and will provide an update as soon as we have new information Oct 29, 19:02:24 GMT+0 - Monitoring - The Vipps/MobilePay team has applied a fix, and we can see some payments are going through. We will continue to monitor the situation and keep you up to date with the status.

Type: Maintenance Duration: 2 hours Affected Components: Processing Aug 15, 12:23:59 GMT+0 - Identified - The maintenance is scheduled to start at August 28, 2025 00:01 (UTC+1) Aug 27, 22:01:00 GMT+0 - Identified - What: Upgrade of databases Impact: During the maintenance window there can be 2 x 1 minute interruptions in transaction processing when performing database switch. If there are any questions or concerns please do not hesitate to contact Altapay Support Aug 27, 22:01:01 GMT+0 - Identified - Maintenance is now in progress Aug 28, 00:01:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Incident Duration: 30 minutes Affected Components: Processing Aug 5, 13:12:16 GMT+0 - Monitoring - The terminal supplier has implemented a fix and are currently monitoring the result. Aug 5, 12:53:55 GMT+0 - Investigating - We are currently investigating an incident where many in-store transactions are being affected. Some stores are affected more than others however we do see a very high decline rate in other stores. Online transactions seem to be unaffected. Aug 5, 13:04:50 GMT+0 - Identified - The terminal supplier is working on the issue and have identified the issue and are working on correcting the issue. It seems to be an issue with processing Mastercard when the acquirer is Rapyd/Valitor. Aug 5, 13:24:17 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Affected Components: Processing Jul 19, 20:06:14 GMT+0 - Resolved - This incident has been resolved. Jul 19, 19:58:26 GMT+0 - Monitoring - A fix has been implemented by Nets and we are monitoring the results. Jul 19, 18:39:53 GMT+0 - Investigating - A processing issue towards Nets has been identified. Impact: Currently most of the payments that are processed with Nets as acquirer are affected; Update: processing danish cards with other acquirers is also affected. Cause: The problem has been identified to be caused by Nets processing platform; Actions towards solving the issue is ongoing and we will keep you updated. We apologize for any inconvenience this issue is causing.