Altapay incident

Processing Dankort via Nets

Major Resolved

Altapay experienced a major incident on May 21, 2026 affecting Processing, lasting 5h 8m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 08:10 AM UTC
Resolved
May 21, 2026, 01:18 PM UTC
Duration
5h 8m
Detected by Pingoru
May 21, 2026, 08:10 AM UTC

Affected components

Processing

Update timeline

  1. identified May 21, 2026, 08:10 AM UTC

    Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue Some status can be found form Nets/Nexi status page

  2. identified May 21, 2026, 08:27 AM UTC

    UPDATED: Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue. **This incident is also affecting Nets issued cards which receive declines as well** Some status can be found form Nets/Nexi status page

  3. monitoring May 21, 2026, 12:48 PM UTC

    Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue Some status can be found from Nets/Nexi status page **Please note that this is affecting all operations including payments and refunds for eCom and Card Present transactions on Nets issued cards.**

  4. monitoring May 21, 2026, 01:07 PM UTC

    We are starting to see some early indication that Nets is processing transactions again. We are waiting for Nets to confirm that they are fully operational again though!

  5. resolved May 21, 2026, 01:18 PM UTC

    This incident experienced at Nets has been resolved.