Altapay incident
Investigating performance in payment flow
Altapay experienced a minor incident on August 6, 2026 affecting Processing, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2026, 12:23 PM UTC
Dear Merchant, Our engineering team is currently investigating a temporary performance issue affecting transaction processing times across our gateway. While transactions are continuing to process, you or your customers may experience delays in transaction confirmation or authorization responses. We are actively analyzing system metrics and working to restore standard performance speeds as quickly as possible. We will provide another update within the next hour, or as soon as we have concrete progress to share. You can also monitor real-time updates on our official status page. We appreciate your patience and apologize for any inconvenience this may cause to your business.
- monitoring Aug 06, 2026, 12:35 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Aug 06, 2026, 12:58 PM UTC
This incident has been resolved.