Altapay incident

[IDENTIFIED] Reporting Database

Minor Resolved

Altapay experienced a minor incident on May 2, 2026 affecting Search service, lasting 1d 12h. The incident has been resolved; the full update timeline is below.

Started
May 02, 2026, 07:11 PM UTC
Resolved
May 04, 2026, 08:02 AM UTC
Duration
1d 12h
Detected by Pingoru
May 02, 2026, 07:11 PM UTC

Affected components

Search service

Update timeline

  1. investigating May 02, 2026, 07:11 PM UTC

    An issue with our reporting have been identified. Impact: currently some pages (Reports UI, Orders, Payments, Agreements), and the customReport API are displaying outdated information. Payment processing is working and not affected.

  2. resolved May 04, 2026, 08:02 AM UTC

    This incident has been resolved.